Customer Service Administrative Assistant
Resume:
Sharon Feltner
Business Office Manager, Surgical Coordinator, Supervisor, Patient Service Representative, Home Healthcare Educator, Medical Administration Assistant, Medical Supervisor, Senior Financial Specialist
Dade City, FL 33525
adqy9c@r.postjobfree.com
BOM, Supervior, Patient Service Representative,Home Healthcare Educator, Senior Financial Specialist in ASC, Medical Administrative Assistant, Surgery Scheduler, Obtaining Authorizations, Oversee Financial Operations and Provide Impeccable Customer Service. Authorized to work in the US for any employer
Work Experience
Business Office Manager
United Surgical Partners International - Odessa, FL June 2021 to Present
Plan and manage business operations to ensure excellent patient support services.
• Oversee daily office activities and provide direction and guidance to staff as needed.
• Ensure that patient surgeries, cancellations, and last-minute adjustments are handled properly.
• Respond efficiently to patient and doctor needs and inquires.
• Ensure the delivery of quality patient care to patients.
• Respond to patient queries and issues and ensure patient satisfaction.
• Resolve patient issues in accordance with company polices and procedures.
• Organize and present treatment plans with patients.
• Oversee billing.
• Train, develop and manage staff to meet performance standards.
• Assist in employee performance evaluation, promotion, termination, and retention activities.
• Follow and enforce office policies and regulations.
• Identify areas of improvements and concerns and implement appropriate corrective actions.
• Organize and oversee supply purchases, equipment upgrades and operation expenses.
• Ensure that records are stored securely and in compliance with privacy and security regulations.
• Adhere to all HIPAA regulations.
Take responsibility for the appearance and functionality of the Surgical Center. Lead Bariatric Surgical Coordinator/ Case Management AdventHealth Tampa - Tampa, FL
July 2019 to February 2021
The Bariatric Navigator works under the direction of the Manager facilitate and coordinate bariatric patient care within the practice and hospital. The Navigator works closely with surgeon's, leadership, insurance companies, hospitals, and service line leaders from the hospital. Also, assisting in meeting insurance and clinical requirements to aid in a quick surgery approval. The Bariatric Navigator assists with the planning and implementation of weight loss seminars to aid in patient recruitment. Patient Service Representative
Johns Hopkins All Children's Hospital / Outpatient - Tampa, FL August 2018 to April 2019
Supports administrative operations by working closely with families in a way that supports the culture of JHA. Interacts with physicians, clinical staff and other administrative positions to accurately financially clear, register, schedule and support daily operations. Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to services. Enter charges, collecting payments, supporting of the revenue cycle processes. Following organizational policies and procedures that support job responsibilities to work across multiple departments. Home Healthcare Educator/ Sales
Medical Services of America (MSA) - Tampa, FL
September 2017 to February 2018
Responsible for effective intake, education and coordination of home health and all ancillary medical services in the community between the referral source and the agency. Serves as an educational resource to hospitals, physician offices, clients and other health care facilities. Conducts and / or coordinates all community relations efforts on behalf of the agency. Educates hospital nursing staff, physicians and office staff in home care policies and procedures. Explains and interprets Medicare guidelines. Ensuring continuity of care. Keeping management informed by submitting activity and results reports on a monthly basis.
Medical Administrative Assistant/Surgery Coordinator Orthopedic USF Physician Group - Tampa, FL
June 2015 to September 2017
Responsibilities
Scheduling orthopedic surgeries, communicating to staff and physicians regarding the updates on clinical and surgery patients, taking patients vitals, importing patient information into EPIC, calling in prescriptions, helping with minor procedures, suture removals, being compliant with HIPAA and OSHA guide lines.
Accomplishments
Working closely with my "TEAM" and keeping the line of communication opened at all times and learning to adapt to a new computer system.
Skills Used
Critical thinking, judgment and decision making with impeccable customer service skills. Supervisor Family Medicine
Florida Medical Clinic - Tampa, FL
February 2015 to June 2015
Responsibilities
Oversees the daily operation for the office, Staffing, Payroll, Accounts Payable, Charges, OSHA, Task Monitoring, Transmitting Prescriptions, Creating Scheduling Templates, Monitoring Unresolved Encounters, Journal Transfers, Secure Messaging, GNAV Pro, Patient Complaints. Accomplishments
Working closely with staff members and keeping the work environment like a family "TEAM". Skills Used
Critical thinking, Judgement and decision making, Management of personnel resources, Coordination Check In/Out Verification of Benefits
Florida Medical Clinic/ Non Interventional Pain - Zephyrhills, FL November 2013 to February 2015
Responsibilities
Registration of new patients, check medical benefits and obtaining referrals, check-in and check-out. ICD-9 & CPT coding, Customer Service, Charge entry and posting payments, closing of daily batch. Accomplishments
Being able to assist in the financial revenue and help with accounts that had been delinquent and get them back to good standings.
