Sr Business Analyst
Resume:
Objective
A motivating and demanding position as a functional consultant in a corporate industry which supplies end to end business deliverables for its customers or clients.
Synopsis
Have received THANKS A ZILLION award in Wipro Technologies for the outstanding contribution and organization of the Retails Domain Level event for the “Retail ALL HANDS MEET” which involved various customers.
Accolades from various business communities for a major contribution in the functional success with the implementation of NIKE Warehouse Management System at Memphis, Tennessee.
A solid and total of 13 years’ experience of business analysis, requirements gathering, execution of projects, end to end software development lifecycle in domains such as Retail, Consumer Packaged Goods, Banking, CRM, Campus management and education sector.
Summa Cum Laude graduation in MS (Software Engineering) from Bits Pilani.
Magna Cum Laude graduation in B. Sc (Computer Science) with a university rank.
Secured Higher Secondary education with a State Rank and various awards.
Have supported the User acceptance testing, Go-live and Post Implementation phases from onsite in Client Locations such as NIKE, United States, Government of India, Royal Bank of Scotland, HCL Talent care etc.
Worked with major clients in end-to-end implementations from onsite.
Worked closely with big customers in their UAT, Go-live and post implementation phases.
Experienced in efficiently handling customers across geographies.
Experienced in being a great liaison between the clients and the technical team.
Have worked as ATM (Appraisal team member) for CMMI level 5 Audit.
Proficient with CRM, CPG, Supply chain management, MS Visio, MS Office, SDLC.
Languages known: English, French, Hindi, Tamil
Experienced mentoring newbies and fresh talents.
Professional Chronology
Wipro Technologies (27th August 2004 – March 31st, 2009)
Royal Bank of Scotland (23rd March 2010 – February 4th, 2011)
Freelance Functional Consultant (Jan 5th 2012 - October 10th 2013)
Campus Management Corporation (June 25th 2014 - August 3rd 2015)
Freelance Functional Consultant (February 18th 2016 -December 10th, 2018)
San Mateo Foster City school district (October 18th, 2019-September 10th, 2020)
Illustre Software LLC (January 10th 2020 -Jan 10th 2022)
Company
Illustre Software LLC
Description
A CRM service implementor.
Clients
Non-Profit CRM Implementations
Role
Managing Director
Skills
CRM, Functional Expertise of educational sector, MS Office
Contribution
●Designed, provided solution and implemented this system based on the business scenarios and future development. Conducted UAT, trained users, provided postproduction support, customizations for effective utilization of CRM functionalities
●A CRM solution was built which consisted of CRM Lead Management, Application management, Service Management, reporting, imports and integration.
●Identified, developed and executed scenarios for the business with futuristic approach thus enhancing business strategy and horizon for the client.
●Conducted UAT, soft launches and had successful live of the projects
●Provided postproduction support to help them through the process and handled customizations as needed
Company
Campus Management corporation
Description
A leading provider of CRM and ERP solutions and services that transform higher education institutions. It provides CRM system for higher education that addresses challenges of strategic enrollment management, constituent management, admissions management, alumni and student services.
Clients
HCL Talent Care, (HCL Talent Care Private Limited Company is a subsidiary company of HCL Corporation), Government of India
Role
Senior Solution/Business Analyst
Skills
CRM, Functional Expertise of educational sector, MS Office
Contribution
●Worked as the senior solutions analyst for HCL Talent Care Private Limited Company. This company provides assured jobs through transformational training programs for like Young Engineers and graduates. The implementation was for a CRM based system for enrollment management, constituent management, admissions management and student services towards training and recruitment. Successfully.
●Designed, provided solution and implemented this system based on the business scenarios and future development. Conducted UAT, trained users, provided postproduction support, customizations for effective utilization of CRM functionalities
●MORD - ministry of rural development for the Government of India. Implemented a CRM based system for the government of India towards providing career opportunities for qualified personnel as per technical expertise in the rural sectors. This system aids the Government of India in effectively executing the placement of technical personnel in various rural areas of development.
