Customer Service Data Entry

LYNDA FLETCHER

**** ******* ***, ****, **, ***** • 254-***-**** • *************@*****.***

High-energy retail professional eager to contribute skills and experience to a new and challenging role. Dedicated team member with excellent communication skills and a pleasant demeanor. To process customer payments efficiently, you should be able to operate cash registers and point-of-sale systems. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Provide unrivaled support to effectively drive customer loyalty. Problem-solver with experience in customer service. Employee who is self-motivated and has a flexible schedule and availability. Employee who is self-motivated and has a flexible schedule and availability. Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Dedicated cashier with experience scanning and bagging customer items, processing payments, and keeping work areas tidy. Computer literate

High volume transactions

Customer direction

Money management

Transaction reconciliations

Customer service

Coin counting

Cash Handling

Cleaning and sanitizing

Cleaning and sanitizing

Cash register operations

Cash handling policies

Store cleanliness and appearance

Product recommendations

Sales

Credit card authorizations

Liquor regulations and compliance

Scanner operations

Bagging assistance

Outgoing and enthusiastic

Cleanliness

Customer relations

Price changes

Computer proficiency

Good telephone etiquette

Credit card processing

Customer assistance

Money handling

Mathematical strengths

Basic math skills

Checkout consistency

Currency counting

Cash register skills

Customer greeting

Credit and cash transactions

Written and verbal communication

Credit and debit processing

Credit and debit processing

ID verification

Customer satisfaction

Professional appearance

Identification verification

Friendly demeanor

Cash owed calculations

Cash register operation

Payments posting

Payments posting

Customer service excellence

Computer data entry and operations - Some college (No degree) Computer Data Entry - Waco, TX

Learned Data Entry and Computer Operatons.

GED

McLennan Community College - Waco, TX

Professional Summary

Skills

Education

Some college (No degree)

Reicher Catholic High School - Waco, TX

Cashier - December, 2016 to May, 2021

Walmart Supercenter - Hewitt, TX

Credit cards, checks, gift cards, and coupons were all processed by me. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as sweeping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously.. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Efficiently and accurately processed a large number of transactions. Greeted them and gave them product information as customers entered. Served the needs of 1 to 8 customers in a busy Self-Check environment. Learned how to deal with checks and credit cards.

Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Wrapped and bagged items for customers to protect them from damage and make them easier to transport. Increased sales and customer satisfaction by keeping checkout areas clean and organized. Keeping the checkout areas clean and orderly

Bagged merchandise with care and efficiency to minimize damage. Earned customer loyalty by interacting with them in a friendly manner and remembering their orders. Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds. Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change. Provide outstanding customer service to all customers who enter the store. Totaled the amount owed, collected payments, and printed receipts to process transactions. Operated a cash register with 100% accuracy for cash, check, and credit card transactions. Kept an eye on self-checkout systems and offered assistance or intervention as needed. Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change. Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly. Work History

PC Support Technician - May, 1983 to October, 2016 Ahlers & Associates Inc - Waco, TX

Malware, ransomware, and other threats were removed from laptops and desktop computers. Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions. Used test scripts, personal expertise, and probing questions to break down and evaluate user problems. Processed support requests for technical assistance on a wide range of issues related to Ahlers and Associates received over selected time frames. . Assisted in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software.

Described solutions to customers to aid in problem resolution. By providing high-quality and efficient support, I was able to keep existing clients and develop new accounts. Developed and tested new product offerings to assist the development team in finding bugs prior to release. Worked closely with Ahlers and Associates Clients to provide solutions to operations issues via phone, email, live chat, and web teleconference. Investigated problem issues in order to identify troubleshooting techniques that would allow for quick resolution. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Uploaded new software, rolled out updates, and applied patches to Ahlers' clients servers as soon as they were released to prevent threats from penetrating networks.

Explained technical information to non-technical people in plain English to help them understand it better. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base. Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team. Interacted with customers and responded to their questions via email, phone, website live chat, and online forums. Responded to end-user support requests and patiently guided people through basic troubleshooting tasks. Patched software and installed new versions to eliminate security issues and protect data.

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