Medical Interpreter Office Assistant

NANETTE FACCILONGA

COLLEGE POINT, NY ***** ꟾ 347-***-**** ꟾ ***********@*****.***

Objective

Work within the health care programs for the past 17 years, providing, assistance in care for all our patient, including psychiatric patients, and geriatrics patients. Secure a position in a reputable healthcare/medical facility that allows multi-tasking and will utilize my skills and experience in various fields. Seeking a position with career growth and potential.

Education

Flushing High School June 1989 Experience

New York City Health and Hospitals

Kings County Hospital Center- Brooklyn, New York

Patient/Guest Relations Representative February 2004-Present

Ensure excellent customer service to patient’s and guests

Act as a liaison between patients and hospital staff to assure adequate care

Resolve complaints of patients or their families quickly and effectively

Maintain patient confidentiality

Assisting in the care of physiatrist patients

Documents all grievances, complaints, requests and compliments and refers grievances to appropriate personnel e.g. (Dept. Head, Administrator, Physician) and/or agency for resolution and plan of correction.

Educate patients and families on constant updated policies, procedures, or services

Coordinate communication between patients, family members, medical and administrative staff

Verifies patient information through EPIC software program

Elicits support and participation in community activities

Certified Medical Interpreter for patient’s

Auto Zone- Queens, New York

Assistant Manager July 2006- August 2018

Responsible for management of large store volume

Supervised and delegated responsibilities to staff

Entered payroll entries and hours reconciliation

Ensured daily sales goals were met throughout sales staff

Maintained store up to date with schematics and merchandising

Assisted manager in inventory, preparations, loss prevention and reconciliation

Monthly commutes to multiple new locations to ensure store preparedness

Faye Grand Hand Therapy Center- Queens, New York

Office Assistant/Collections August 2003- October 2010

Verifying referrals, personal information and insurance benefits

Collecting payments on current and overdue balances at four different locations

Resolved patient complaints, translated for therapist when needed

Trained new staff on services provided

Certified assistance in pre-therapy

Provided referrals for specialties for services

Skills and Certifications

Native proficiency in Spanish, Italian and ASLAdvanced level EPIC Hyperspace Software Program

Advanced Level Passage Point Software program

Johns Hopkin’s University Covid-19 Tracer March 2020

CPR Certified June 2011

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