Customer Service Data Entry

PARKER TILLER

Professional Summary

An excellent communicator with nine years of customer service, representative experience, and working in a demanding environment. Demonstrated competencies in taking orders and updating accounts as well as managing and developing successful teams. Skilled in active listening and analytical problem-solving skills. Proficient verbal and written communication skills.

Skills

·Call Center

·Customer Service

·Data Entry

·Empathy

·Profit and loss

·Coaching and development

·Microsoft Office (Word, Excel, Outlook, PowerPoint)

·Sales

·Management

·Administrative Support

·Account management

Work History

Call Center Sales Representative 2016 to present

Verizon Communications

·Cable and Internet provider, inbound calls sales for residences and businesses, Provide outstanding customer service to sell based on value.

·Software used - Optix ordering system, coffee anywhere ordering, Microsoft Office Products, CPNI payment systems.

·Training completed - Verizon Sales Training, Speed type training, Customer service OJT.

·Managing objections for sales rejection.

·Keen eye for detail reviewing bill discrepancies and system errors.

·Worked in a fast-paced, mentally challenging environment.

·Experience and comfortability conducting business over the phone.

Apple Retail Specialist 2019-2020

•Cash handling, sales, retention, product knowledge, retail

Assistant Store Manager, Shift Supervisor, Barista 2012 to 2017

Starbucks Coffee Company

·Retail beverage company

·Training and coaching a team of 4-6 Baristas.

·Completing Payroll and auditing inventory.

·Opening and closing of the store.

·Profit and loss

·Forecasting sales and metrics.

·Processing till audits.

·Reading and dissecting P&L's.

·Maintaining store cleanliness.

·Food Safety Certified.

Movie Theatre Team Member 2012 to 2013

Regal Entertainment Group

·Cash handling.

·Food and beverage Handling.

·Working as a team.

Education

HS Diploma 2012

Attending College- Bowie State University

**************@******.*** 301-***-****

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