Customer Service Package Handler
Resume:
Shelvia Coe
Florence, SC *****
************@*****.***
Work Experience
CSA - Customer Service Associate
Blue Cross Blue Shield - Florence, SC
November 2021 to April 2022
Take incoming calls from providers about medical claims. Also reprocess and adjust claims. Shift Manager
Popeyes Louisiana Kitchen - PSP - Florence, SC
February 2021 to May 2021
Count the cash registers,also count the safe, also make sure the store is clean at all time and the shift moves good and smoothly
PDA
Compass Group - Florence, SC
November 2020 to February 2021
Take patients orders, deliver there breakfast, lunch and dinner. Also take there orders for breakfast, lunch,and dinner
Retail Merchandiser
SAS Retail Services - Florence, SC
June 2020 to October 2020
Reset items in all Food Lion"s in florence and darlington. Also travel to different stores in surrounding areas.
Fuel Cashier
Petro - Florence, SC
July 2019 to March 2020
Take cash or credit Debit cards keep coffee made store clean and stocked up Customer Service Representative
assurant - Florence, SC
November 2018 to March 2019
Answer calls and reassure the customer know all the information that they need to know to make sure they're get ting great customer service.
Packer
Dixie cup - Darlington, SC
October 2018 to December 2018
Pack boxes with cups to be shipped
Customer Service Representative
Conduet - Charlotte, NC
May 2017 to November 2017
Take customers call for and problems or bill issuers that they worldly have Customer Service Representative
2freenites travel - Charlotte, NC
April 2017 to May 2017
Answer calls. Also try to sell vacation trips.
Crew Member
Bojangles' Restaurants, Inc
February 2016 to September 2016
Make sure that customers are happy at all times. The store is clean and u have great and speedy service with a smile.
Packer
Citi Trends Distirbustion - Darlington, SC
February 2015 to December 2015
Pack clothes, toys, shoes, etc.
Waitress/Cook
Waffle House - Florence, SC
January 2010 to November 2014
Wash dishes, take cash, and credit card payments. Prep, cook food. Clean grills. Make sure customers are
happy at all times and make sure that the store and bathrooms are clean. Night Auditor/Front Desk Clerk
Country Inns & Suites - Florence, SC
February 2012 to July 2014
I worked night audit. Take cash payments, credit card payments, make coffee keep work area clean at all times. Make sure customers are happy with there room and customer service. Package Handler
Heniz - Florence, SC
March 2012 to June 2014
Pack items and stack items on crats for 8 hours or more. Education
High school in High school diploma
Lee Central High School - Bishopville, SC
January 2006 to December 2008
Skills
• Packing (4 years)
• Picker Packer (2 years)
• Warehouse Associate (3 years)
• Shipping (4 years)
• Picking Packing (2 years)
• General Laborer (4 years)
• Shipping Receiving (2 years)
• Picking (3 years)
• Customer Service (10+ years)
• Call Center (3 years)
• CSR (6 years)
• Customer Care (7 years)
• Customer Support (4 years)
• Sales (6 years)
• Server (5 years)
• POS (4 years)
• training (3 years)
• Fast Food (5 years)
• Food Service (5 years)
• Food Prep (5 years)
• Team Member (10+ years)
• Night Audit (2 years)
• Cash Handling (10+ years)
• Front Desk (4 years)
• Coffee Experience (9 years)
• Laundry (3 years)
• Auditing (4 years)
• Office Management (1 year)
• Auditing (3 years)
• Cleaning Experience (10+ years)
• Coffee Experience (5 years)
• Host/Hostess (4 years)
• Laundry (2 years)
• Retail Sales (8 years)
• Office Management (2 years)
• Manufacturing (1 year)
• Cashiering (10+ years)
• Guest Services (4 years)
• Microsoft Word (10+ years)
• Merchandising (1 year)
• Planograms (1 year)
• Organizational Skills (10+ years)
• Pricing (7 years)
• Microsoft Excel (8 years)
• Assistant Manager Experience (2 years)
• Retail Management (1 year)
• Store Management Experience
• Typing (4 years)
• Management (2 years)
• Custodial Experience (1 year)
• Cooking (10+ years)
• Supervising Experience
• Commercial Cleaning
• Warehouse Experience (1 year)
• SaaS
• Hotel experience (6 years)
• Recruiting (2 years)
• Restaurant experience
• Management
• Dietary aide experience
• Dietary department experience
• Management
• Human Resources
• Quality Inspection
• Computer skills
• Leadership
• Accounts receivable
• Management
• Hotel management
• Analysis skills
• Transcription
• Management
• Management
• Food processing
• Property management
• Data entry
• Caregiving
Certifications and Licenses
ServSafe
January 2021 to Present
Food Serve safe certificate
Food Handler Certification
Assessments
Attention to Detail Skills — Familiar
August 2018
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Familiar
Conscientiousness — Highly Proficient
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Mechanical Skills: Monitoring — Proficient
June 2019
Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.
Full results: Proficient
Call Center Customer Service — Proficient
February 2020
Applying customer service skills in a call center setting. Full results: Proficient
Attention to Detail — Completed
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Front Desk Agent (Hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Spreadsheets with Microsoft Excel — Completed
May 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Work Style: Reliability — Proficient
May 2020
Tendency to be dependable and come to work
Full results: Proficient
Data Entry: Accuracy — Highly Proficient
May 2020
Entering data quickly and accurately
Full results: Highly Proficient
Work Style: Conscientiousness — Proficient
May 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer Service Fit — Proficient
May 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Food Service: Customer Situations — Proficient
May 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Nursing Aide Skills — Proficient
September 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Manufacturing: Quality Inspection — Familiar
August 2020
Making precise measurements, reading prints, and making pass/fail decisions. Full results: Familiar
Filing & Organization — Familiar
February 2020
Arranging and managing information or materials using a set of rules. Full results: Familiar
Night auditor (hotel) — Proficient
February 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Food service: Customer situations — Highly Proficient November 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Highly Proficient
Work style: Conscientiousness — Expert
February 2021
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Great people person, doesn't mind learn new thing and meeting new people. I love team work. I also can
type 50wpm. (10+ years)
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