Customer Service Store Associate, skill in communication French and en

Namwezi Birugu Therese

**-*** ******** ****

Vanier, ON K1L6A9

Ottawa

Tel : +1-613-***-****

Courriel : :*********@*****.***

OBJECTIVE

Seeking a position in your company. Committed and motivated in working

HIGHLIGHT OF QUALIFICATIONS

Experience in Customer Service as a Crew Member and as a Retail Store Associate

Excellent physical capability to lift heavy items and stand for long hours

Able to work with the public and communicate in a professional manner

Excellent communication skills in English and French

Well organized, excellent attendance and punctuality

Able to work as a member of a team and independently

Great aptitude to work in a fast-paced food service environment

Excellent math skills, skilled in using cash registers and scanners

Proficient user of Ms. Word and Excel, excellent typing skills

Work Experience

Summer Job

from June 15 th 2020 – September 6 th 2020

Boutique Élégance, Bukavu, Republique Démocratique du Congo as Retail Store Associate

Duties and Responsibilities:

Greeted customers as they entered and left the store in courteous manner

Provided excellent customer service and ensured customers’ satisfaction by asking questions

Operated cash register and a scanner and totaled customers' purchases

Issued receipts, refunds, credits or change due to customers

Maintained a clean, well-organized store and facilitated a safe and secure working and shopping environment

Kitchen Helper from June -September 2019 Marie-Jeanne restaurant, Bukavu, RD Congo-Kinshasa

Duties and Responsibilities:

Greeted customers and provided them with required information

Communicated customers’ orders to the backend and ensured correct processing

Cook the exact number of items ordered by customer and package batches of foods

Served orders in accordance with the menu and hygienic standards

Served customers in a courteous manner in accordance with the menu and hygienic standards

Washed dishes, scrubbed, and polished work area and equipment

Maintain sanitation, health, and safety standards in work areas

Closed the restaurant at the end of day and ensured all was in place when the manager was absent

Maintain sanitation, health, and safety standards in work areas

McDonald from November 2021 till present

Duties and responsibilities:

Arrives on time for work and stay until shift completion

Ensures to greet all customers with a smile

Performs order processing – takes accurate food orders from guests in a fast and timely manner

Responsible for preparing all of McDonald’s varieties, following established procedures

Performs housekeeping duties to keep the facility and equipment clean and inviting

Ensures items are well stocked

EDUCATION AND CERTIFICATION

High school diploma. September 2014- June 2021

Studying accounting at La cite collegial

References will be provided upon request

Contact this candidate