CURRICULUM VITAE

*F

KERVIN PHIRI

JANUARY ****

1. PERSONAL DETAILS

Full Name: Personal Information: Contact Information:

Kervin Phiri Male Email address: adqydv@r.postjobfree.com

South African Phone: 076-***-****

Code B Drivers licence Alt : 064-***-****

2. OVERVIEW

Kervin is a Civil Engineering – Construction Technology graduate, has management skills and experience gained from by being a supervisor at Ster-Kinekor Theatre. Managing staff of eight to twelve in a day. Implementing company policies and procedures according to business standards, multi skilling in different aspects in operations.

Kervin Phiri has experience as a Client Services consultant and data capture obtained by working in the Banking and Retail sectors and Government department working for SASSA as call agent in the capacity of a Document Controller and sales assistant respectively and is computer literate.

Working as a banker for Nedbank I have gained experience working with internal and external stakeholders, and possess problem solving and conflict resolution skills.

His area of expertise include, Building –Construction Estimation, Auto CAD Revit Operator, Land Surveying, Site agent, Administration, training and development and facilitation.

Kervin is a good team player who passionate about the engineering field and is looking to build and develop his career.

Kervin has Banking certificate: NQF level 4 which is approved by the Financial Services Conduct Authority to fulfil the FAIS Fit and proper generic requirements for Categories 1 & 4. Covers banking regulatory and legal environment, banking sales and telling, marketing and sales techniques, customer service and key banking products.

3. EDUCATION

National Diploma : Civil Engineering – Construction Technology ( Intec College ) 2020

Banking Certificate : ( Bank Seta ) 2016

Auto CAD/ Revit Structure Certificate ( The CAD Corporation ) 2013

Surveying Certificate: Civil Engineering (Tshwane University of Technology) 2005.

N3 Building : Civil Engineering ( Central Johannesburg College ) 2006

Matric : M.H. Joosub Technical Secondary, Gauteng (2003)

4. EMPLOYMENT HISTORY

NEDBANK: Johannesburg CBD (April 2021 – March 2022) : Banker

Duties:

Provide professional and efficient call service

Providing customer service and support

Management and resolve customer complaints per agreed service level timeframes

Provide product and service information to customers

Adhere to all risk and governance policies and procedures.

Experience in CRM and Lead nurturing system.

Sales of banking products.

Opening of accounts; Current Accounts, Over-drafts and Credit Cards.

Application of Personal loans and Consolidation Loans

Inbound and Outbound Call Centre skills.

Minimize losses and ensure corrective action is taken as per procedure and policy.

Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI

Stay abreast of developments in field of expertise, ensuring personal and professional growth

Seek opportunities to improve business processes and systems.

Act as brand ambassador. Add value to Nedbank by supporting the implementation of new processes, policies and systems.

Deliver on identified client needs and requirements. Build and maintain client relationships

Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.

Create synergetic internal relationships.

Identify quality sales leads and enable cross-selling (without advising).

Meet client information needs and facilitate the processing of sales.

Provides telephonic and face-to-face service to customers.

Adheres to service and quality standards.

Adheres to business, process and compliance rules.

Moderate to high level of technical knowledge.

Multi skilled across product and process relevant to the business area.

SASSA: South African Social Security Agency – (Jan 2021- March 2021): Call Agent

Duties:

Answer Inbound calls and respond to queries

Providing customer service and support

Resolve all complaints agreed service level timeframes

Customer complaints escalations.

Adhere to all risk and governance policies and procedures.

Experience in CRM and Lead nurturing system.

Sterkinekor theatres - The Zone (2019 – 2020): Supervisor-Responsible for the day to day

Operations of the business and staff management.

Duties:

Evaluate floor and monitor all sales oriented programs by delivering assistance to employees and generate sales.

Administer and maintain better workflow at workstations by e usage of various campaigns and projects like figure 8 strategy.

Perform opening and closing procedures.

Assisting clients with queries and servicing requests, working with purchase orders.

Monitoring financial results based on key performance indicators, make sure cinema comply with health and safety regulations. Keeping financial records.

Monitor and provide authorization to ensure better cash register transactions inclusive of offering backup to employees.

Train sales associates to maintain accurate workflow of all business transactions, maintain marketing strategies and assist employees.

Maintain an excellent environment to provide support to training activities and provide technical backup

Manage all communication with customers and ensure optimal quality of products and provide excellent customer service.

Managing all queries through to resolution.

Co-ordination with own administration.

Maintaining accurate details and statistics of all queries.

Stock controller. Stock management stock taking and administration. Stocktaking using in-house system.

Oversee and supervise the Insourcing beneficiaries which includes daily operation of the team, work allocation, leave, training, performance and problem resolution, Implement and maintain an effective record keeping system, Schedule and co-ordinate shifts, Compile and submit reports, ensure effective record keeping, the highest level of service, maintains inventory of amenities, chemicals and other supplies to ensure items are in stock and reorders in timely manner, establish and/or implement operating procedures and standards.

To act as a bridge for effective communication between the management and the Insourcing beneficiaries, resolve the queries at the earliest so that the work proceeds without any interruption, handle the administrative functions like preparation of clock cards, reports, leave etc

Standard Bank- Johannesburg CBD – Head Office-Document Controller (2015-2016)

Duties

Manage and maintain all controlled company documents. Late Estate documents. Bond documents; Letter of grant, Title Deeds and Compliance packs.

Take charge of all document identification, classification and filling.

Ensure revised documents are accessible and conform to company enforced specifications and document control procedures.

Manage the workflow of documentation within the organization and maintain confidentiality around sensitive information

Retrieve files as requested by employees and clients.

Knowledge of Electronic Document Management System, copy, scan and store documents. Data capturing

Manage and oversee document created and signed all data is accurate. Documents are stored and backed up and retention policies are followed.

Tekkie Town- Johannesburg CBD (2013): Shop Assistant / Sales Consultant

Duties

Merchandising, client services.

Producing stock take reports.

Making sales to reach daily and monthly targets.

5. TECHNICAL SKILLS

BIM Civil Engineering Revit design.

3D and 2D modelling, create plan drawings and details for deliverables. CAD Operator.

Land Surveying.

Building and Construction Estimation.

Knowledge of Electronic Document Management Systems.

ECM Scanning, Metrofile, Electronic filing system.

Certrack - Electronic VAF Document Management Systems.

Client Services and Consulting.

Experience in CRM and Lead nurturing system.

Microsoft office Suite, MS Word, MS Excel, MS Power point, MS Teams

6. ACHIEVEMENTS

Awarded Top Performing Learner by Cornerstone Performance Solutions ( 2015-2016)

Awarded Top Performing Learner by Standard Bank - GOSS ( 2015 -2016 )

7. VOLUNTEER WORK

Five Fold Interdenominational Outreach Ministries: Care giver (2011)

Duties

Responsible bathing and feeding routines for the disabled, sick and elderly.

Facilitate patients hospital and cclinic visits - schedule check-ups and collection of medication.

Doing physiotherapy.

Manage the day to day running of the hospice, managing facilities, laundry and bed.

Preparing and accompanying patients to church services. Reporting to hospice manager.

9. REFERENCES

Available on request.

Contact this candidate