Community Choice Financial customer service representative
Resume:
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EVELYN *****************@*****.***
Canton, Ms 39046
PROFESSIONAL SUMMARY
Well-qualified CSR proficient in handling complex customer issues and promoting positive
experiences. Efficiency-driven and organized with team-oriented mentality and
dedication to customer satistaction, business goals and sales excellence. Skilled in
coordinating documentation and handling payments.
SKILLS
* Money handling abilities * Credit card processing
* Complaint resolution * Good listening skills
* Key holder experience * Professional telephone demeanor
EXPERIENCE
Customer Service Representative
Community Choice Financial Aug 2021- current job Canton ms
Provided information to customers regarding Advance America's charge card and
loyalty program and helped to open and activate new accounts.
¢ Consulted with outside parties to resolve discrepancies and create effective solutions.
* Preserved revenue streams by utilizing strong communication and negotiation skills,
offering refunds as last resort to maintain customer satisfaction
* Recommended money gram or netspend cards to customers, thoroughly explaining
details
Customer Service Cashier, Circlek, Aug 2018 - Jul 2019, Canton, MS
* Assisted customers by answering questions and fulfilling requests.
* Maintained reports of transactions and greeted customers when entering and leaving
establishment.
¢ Maintained current knowledge of store promotions and highlighted sales to customers
* Restocked, arranged and organized merchandise in front lanes to drive product sales.
* Reconciled cash drawer at start and end of each shift, accounting for errors and
resolving discrepancies.
Assistant Manager, Exxon Mobil, Apr 2014 - May 2017, Kosciusko, Ms
* Managed opening and closing procedures and recommended changes to enhance
efficiency of daily activities.
¢ Managed inventory control processes to restore back stock, control costs and
maintain sales floor levels to meet customer needs.
* Monitored cash intake and deposit records, increasing accuracy and reducing
Customer Service Representative, Advance America, Aug 2019 - Jul 2020, Jackson, Ms
* Provided information to customers regarding Advance America's charge card and
loyalty program and helped to open and activate new accounts.
¢ Consulted with outside parties to resolve discrepancies and create effective solutions.
* Preserved revenue streams by utilizing strong communication and negotiation skills,
offering refunds as last resort to maintain customer satisfaction
* Recommended money gram or netspend cards to customers, thoroughly explaining
details
Customer Service Cashier, Circlek, Aug 2018 - Jul 2019, Canton, MS
* Assisted customers by answering questions and fulfilling requests.
* Maintained reports of transactions and greeted customers when entering and leaving
establishment.
¢ Maintained current knowledge of store promotions and highlighted sales to customers
* Restocked, arranged and organized merchandise in front lanes to drive product sales.
* Reconciled cash drawer at start and end of each shift, accounting for errors and
resolving discrepancies.
Assistant Manager, Exxon Mobil, Apr 2014 - May 2017, Kosciusko, Ms
* Managed opening and closing procedures and recommended changes to enhance
efficiency of daily activities.
¢ Managed inventory control processes to restore back stock, control costs and
maintain sales floor levels to meet customer needs.
* Monitored cash intake and deposit records, increasing accuracy and reducing
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