Customer Service It Support
Resume:
Sagine Pierre-Louis
*****************@*****.***
Powder Springs, Georgia
Objective: To work with children and help them to develop oral, cognitive, and behavioral skills
EDUCATION:
Georgia State University, College of Education & Human Development, Atlanta, GA August 2020
Bachelor of Interdisciplinary Studies, (Family & Community Literacy, Human Development)
Overall GPA: 3.0
WORK EXPERIENCE:
Publix – Powder Springs, GA September 2014 – July 2021
Bagger/Cashier
Handle Transaction and provided carry out service for customers
Approach customers with proper greetings, and politeness
Parker Chase Preschool – Marietta, GA October 2020-March 2021
Assistant Teacher
Classroom Management of eleven to seventeen kids
oPre-K (4-5)
oPreschool (3-4)
Placed input on lesson plans
oMathematical (counting)
oLiteracy (letter sound and recognition)
Managed and handled Conflict between students
Meal preparation
Gratitude given by parents
Health and Safety Certification
Fire Hazard Certification
Primrose Preschool – Kennesaw, Georgia April 2021-October 2021
Assistant Teacher
T-Mobile – Marietta, Georgia November 2021-May 2022
Mobile Expert
Customer Service
Troubleshooting Phones & Tablets
Sales
Data Transfer on cellular devices
Updating Software on cellular devices
VOLUNTEER EXPERIENCE:
Books for Africa (Non-Profit), Atlanta, Georgia – July2016/2017
Organized, sorted, and distributed books to Sub-Saharan Africa (45 countries in Africa).
Shipped over 2,200,000 books in total to approximately 250,000 African students.
The Lanette L. Suttles Child Development Center, Atlanta, GA August 2019-December 2019
Personally developed a STEM activity
Interactions with children on developing new skills
Constant Read-Alouds to enhance critical thinking, vocabulary, and world knowledge
Pushed for cognitive interactions
Encouraged positive behaviors and good manners
Pushed Tier Two and Tier Three words on children
Developed Open-Ended conversation
Identified behavioral problems and developed strategies to address them
Provided a pleasant, safe, and sanitary environment
CERTIFICATIONS:
Google IT Support
Technical Support Fundamentals
oBasis on Hardware
oDownloading Operating Systems
oFunctions of Networking
oImportance of Troubleshooting
SKILLS:
Bilingual – English/Haitian Creole(Proficient)
Patience and good communication
Understanding and having empathy
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