Customer Service Representative

LAVAYJA SPEIGHTS

786-***-**** E-mail: ********@*****.***

OBJECTIVE: To obtain a position within the Customer Service field, utilizing my customer service skills along with my professional experience to grow within a company

SKILLS:

Microsoft Office 2010 XP: Power Point, Word, Excel

Outlook

Kronos

Type 35 WPM

Chat

EDUCATION:

Florence- Darlington Technical College – Florence, SC MAY 2020 Pursuing Medical Billing and Coding Certification, Tentative – Current 3.0 GPA

Dillard High School – Ft. Lauderdale, FL June 2013 High school diploma

EXPERIENCE:

Broward County clerk of courts Front desk counter- Civil Division July 2021- current

A front desk counter performs senior level office and clerical work. Responds to public inquiries and requests for documents. Receives and processes fees. Additional responsibilities span all aspects of office support and clerical tasks.

Sitel ( Costco.com) Supervisor October 2018- February 2021

The responsibilities as a customer service working with Sitel were:

• A WORK Together approach with open communication, excellence in service, integrity, and accountability

• Knows how to address customer concerns creatively and share feedback with other teammates

• Build TRUST by working as a team member, as well as independently, with minimal supervision

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

SYKES- Kingstree, SC Customer Service Representative November 2015- August 2018

My duties as a customer service representative were to help customers with complaints and questions, give customers information about products and services, take orders, and process returns. I was responsible for helping customers understand the product and answering questions about their reservations.

TRAININGS RELATED TO THE FIELD:

Consumer Customer Service Training (November 2015)

Business Customer Service Training (March 2018)

Customer Service (Costco October 2019)

Chat certified (Costco May 2020)

AWARDS & RECOGNITIONS:

“Kudos” Call Recognition for stellar customer service (March & April 2018)

Team lead for transition and/or team (Supervisor April 2019)

Coach for transition and/or team (salary August 2019)

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