●A CRM solution was built which consisted of CRM Lead Management, Application management, Service Management, reporting, imports and integration.
●Identified and designed new functionalities at crucial phases which enhanced their throughput thus generating a lot of business to my company.
●Identified, developed and executed scenarios for the business with futuristic approach thus enhancing business strategy and horizon for the client.
●Conducted UAT, soft launches and had successful live of the projects
●Provided postproduction support to help them through the process and handled customizations as needed.
●Trained users on scenarios, workflows ..and the processes.
●Maintained a very cordial relationship with the business consultants at the client organizations.
●Responsibly created functional designs from business requirements – within the framework defined by the overall design and the IT-roadmap.
●Carried out the hand-over of the functional designs to the technical team efficiently.
●Review of the technical designs till the UA was carried out in the efficient manner.
●Conducted UAT, deployment and supported through postproduction phases.
●Worked with the staff of possible external software vendors
●Ensured that the development is consistent with global principles and strategy.
●Performed the Business work request to the correctness of requirements for all the major business solutions being executed.
●Worked as a vital component of the Campus Management team.
CMMI Audit
●Conducted the CMMI level 5 audit for campus management international. Worked aa an ATM (Appraisal Team member)
●Played a vital role in the audit.
●Secured the CMMI level 5 and played a crucial role in securing the certification for campus management corporation.
Project
ISAP(OGPI)
Description
The On-line General-Purpose Interface (OGPI) is a system that supports the immediate transfer of messages to ISAP. This application is designed to handle messages from external sources to ISAP.OGPI is implemented in every country that uses ISAP.
Client
Royal Bank Of Scotland, Netherlands
Domain
Banking
Role
Business Analyst
Skills
Functional Expertise of OGPI & ISAP, AS400, MS Office, Mercury Test Director, MS Visio, Mercury Quality Center
Contribution
●Maintained a very cordial relationship with the business consultants in Amsterdam.
●Responsibly created functional designs from business requirements – within the framework defined by the overall design and the IT-roadmap.
●Carried out the hand-over of the functional designs to the developers efficiently.
●Review of the technical designs till the UA was carried out in the efficient manner.
●Worked with the staff of possible external software vendors
●Ensured that the development is consistent with global principles and strategy
●Performed the Business work request to the correctness of requirements for all the major countries of RBS.
●Worked as a vital component of the ISAP team.
Project
Nike US Footwear
Description
XpDS Solution to provide timely and accurate solutions through a thorough understanding of the business process in warehouse operations, to the Automated, State of art Technology Warehouse in US - Memphis that caters to the demand in USA on Footwear products.
Client
NIKE®
Domain
Retail and Consumer Packaged Goods
Role
Business Analyst
Skills
AS400, MS Office, Mercury Test Director, Retail - Warehouse Operations, Data structures and Algorithms, MS Visio, Mercury Quality Center
Contribution
●Worked at NIKE Memphis Tennessee Warehouse facility
●Worked as a vital component of the shipping module.
●Completely involved in development, execution, testing and delivery of various functional areas like Marshalling, Split Shipment and all the sub modules of Shipping between the business and the offshore team.
●Have supported the UAT and Post implementation phases from ONSITE (MEMPHIS, US).
●Designed solutions for most of the functional requirements from the clients at crucial phases and implemented the same.
●Suggested various successful solution models to improve performance and stability to the system.
●Corrected various kinds of issues in terms of data, design and functionality.
●Generated a lot of business for Wipro Technologies through various change requests and value additions to Nike business.
●Brought in major functionalities to the business which could enhance their throughput and reduce their turnaround time. Thereby reduced the cost and risks of the Nike business. Won various accolades from the business for the same reason.
●Was the only business analyst to have found the inconsistency in the data flow between two systems and corrected the functional plan for better execution of the project.
●Have functioned as a mentor for the various junior resources being the senior most in the team.
●Major contribution since I worked in the real time scenarios of the warehouse.
●From development of various modules, peer reviews and testing, Integration testing to hot bug fixes and handling post implementation phases for a smooth transition of the application to the business.
