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m5.apply.indeed.com

662-***-****

EVELYN adqy6d@r.postjobfree.com

*** ****** ****,

Canton, Ms 39046

PROFESSIONAL SUMMARY

Well-qualified CSR proficient in handling complex customer issues and promoting positive

experiences. Efficiency-driven and organized with team-oriented mentality and

dedication to customer satistaction, business goals and sales excellence. Skilled in

coordinating documentation and handling payments.

SKILLS

* Money handling abilities * Credit card processing

* Complaint resolution * Good listening skills

* Key holder experience * Professional telephone demeanor

EXPERIENCE

Customer Service Representative

Community Choice Financial Aug 2021- current job Canton ms

Provided information to customers regarding Advance America's charge card and

loyalty program and helped to open and activate new accounts.

¢ Consulted with outside parties to resolve discrepancies and create effective solutions.

* Preserved revenue streams by utilizing strong communication and negotiation skills,

offering refunds as last resort to maintain customer satisfaction

* Recommended money gram or netspend cards to customers, thoroughly explaining

details

Customer Service Cashier, Circlek, Aug 2018 - Jul 2019, Canton, MS

* Assisted customers by answering questions and fulfilling requests.

* Maintained reports of transactions and greeted customers when entering and leaving

establishment.

¢ Maintained current knowledge of store promotions and highlighted sales to customers

* Restocked, arranged and organized merchandise in front lanes to drive product sales.

* Reconciled cash drawer at start and end of each shift, accounting for errors and

resolving discrepancies.

Assistant Manager, Exxon Mobil, Apr 2014 - May 2017, Kosciusko, Ms

* Managed opening and closing procedures and recommended changes to enhance

efficiency of daily activities.

¢ Managed inventory control processes to restore back stock, control costs and

maintain sales floor levels to meet customer needs.

* Monitored cash intake and deposit records, increasing accuracy and reducing

Customer Service Representative, Advance America, Aug 2019 - Jul 2020, Jackson, Ms

* Provided information to customers regarding Advance America's charge card and

loyalty program and helped to open and activate new accounts.

¢ Consulted with outside parties to resolve discrepancies and create effective solutions.

* Preserved revenue streams by utilizing strong communication and negotiation skills,

offering refunds as last resort to maintain customer satisfaction

* Recommended money gram or netspend cards to customers, thoroughly explaining

details

Customer Service Cashier, Circlek, Aug 2018 - Jul 2019, Canton, MS

* Assisted customers by answering questions and fulfilling requests.

* Maintained reports of transactions and greeted customers when entering and leaving

establishment.

¢ Maintained current knowledge of store promotions and highlighted sales to customers

* Restocked, arranged and organized merchandise in front lanes to drive product sales.

* Reconciled cash drawer at start and end of each shift, accounting for errors and

resolving discrepancies.

Assistant Manager, Exxon Mobil, Apr 2014 - May 2017, Kosciusko, Ms

* Managed opening and closing procedures and recommended changes to enhance

efficiency of daily activities.

¢ Managed inventory control processes to restore back stock, control costs and

maintain sales floor levels to meet customer needs.

* Monitored cash intake and deposit records, increasing accuracy and reducing

Contact this candidate