Customer Service Medical Assistant

Rawaa Alnuaimi

*** *** ******** ***, ****** NY **208 • 518-***-**** • *****.********@*****.***

PROFILE:

Medical Assistant with strong clinical skills, 5 years of administrative experience, and a compassionate customer service-oriented approach to providing patient care. I am seeking a position in the medical field where I can utilize strong clerical skills and a positive attitude to help others.

EDUCATION AND TRAINING:

Clinical Medical Assistant Certificate Program 2021

Mildred Elley College Albany, New York

CORE COMPETENCIES:

Medical Terminology

Vital signs measurement

Electronic medical records (EMR/EHR)

First Aid and CPR

Phlebotomy

Microsoft Office Programs

EKG

Excellent administrative skills

Data entry and health insurance

HIPPA

Strong interpersonal and communication skills

Sanitization and safety procedures

Knowledge of hospital software such as Saurian

EXPERIENCE:

New York oncology haematology 03/21/2022 Still working

Medical Administrative Assistant 08/2021- Present

St. Peter’s Internal and Family Medicine Albany, NY

-Administrative duties to include checking patients in and out for appointments, scheduling, and retrieving messages.

Pharmacy Technician 12/2020- 03/2021

CVS Pharmacy Albany, NY

-Filled medications, answered phones and completed other administrative support tasks

-Assisted customers with insurance issues, and provided quality customer service.

Cafeteria Staff 2017- 2019

Albany Medical Center Albany, NY

-Provided exceptional customer service and sanitized areas as needed

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