Personal Assistant Call Centre
Resume:
Etwatwa**
Daveyton
Contact no.: 078-***-****
Alternative no.:074-***-****
Email:*********@*****.***
Cynthia Nwabisile Radebe
Personal Information:
Date of Birth: 1991-03-08
Identity no.: 910**********
Gender: Female
Nationality: S.A. Citizen
Marital Status: Single
Dependents: None
Health: Excellent
Home Language: IsiZulu
Other languages: English
Driver’s License: None
Skills: Computer literature and Art
Secondary Education:
Institution: Inanda Comprehensive Secondary School
Level: Grade 12
Duration: 2004-2008
Modules completed: IsiZulu
English
Accounting
Life Orientation
Business Studies
Computer application technology
Work Experience:
Job title: Personal Assistant
Company: Professional Provident Society (PPS)
Duration: January 2018 – September 2018
Duties:
●Acting as a first point of contact: dealing with correspondence and phone calls
●Managing diaries and organising meetings and appointments, often controlling access to the manager/executive
●Booking and arranging travel, transport and accommodation
●Organising events and conferences
●Reminding the manager of important tasks and deadlines
●Typing, compiling and preparing reports, presentations and correspondence
●Managing databases and filing systems
●implementing and maintaining procedures/administrative systems
●Liaising with staff, suppliers and clients
Job title: Sales /Marketing Officer
Company: Christian World Company
Duration: February 2015 – June 2017
Job title: Sales Agent
Company: BIS Call Centre
Duration: April 2014 – November 2014
Job title: Sales Agent
Company: Private Promotion Call Centre
Duration: July 2012 – February 2014
Job title: Cashier
Company: Kwik-Spar
Duration: September 2011 – May 2012
Duties:
●Present, promote and sell products/services using solid arguments to existing and prospective customers
●Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
●Establish, develop and maintain positive business and customer relationships
●Reach out to customer leads through cold calling
●Expedite the resolution of customer problems and complaints to maximize satisfaction
●Achieve agreed upon sales targets and outcomes within schedule
●Coordinate sales effort with team members and other departments
●Analyze the territory/market’s potential, track sales and status reports
●Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
●Keep abreast of best practices and promotional trends
Skills and Personal strengths:
●Confident, self-managed ability to take initiative, good communication and interpersonal skills, ability to create innovative ideas and solutions, ability to work under pressure.
●Excellent analytical and problem-solving skills
●Ability to work in a dynamic environment which requires greater flexibility and adaptability
●Professional and abide by ethical standards.
●Ability to work effectively with multiple, concurrent projects and meet strict targets while working both independently and in a team environment.
Career Aspirations:
I’m looking to work for an innovative institution that nurtures the academic and professional development path of its employees.
To further increase my skills and knowledge to allow me to become a highly knowledgeable individual.
References:
Name: Mr. D Ntuli
Job title: Event Manager
Contact No.: 073-***-****
Relationship: Friend
Name: Ms. N Cindi
Job title: Teacher
Contact No.: 072-***-****
Relationship: Family Friend
Contact this candidate