Customer Service Executive Assistant

Amber Strong

***** ********* **. **. ***** Shores, MI 48081

248-***-**** *****.********@*****.***

Linkedin.com/in/Amberbilodeau

“Customer Service is Paramount”

Motivated, passionate manager with 17+ years experience seeks challenging career with a reputable company utilizing my leadership and customer service expertise.

MS Word Power Point Excel Outlook Internet Personal Attributes and Abilities

• Innovative and enthusiastic, customer oriented with excellent interpersonal skills

• High level of integrity and character, dedicated employee

• Enjoy team environment, interact effectively with diverse, multi-generational groups

• Demonstrates strong leadership, work with little direct supervision

• Handle crisis situations in a calm, professional manner Relevant Experience

MSXI Program Coordinator-Ford Fleet Care Program 7/2019-Current

• Manage applicant businesses through enrollment from application to launch of billing account.

• Research company financial backgrounds for enrollment purposes.

• Update and manage work instructions for the project.

• Implement and record financial entry for promotional programs.

• Track data related to spend for newly enrolled companies.

• Manage database of current customers and related data changes.

• Assist management with special projects as business needs dictate. Dart Appraisal Customer Account Coordinator 6/2016-3/2019

• Manage 2-300 active appraisal orders from inception to delivery, to include daily reporting and status updates for clients.

• Coordinate the process by maintaining AIR rules and regulations to keep appraisers independent from lenders.

• Lead and negotiate conflict resolution between lenders, realtors, and appraisers.

• Research subject properties online to facilitate the completion of the appraisal.

• Manage call flow while using excellent customer service skills and conflict resolution, escalating complaints as needed.

• Coordinate between teams and create solutions to work together in the most efficient way possible.

• Completed Uniform Standards of Professional Appraisal Practice (USPAP) certification (2016) Amber Strong

26543 Princeton St. St. Clair Shores, MI 48081

248-***-**** *****.********@*****.***

Linkedin.com/in/Amberbilodeau

Relevant Experience Continued

Brick Bros Restoration LLC Executive Assistant 2/2015- 6/2016

• Manage various projects by ordering materials and managing staff.

• Organize and manage marketing projects.

• Manage financial information and organize payroll.

• Gather customer data and schedule estimate appointments.

• Leads and manages conflict resolutions with customers to bring about an amicable resolution. Aerotek GM Customer Relationship Early Response Specialist 6/2013- 3/2015

Consistently manage 30-40 cases dealing with difficult situations while applying conflict resolution

Gather data and present findings to upper management for evaluations of repurchase

Mastered incoming call flow for major recall events while integrating excellent customer service levels

Effectively manage multiple tasks in a fast paced ever changing environment Minacs Aditya Birla Chrysler Parts Case Manager 5/2012-4/2013

Managed 75-125 cases while maintaining customer satisfaction in the automotive market

Maintained a consistent satisfied close ratio

Determined resolution and communicated effectively

Swift problem solving while integrating cooperation from both customers and dealership staff

Trained successful agents in a hands on capacity

Learned multiple databases in a short time frame to assist with parts recalls

Implemented parts ordering processes and solutions to facilitate customer and dealership needs Volunteer Associations

Clinton Township Community Center - 2 years - Managed and implemented paper shred program for seniors

Macomb County Christian Homeschoolers -5 years - Taught science courses to varied age groups. Directed and planned large scale field trips.

Faith Apostolic Church of Troy - 14 years - Director of Nursery - Designed and planned major landscaping projects while overseeing budget.

Education

Capella University BA Business Administration/ Leadership and Management-Bachelors Degree- Not Completed yet.

Kaplan University Business Administration / Management-Associates Degree 2 years GPA: 3.9

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