Customer Service Office Assistant

Sales Management Store Operations Training Management Team Building Communication & Marketing Strategy Visual Merchandising Product Knowledge Instructional Guidance Employee Refreshment Training Customer Service Kathy Berman

Rapid City, SD Phone: 307-***-**** Email: *********@*****.*** LinkedIn.com/IN/ Kathy-Berman

Professional Summary

Passionate People Focused Manager with 15+ years of Team Leader, Team Building, New Hire Training, Employee Continued Learning, and Customer Service Training. Experienced hosting workshops for company events in other states. Strong believer in promoting within and providing a ‘Servant Leader’ mentality. Able to maintain inventory, product knowledge, training guide creations, and sales training guidance. Ready to take on a position in a Business Management, Office Management, Operations Management or Training environments.

Methodologies & Core Competencies

Management Style: “People First” philosophy – Servant Leader Mentality. Excited to help build team members and lead by example for optimal success.

Training Methodology: Hands-on training - includes any experiential training that’s focused on the individual needs of the employee.

Customer Service Methodology: Improve knowledge - This customer service technique plays one of the biggest roles in clients’ experience.

Predictive Index Results: Guardian: Helpful Steady Diligent Detail-oriented

Certified: Nutrition and Exercise, PSI (Professional Services Industries) Core Training

Industry Exposure: Wholesale, Beauty & Styling, Cosmetics, Skin & Hair Care Products, Salons, Television Advertising, Advertising Agency.

Education: College of Cosmetology at Gillette, WY in Cosmetology Training, Kaplan College at New York, NY in Associates Degree – Business.

Professional Experience

SalonCentric (A Subsidiary of L’Oreal USA) Rapid City, SD August 2019 – Present Manager – South Dakota Area

• In charge of maintaining the territory of SD for multiple retail locations; leading the new hire training, inventory management, customer service refreshment training, and employee reviews.

• Host new store open houses and train the managers on site for best practices. Helping the setup, schedule facilitation planning, and explaining job related requirements to staff members.

• Represent the SalonCentric brand at company events at various states. Provide product education, training to other peers, and help develop a strong network for the brand. Events hosted include locations coast to coast within the US. Great Clips Inc. Gillette, WY April 2011* – December 2018 Assistant Manager, Head Stylist – Great Clips, United States (August 2016 – December 2018) Salon Manager – Great Clips, Fort Myers, FL (April 2011 – August 2012) *Continue Company Timeline*

• Trusted to lead the branch location for operations of hair, beauty, and the spa salon.

• Managed day-to-day operations of the salon including opening and closing procedures, staff performance and customer intake procedures.

• Interviewed, hired, and trained salon staff in procedure, policy, and health regulations.

• Accounted for and report profits and expenses of the salon.

• Prepared and maintained employee scheduling, payroll, banking, sales, inventory, and customer reports. Summit Fire & Security (Formally Superior Fire and Life Safety) Cape Coral, FL December 2014 – July 2016 System Sales & Office Assistant

• Handled various office management tasks such as scheduling, employee relations, documentation, client files, and other operation needs.

• Updated the systems including quickbooks and company specific software for optimal budgeting. HPH Corp Cape Coral, FL August 2012 – December 2014 Stylist

• Provided quality customer care in the hair salon. Explained how products worked, educated customers on inventory, and followed up with appointments to confirm or help reschedule as needed.

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