Carl Walker

**** ** **** *** ********, OR *****

adqyi0@r.postjobfree.com

971-***-****

Work Experience

Dispatcher/Customer Service

Service Pros Installation Group - Charlotte, NC August 2020 to March 2021

Dispatching, scheduling installation flooring appointments. Handled 50 to 100 calls a day product knowledge.

Customer Service Representative

K&K Truck Solutions - Charlotte, NC

February 2019 to February 2020

Appointment setting for leads and delivery, also inbound and outbound calls to potential clients

CSR - Customer Service Representative

AT&T - Atlanta, GA

August 2018 to January 2019

Inbound calls for billing and retention. Upsell additional products

CSR - Customer Service Representative

VXI Global Solutions - College Park, GA

June 2016 to January 2017

Inbound calls for Comcast, billing and technical support

Customer Service Representative

MAXIMUS - Atlanta, GA

September 2015 to February 2016

Responsibilities

Incoming calls for Medicaid participants to enroll into health plans. Processing enrollment forms. Data Entry.

Accomplishments excellent customer service. Customer Service manager 2011 for Connextions.

Skills Used

Typing, customer service, multi tasking.

csr/team leader

connextions - Charlotte, NC

October 2011 to December 2014

Responsibilities

Customer service manager, daily call center management, monitor reps, coaching

Accomplishments

coaching and molding beginner reps to become effective customer service reps

Skills Used

Great customer service and support for reps also managerial skills

csr/warehouse stocker

circuit city - Charlotte, NC April 2008 to January 2010

Responsibilities

Warehouse worker and stock of merchandise, unload and loading of truck

Accomplishments

Provided great customer service

Skills Used

dependability and responsible worker

CSR/Cashier

Ace Check Cashing - Charlotte, NC

February 2002 to February 2003

Customer service and cash handling teller duties from cashing checks to processing money orders and Western Union.

Education

High school diploma

Skills

•Customer Service

•CSR

•Customer Care

•Call Center

•Customer Support

•Time Management

•Retail Sales

•Sales Experience

•Cash Handling

•Technical Support

•Troubleshooting

•Typing

•Upselling

•Salesforce

•Cold Calling

•Interviewing

•English

•Microsoft Office

•Recruiting

•Inside Sales

•Account Management

•Telemarketing

•Management

•CRM Software

Assessments

Attention to Detail: Inventory — Proficient

July 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Proficient

Call Center Customer Service — Familiar

October 2019

Applying customer service skills in a call center setting.

Full results: Familiar

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Work Style: Reliability — Proficient February 2020

Tendency to be dependable and come to work Full results: Proficient

Call Center Customer Service — Familiar

December 2019

Applying customer service skills in a call center setting.

Full results: Familiar

Sales: Influence & Negotiation — Proficient

April 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Front desk agent (hotel) — Expert

July 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Working with MS Word documents (intermediate) — Completed

June 2019

Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments. Full results: Completed

Basic computer skills — Proficient

May 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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