Service Representative Customer
Resume:
Koderick Keener
HOTEL AND RESTAURANT MANAGEMENT PROFESSIONAL
Highly motivated, results-driven professional with a Bachelor of Science degree in Hotel and Restaurant Management and 20+ years of travel and accommodations experience. Diverse background in operations, reservations, guest services, sales, and catering with Fortune 500 organizations and industry leaders such as Holiday Inn, Hilton, and Radisson. Strong commitment to providing exceptional customer service and guest satisfaction. Proven ability to supervise staff and achieve business results through people. Excellent verbal and written communication skills.
Front Desk Management
Operations Management
Customer Relations
Hire, Train, & Develop Staff
Inventory Management
Vendor Management
Labor/Staff Scheduling
Invoicing/Billing
Financial Management
Problem Escalation/Resolution
Knowledge of POS Systems
Microsoft Office Programs
Hotel/Restaurant Management/Catering
Controlled day-to-day operations by tracking restaurant labor and products to meet established goals/metrics.
Maintained proper inventory levels, controlled waste, followed procedures for preparing, and serving products.
Always ensured restaurant met cleanliness and sanitation standards. Assisted with sales and event catering.
Monitored and maintained adequate staffing levels to adhere to budgeted labor projections and guidelines.
Responsible for reviewing and negotiating financial contracts/agreement with suppliers and vendors.
Customer Service/Reservations/Sales
Engaged directly with Hilton guest as a specialist in sales/reservations and customer service at inbound call center.
Build trust with guests by advising and responding to inquiries/requests and resolved customer issues/complaints.
Demonstrated understanding of Hilton and partner offerings to maximize revenue through consultative selling.
Leadership and Staff Development
Recruited, interviewed, recommended hiring, disciplinary action, and termination of hourly staff as appropriate.
Maintained high-level of productivity through effective recruiting, training, and motivation of employees.
Provided guidance and direction to staff, including setting performance standards and monitoring performance.
Conducted daily/weekly meetings with staff to review business objectives, updates, special events, etc.
Major: Bachelor of Science, Hotel and Restaurant Management
Minor: International Business
Grambling State University, Grambling, LA
Dispatcher January 2018 - December 2018
Queen Trucking and Logistics
Dallas, TX
Outbound Sales Agent April 2017 - August 2017
Holiday Inn Club Vacations
Irving, TX
Online Travel Agent October 2016 - February 2017
Get A Room.com
Irving, TX
Customer Service Representative November 2015 - March 2016
Durable Superior Castors
Grand Prairie, TX
Test Scorer April 2015 - July 2015
Pearson (Roth Staffing Companies, Inc.)
Dallas, TX
Customer Service Representative November 2014 - March 2015
Neiman Marcus
Irving, TX
Event Caterer September 2011 – December 2013
Green and Keener Catering Services
Irving, TX
Reservation/Customer Service Agent January 2006 - August 2008
Hilton Reservations and Customer Care
Carrollton, TX
Assistant Restaurant Manager May 2001 - May 2005
Radisson Hotel
Dallas, TX
Customer Service Representative May 2000 - May 2001
Neiman Marcus
Irving, TX
Front Desk Clerk May 1998 - May 2000
Holiday Inn Select
Irving, TX
214-***-**** Los Angeles, CA *********@*****.***
Career Summary
Strengths and Core Competencies
Sourcing and Talent Acquisition Professional
Experience Highlights
Sourcing and Talent Acquisition Professional
Education
Sourcing and Talent Acquisition Professional
Professional Experience
Sourcing and Talent Acquisition Professional
Contact this candidate