Customer Service Csr
Resume:
Carl Walker
**** ** **** *** ********, OR *****
***************@*****.***
Work Experience
Dispatcher/Customer Service
Service Pros Installation Group - Charlotte, NC August 2020 to March 2021
Dispatching, scheduling installation flooring appointments. Handled 50 to 100 calls a day product knowledge.
Customer Service Representative
K&K Truck Solutions - Charlotte, NC
February 2019 to February 2020
Appointment setting for leads and delivery, also inbound and outbound calls to potential clients
CSR - Customer Service Representative
AT&T - Atlanta, GA
August 2018 to January 2019
Inbound calls for billing and retention. Upsell additional products
CSR - Customer Service Representative
VXI Global Solutions - College Park, GA
June 2016 to January 2017
Inbound calls for Comcast, billing and technical support
Customer Service Representative
MAXIMUS - Atlanta, GA
September 2015 to February 2016
Responsibilities
Incoming calls for Medicaid participants to enroll into health plans. Processing enrollment forms. Data Entry.
Accomplishments excellent customer service. Customer Service manager 2011 for Connextions.
Skills Used
Typing, customer service, multi tasking.
csr/team leader
connextions - Charlotte, NC
October 2011 to December 2014
Responsibilities
Customer service manager, daily call center management, monitor reps, coaching
Accomplishments
coaching and molding beginner reps to become effective customer service reps
Skills Used
Great customer service and support for reps also managerial skills
csr/warehouse stocker
circuit city - Charlotte, NC April 2008 to January 2010
Responsibilities
Warehouse worker and stock of merchandise, unload and loading of truck
Accomplishments
Provided great customer service
Skills Used
dependability and responsible worker
CSR/Cashier
Ace Check Cashing - Charlotte, NC
February 2002 to February 2003
Customer service and cash handling teller duties from cashing checks to processing money orders and Western Union.
Education
High school diploma
Skills
•Customer Service
•CSR
•Customer Care
•Call Center
•Customer Support
•Time Management
•Retail Sales
•Sales Experience
•Cash Handling
•Technical Support
•Troubleshooting
•Typing
•Upselling
•Salesforce
•Cold Calling
•Interviewing
•English
•Microsoft Office
•Recruiting
•Inside Sales
•Account Management
•Telemarketing
•Management
•CRM Software
Assessments
Attention to Detail: Inventory — Proficient
July 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Proficient
Call Center Customer Service — Familiar
October 2019
Applying customer service skills in a call center setting.
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Proficient February 2020
Tendency to be dependable and come to work Full results: Proficient
Call Center Customer Service — Familiar
December 2019
Applying customer service skills in a call center setting.
Full results: Familiar
Sales: Influence & Negotiation — Proficient
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Front desk agent (hotel) — Expert
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Working with MS Word documents (intermediate) — Completed
June 2019
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments. Full results: Completed
Basic computer skills — Proficient
May 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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