Front Desk Medical Billing
Resume:
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OBJECTIVE
To obtain an inspiring position utilizing my work experience in the healthcare industry that will allow me to use my consultative and customer service skills, and to obtain mutual growth and success. I have a strong desire and enthusiasm to deliver impactful results and utilize outstanding interpersonal communication skills to achieve maximum patient satisfaction.
SKILLS
• Team Oriented
• Strong Leader
• Time Management Skills
• Proficient in working remotely
• Ability to work under pressure
• Proficient in CPT 4 and ICD 10
• skilled scheduler
• Superb multitasker
• Superior written and oral
communication skills
• Proven productivity track
record
• Well versed with
• Proficient with Microsoft Office
Consuela Hardeman
********.********@*****.***
EXPERIENCE
BILLING SPECIALIST MANAGER/MEDICAL SECRETARY• SURGICAL ASSOCIATES OF ATLANTA• FROM 2001 – 2020
·Performed charge entry, medical billing and coding, account receivables and account collections. Responsible for following direct referral procedure guidelines, processing internal, external, stakeholders’ referrals, and work as a liaison between physicians, care managers, nurse navigators and scheduling to assure patients appointments are properly scheduled. Responsible for collecting all direct referrals and community patients’ medical records prior to intake appointments and for communicating the patient’s barriers, fielding questions/complaints and escalating to the leadership team as appropriate. Identify patients with urgent needs and expedite referrals when needed. Accountable for new patient acquisition. Quickly identify viable opportunities to shorten the sales cycle and increase revenue by utilizing shared techniques and resources with the team. Pursue new patients and caregivers for the consultative sale of surgical options and services and increase new patient acquisition. Manage efficiency of the sales funnel and maintain strong relationships with potential patients. Demonstrate leadership skills and lead by example. Capitalize on converting a larger proportion of opportunities already within the funnel by engaging in dialogue with prospective patients and advocating on their behalf with key stakeholders in efforts to problem solve and assist in overcoming multiple types of barriers that would normally keep prospects from making an appointment or deciding to treat. Provide feedback to leadership with suggestions for process improvement and implementation.
FRONT DESK LEAD • GOVENORS GLEN• FROM 2001 – 1995
Maintained each patient on the schedule every day to ensure treatment and follow-up appointments were scheduled. Facilitated effective communication and coordination with patients, caregivers, healthcare professionals - both internal and external, and alternative patient settings as necessary when adjusting to accommodate patient/ physician needs. Ensured patients family members were contacted prior to appointments to inform them of treatment schedule changes, as needed and when appropriate. Properly coordinated appointments with front desk reception. Ensured patient education with patients and families. Provided effective clerical support to other departments as requested.
EDUCATION
ON HOLD • GEORGIA PERIMETER COLLEGE
Associates in General Studies
HIGH SCHOOL • 1990 • STOCKBRIDGE HIGH SCHOOL
High School Diploma
VOLUNTEER EXPERIENCE OR LEADERSHIP
I have leadership experience as being the billing manager at Surgical Associates of Atlanta. I supervised the billing team and was a resource for team members to utilize when in need. Currently, Hardeman Logistics, I run my family own business assuring the business flows properly.
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