Project
NIKE Japan Close Out Module WMS
Description
To optimize the processing capacity and increase the storage space for inline products, Nike Japan CSC is consolidating different off-sites and relocates processing of all close out products in the new Distribution center specifically designed. This project provides solution to the newly designed consolidated warehouse for different off sites, Non-Conveyable and Close out products for Nike Japan CSC, through a thorough understanding of the business processes in Nike Japan warehouse operations. This system also improves the storage and sorting capacity for inline products and reduces the operational costs by consolidating different off-sites into one distribution center.
Client
NIKE®
Domain
Retail and Consumer Packaged Goods
Role
Business Analyst & Functional Analyst
Skills
AS400, MS Office, Mercury Test Director, Retail - Warehouse Operations, Data structures and Algorithms, SQL/400,MS Visio, Mercury Quality Center
Contribution
●Worked on sub modules like Storage & Retrieval, re-profiling etc.
●Involved in functional analysis, Peer review & testing.
●Worked on project management related tasks such as Bulge Mix, trend analysis etc. for Japan COM project.
●Generated a lot of data flow diagrams for the business to map various modules in the project.
●Documented and mapped the various functional requirements from the business to the technical understanding for the development team.
●Took the entire ownership of the functional development and henceforth remained as the sole contact for the business in regard with the functionality.
●Cleared lots of functional issues in the module for the business hence claimed various customer accolades.
●Worked on various project related tasks,discrepancies, Issues for modules Batch Leveling and Exceptions from Review Log and STP, Reviews, preparation of Technical Designs, Kintana updates and discrepancies, Integration testing and Quality check and analysis..
Project
Nike Strategy III
Description
LANSA – Non-Conveyable Goods. One XpDS WMS solution that meets the requirements of the EMEA, equipment and NSK warehouses and that can, cost-effectively, evolve to support future requirements of the same or other Nike warehouses” Features: Capacity issues with Apparel and Equipment solved by creating a dedicated flexible Equipment facility that Leverages the full potential of the location. Ensures agility to support changing service levels. Acts as one face to the customer
Client
NIKE®
Domain
Retail
Role
Functional Analyst
Skills
AS400, MS Office, Mercury Test Director, Retail - Warehouse Operations, Data structures and Algorithms, MS Visio, Mercury Quality Center
Contribution
●Have Worked for Core and respective sub modules Inventory, Links, Cycle Count, Flow and Carrier etc.
●Did development, Testing and delivery and execution.
●Have worked on Reporting and first line training
●Documents for Cycle Count Module for Nike.
●Did System testing support for Cycle count module.
●Followed the Quality models.
●Had good client interaction
●Explored the designs and suggested and reflected changes on the designs of Core modules mostly in Cycle count and Inventory areas.
●Designed solutions for most of the functional requirements from the clients at crucial phases and implemented the same.
●Suggested and designed solutions to improve performance and stabilize the system to a very large extent.
●Corrected various kinds of issues in terms of data, design and functionality.
●Generated a lot of business for Wipro Technologies through various change requests and value additions to business.
●Brought in new functionalities to the business to make their job easier.
●Suggested various small components to make the system stable.
●Was known for effective peer and integration testing.
●Have functioned as Mentor for the various junior resources being the senior most in the team.
●Became more proficient in Functional and technical areas.
Project
SYNON – Capacity Optimization
Description
SYNON – Space Optimization
Client
Nike
Domain
Retail and Consumer Packaged Goods
Role
Functional Analyst
Skills
AS400, MS Office, Mercury Test Director, Retail - Warehouse Operations Data Structures & Algorithms, MS Visio, Mercury Quality Center
Contribution
●Worked on the release of K154482-Global Location Management.
●Designed solutions for most of the functional requirements from the clients at crucial phases and implemented the same.
●Suggested and designed solutions to improve performance and stabilize the system to a very large extent.
●Corrected various kinds of issues in terms of data, design and functionality.
●Raised business for Wipro Technologies through various change requests and value additions to business.
