Customer Service Patient Services

Anastacia Spivey

Spring, TX ***** 832-***-**** ***************@*****.***

Professional Summary

• Seasoned professional with a certification in HR Management and extensive experience into Staff Management, Credentialing, Recruiting and on boarding.

• •Responsible for all on boarding of new hires ensuring required documentation and credentials are completed and uploaded in HRIS system in a timely manner.

• Adept with administrative duties and Human Resources practices, employee benefits and leadership support in a diverse environment.

• Exceptional communication and active listening skills, outstanding persuasion skills, strong social interpersonal skills, payroll and accounting experience.

• Proficient with various generic and industry specific software’s (MS Office Systems, Outlook, SharePoint, HRIS Database, QuickBooks and etc.)

Professional Skills

• MS Office systems, Outlook, ADP Smart

• SharePoint, Visio, Quickbooks, Cost Point

• Zoom meeting setup, Webinar setup

• Skype, WhatsApp, ICQ, Snipping Tool

• CPR Certification AHA, ServSafe

• HR Management Certification

• Excellent Payroll and P&L

• Cost Control functions

• Mask fit-testing, TB screening

• Staff Vetting, HR policy compliance

Education and Training

San Jacinto College District - Pasadena, TX Associate of Applied Science Dietetics and Nutrition, 05/2002

Lee College – Baytown TX

Studied Nursing Courses

Professional Experience

Consultant-Food Service Director 08/2021 - 12/2021 Chelsea Gardens - Missouri City, Texas

• Responsible for recruiting and training dietary staff.

• Ensures meals are prepared in accordance with the Department's approved menus.

• Responsible for ensuring proper sanitation in accordance with local and national health requirements.

• Develop new process initiatives and programs to improve resident and customer satisfaction.

• Ensures compliance to food safety, sanitation, and overall workplace safety standards.

• Implemented new SOP, recruited new vendors to aid the maintenance and compliance of department.

• Placed food and orders to maintain inventory and par levels per agencies regulations.

• Daily meetings with interdisciplinary department leaders in support of residents’ plan of care.

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2

Administrative Coordinator 11/2018 - 09/2020

STGI/IHSC-DHS- Conroe, TX

• Performed administrative tasks and support for leadership team with high regards for confidentiality.

• Organize and prioritize daily tasks in support of the medical facility. Monitored and tracked new hires, departures, transfers, open positions and daily reports.

• Responsible for all onboarding of new hires ensuring required documentation and credentials are completed and uploaded in HRIS system in a timely manner.

• Conducted new hire orientation, mask fit testing, benefits, credentialing, procuring PIV Government cards, new email accounts including access to Government SharePoint sites.

• Demonstrated high integrity with independent decision-making for Government Administration team including day to day task and challenges for coordination of medical clinic, and staff compliance.

• High visibility and loyalty for clinic including attending administration and leadership meetings and record and manage meeting minutes.

• Maintain daily census, call outs and coverage, arrivals and departures of staff, payroll, and time management.

• Developed a tracking tool in Excel in order to maintain and track upcoming expirations of credentials. Director of Food and Nutrition 02/2017 - 11/2018 Sun Behavioral Hospital ` Houston, TX

• Direct the overall operation of the food and nutrition department.

• Performed human resources, recruiting functions and payroll management tasks.

• Strong interaction with department leadership, family, and board members.

• Maintained strong relationships with other departments’ leaders, residents, and family members, board members for dining, catering, and customer service needs.

• Attended leadership meetings, met with patients’ family members to discuss their nutritional intake, likes and dislikes of meals and caloric intake.

Patient Services Manager 12/2013 - 12/2016

Aramark Healthcare - Baytown, Tx

• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

• Led dietary team of 60 employees through supervision, training and coaching on duties and daily operational activities.

• Managed department financial operations in accordance with set annual budget requirements.

• Facilitated peer-to-peer conflict resolution with HR to maintain and promote company’s core values.

• Initiated training and education programs for supporting healthcare staff and patients satisfaction.

• Implemented new hire training program to further develop skills and initiate discussions on task prioritization.

• Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.

• Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance. Collaborated with Quality Team to develop outcomes statistics.

• Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.

• Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care. References Upon Request

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