Skills Used
Impeccable Customer Service and Support.
CNA Part Time
Self Employed
January 2013 to November 2013
Responsibilities
Providing assistance to the elderly community with every day life tasks. Taking Blood pressure, assisting with medications, bathing, making appointments, transportation. Accomplishments
Being able to help others that can't help themselves. Skills Used
Customer Service, Communication, Lifting and Bending Senior Financial Specialist/ASC
USF Physician Group - Tampa, FL
November 2006 to June 2012
Responsibilities
Verification of surgical procedures,obtaining authorizations for surgical procedures,front desk duties in fast paced surgery center,collecting any monies due for surgery,charge entry and posting payments,customer service.
Accomplishments
I accomplished impeccable customer service skills. I know the importance of meeting deadlines and following through on details. I have the willingness to take on new tasks, am able to adapt, and have a desire to succeed.
Skills Used
Financial, Customer Service, Coding, Billing, Collections,Data Entry, Medical Terminology,ICD-9 and CPT Coding.
Medical Administrative Assistant, Supervisor, Surgery Coordinator Florida Medical Clinic - Tampa, FL
December 2004 to November 2006
Responsibilities
Supervised office and staff with daily operations,Payroll,Daily Deposit,Opening and Closing of office. Accomplishments
Working closely with staff members and keeping the work environment like family TEAM. Skills Used
Business, Social, Administration
Medical Administrative Assistant / Surgery Scheduler/Supervisor All Bay Urology - Tampa, FL
October 2001 to December 2004
Responsibilities
Scheduling medical procedures, faxing orders to the facilities, obtain authorizations, covering front and back office when needed, ICD 9 and CPT coding, customer service Accomplishments
Learning the ends and outs of surgery scheduling and working closely with the physicians and understanding urology anatomy
Skills Used
Communicate with physicians and patients regarding orders for surgery, medical terminology, computer savvy, ICD 9 and CPT coding
Medical Administrative Assistant
Family Care - Wesley Chapel, FL
June 1998 to October 2001
Responsibilities
Scheduling appointments, medical records, faxing, filing, obtaining referrals, collecting copays and financial balances, daily deposits, mail, checking patients in and out, assisting physicians with working patients up vitals going over medications and physical history calling in prescriptions giving injections Accomplishments
Being able to learn the medical field hands on putting myself through school Skills Used
Customer Service, MA skills, Computer Savvy
Education
High school in Nationally Registered Certified Medical Assistant Florida Medical Clinic - Zephyrhills, FL
2014 to 2014
Certified Nurse Assistant, Medical Assistant
Institute of Technology - Port Richey, FL
2002 to 2003
Skills
• Microsoft Office, Excel, EMR, Impeccable Customer Service, Multi-Task, Payroll, Depenable, Trusthworthy,CNA, NRCMA, BLS Healthcare CPR Certified and First Aid, AED Training (10+ years)
• Scheduling
• retail sales
• Sales
• Customer Service Skills
• EMR
• Billing
• CPR
• Epic
• Microsoft Office
• Microsoft Word
• Organizational Skills
• Receptionist
• Training
• Microsoft Excel
• Outlook
• Call Center
• Customer Service
• Front Office
• Hospital
• CPT Coding
• ICD-10
• Data Entry
• ICD Coding
• Managed Care
• Medical Terminology
• Medical Records
• Medical Billing
• Patient Care
• Insurance Verification
• Medical Coding
• Sales Experience
• English
• Medical Office Experience
• Accounting
• Anatomy Knowledge
• Physiology Knowledge
• Triage
• Clerical Experience
• HIPAA
• Experience Administering Injections
• Medical Scheduling
• Quality Assurance
• Phone Etiquette
• Cerner
• Supervising Experience
• Vital Signs
• Caregiving
• ICD-9
• Marketing
• Home care
• Microsoft Outlook
Certifications and Licenses
Nationally Registered Certified Medical Assistant
Certification # : 119097
CPR
Basic Life Support
Assessments
First aid — Expert
June 2018
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Expert
Patient-focused care — Proficient
June 2018
Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
Full results: Proficient
Attention to detail — Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Expert June 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Expert
Protecting patient privacy — Highly Proficient
April 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Medical terminology — Proficient
May 2019
Understanding and using medical terminology
Full results: Proficient
Receptionist — Highly Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
July 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I feel confident that I can apply my diverse skills in your organization. I have much to offer your company and I would enjoy discussing my qualifications and your company's needs.
Contact this candidate