●Brought in new functionalities to the business to make their job easier.
●Suggested various small components to make the system stable.
●Did the Complete development which comprises coding, unit testing, Delivery etc. for this release.
●It emerged a bug free release and won a lot of Client Appreciation.
Project
Nike EMEA WMS
Description
SYNON – Space Optimization
Client
Nike
Domain
Retail and Consumer Packaged Goods
Role
Functional Analyst
Skills
AS400, MS Office, Mercury Test Director,Retail - Warehouse Operations, Data Structures & Algorithms, MS Visio, Mercury Quality Center
Contribution
●Fixed various Post Implementation issues/bugs and solutions provided.
●Prepared SMTDs for various functional areas.
●Followed through quality processes and presented the same to clients (NIKE) as NIKE EMEA FOOTWEAR COS QUALITY PROCESS.
●Worked on statistical analysis and reports on various DS400 releases of Nike EMEA and trend for Bug - Enhancement Analysis.
●Apart from technical work I was involved in various project related, quality checks and administrative tasks for ex: Invoice verification etc. which were under the purview of the project management.
Project
Merchandising & Pricing Centre of excellence
Description
This Centre of excellence is a functional team in Wipro Technologies which provides various Business solutions, strategies and processes to clients of Wipro technologies and aids in the execution of the same. The main contribution of this team is in the Merchandising and pricing areas of the Retail sector across geographies.
Client
Wipro Technologies®
Domain
Retail and Consumer Packaged Goods
Role
Member Function (Research & Development Labs)
Skills
Functionality - Business Improvement, Business Process Management, Retail - Merchandise Management, Retail - Store Operations, Retail - Warehouse Operations, Application - MS Office, MS Visio
Contribution
●Worked with JDA Intactix Space management Tool and space planning methodologies
●Gave presentations on Space planning and JDA Intactix tool, Prepared Space planning primer on then top Retail Business players for Space Management tools and strategies followed by them.
●Researched on space planning concerns and industrial methods, standards and tools.
●Prepared Functionality matrices for kiosks-based business solutions and by way helped the COE in its major functions.
●Thus, acquired through knowledge about Retailing, Underwent internal Retail training.
●Did a lot of analysis on POS data, Kiosks and Space Planning Methodologies.
Contact Details
1288 E Hillsdale Blvd Apt #C318,
Foster City,
California 94404
United States
*******.*******@*****.***
Education
●Matriculation was completed with magna cum laude percentage of 94.2%
●HSC was completed with a cum laude percentage of 85%
●B.Sc (Computer Science) was completed at Ethiraj College For Women, affiliated to Madras university, Chennai with a summa cum laude percentage of 87%
●MS Software Engineering was completed at Bits Pilani, Rajasthan, as a collaborative program with Wipro.
Accolades
●Recipient of THANKS A ZILLION award in Wipro Technologies® for the outstanding contribution and organization of the Retails Domain Level event for the “Retail ALL HANDS MEET” which involved various customers.
●Received proficiency awards for being the outstanding student and education excellence in and Matriculation and HSC with State level Ranks, Recognitions and awards.
●Have secured a university rank in Madras University.
●Have secured a State rank in High school.
●Had received a huge number of accolades and appreciations from clients for providing various root cause fixes and permanent resolutions (Wipro Technologies), out of the box solutions at Wipro Limited, Nike, Royal Bank of Scotland and Campus Management International.
●Have worked as ATM(Appraisal team member )for CMMI level 5 Audit.
●Languages known: Hindi, English, Tamil, French
0ther Skills
●Have organized and successfully conducted events for corporates in both the official and cultural categories®.
●Involved in event management for the private sector too.
●Working as Emcee/ Compere for shows in both corporate and private sectors.
●Worked as a video jockey for Air media network and have hosted live shows on air for television.
●Trained in classical (Bharatanatyam), contemporary, folk and western dance. Performed in shows for colleges, corporates, private events etc.
●Involved in singing western and light music.
●I teach Bollywood to kids and adults.
●Performed in Bollywood shows in the Bay area.
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