Koderick Keener

HOTEL AND RESTAURANT MANAGEMENT PROFESSIONAL

Highly motivated, results-driven professional with a Bachelor of Science degree in Hotel and Restaurant Management and 20+ years of travel and accommodations experience. Diverse background in operations, reservations, guest services, sales, and catering with Fortune 500 organizations and industry leaders such as Holiday Inn, Hilton, and Radisson. Strong commitment to providing exceptional customer service and guest satisfaction. Proven ability to supervise staff and achieve business results through people. Excellent verbal and written communication skills.

Front Desk Management

Operations Management

Customer Relations

Hire, Train, & Develop Staff

Inventory Management

Vendor Management

Labor/Staff Scheduling

Invoicing/Billing

Financial Management

Problem Escalation/Resolution

Knowledge of POS Systems

Microsoft Office Programs

Hotel/Restaurant Management/Catering

Controlled day-to-day operations by tracking restaurant labor and products to meet established goals/metrics.

Maintained proper inventory levels, controlled waste, followed procedures for preparing, and serving products.

Always ensured restaurant met cleanliness and sanitation standards. Assisted with sales and event catering.

Monitored and maintained adequate staffing levels to adhere to budgeted labor projections and guidelines.

Responsible for reviewing and negotiating financial contracts/agreement with suppliers and vendors.

Customer Service/Reservations/Sales

Engaged directly with Hilton guest as a specialist in sales/reservations and customer service at inbound call center.

Build trust with guests by advising and responding to inquiries/requests and resolved customer issues/complaints.

Demonstrated understanding of Hilton and partner offerings to maximize revenue through consultative selling.

Leadership and Staff Development

Recruited, interviewed, recommended hiring, disciplinary action, and termination of hourly staff as appropriate.

Maintained high-level of productivity through effective recruiting, training, and motivation of employees.

Provided guidance and direction to staff, including setting performance standards and monitoring performance.

Conducted daily/weekly meetings with staff to review business objectives, updates, special events, etc.

Major: Bachelor of Science, Hotel and Restaurant Management

Minor: International Business

Grambling State University, Grambling, LA

Dispatcher January 2018 - December 2018

Queen Trucking and Logistics

Dallas, TX

Outbound Sales Agent April 2017 - August 2017

Holiday Inn Club Vacations

Irving, TX

Online Travel Agent October 2016 - February 2017

Get A Room.com

Irving, TX

Customer Service Representative November 2015 - March 2016

Durable Superior Castors

Grand Prairie, TX

Test Scorer April 2015 - July 2015

Pearson (Roth Staffing Companies, Inc.)

Dallas, TX

Customer Service Representative November 2014 - March 2015

Neiman Marcus

Irving, TX

Event Caterer September 2011 – December 2013

Green and Keener Catering Services

Irving, TX

Reservation/Customer Service Agent January 2006 - August 2008

Hilton Reservations and Customer Care

Carrollton, TX

Assistant Restaurant Manager May 2001 - May 2005

Radisson Hotel

Dallas, TX

Customer Service Representative May 2000 - May 2001

Neiman Marcus

Irving, TX

Front Desk Clerk May 1998 - May 2000

Holiday Inn Select

Irving, TX

214-***-**** Los Angeles, CA adqyea@r.postjobfree.com

Career Summary

Strengths and Core Competencies

Sourcing and Talent Acquisition Professional

Experience Highlights

Sourcing and Talent Acquisition Professional

Education

Sourcing and Talent Acquisition Professional

Professional Experience

Sourcing and Talent Acquisition Professional

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