Marine Logistics Customer Service

Omolefe Yaya-Amos

I am a seasoned banking and finance professional, offering over 20 years of

expertise in banking operations, AML/CTF compliance, cash management operations, credit risk management, financial policy development and strategic planning. Over the course of my career, I have demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. I am proficient in all aspects of finance administration and operations, including accounts payable and receivable, budget administration and payroll. I have also excelled in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

I am collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.

Work Experience

Inventory Control Team Member

DHL

Clayton, IN, USA

April 2022 – present

Key Responsibilities:

• To provide guidance and coordination of the non-exempt Inventory Control Team daily activities necessary to maintain accurate inventory records relative to the client service level agreement.

• Assist site inventory control and operations leadership and operations peers in assessing inventory inaccuracies.

• Ensure customer inventory control accuracy and shrink contractual requirements / service level agreements are monitored and reported timely to site leadership.

• Maximize the performance of the site inventory processes and system to ensure: Care, custody, and control of customer inventory; Accuracy

(to floor and customer book).

Contact Details

Phone: +1-317-***-****

Email: ***********@*****.***

LinkedIn: omolefeyayaamos

Twitter: @omolefeyayaamos

Professional Skill Set

• Budget forecasting

• Customer service expertise

• Cash handling Management

• Business Development expertise

• Financial reporting

• Account coding expertise

• Cost control and reduction

• Process implementation

Software Skills

Various Core Banking software

Microsoft Suite

Adobe Creative Suite

Google Analytics

Personal Interests

Yoga

Amateur Photography

Baking

Jogging

Head, Treasury & Finance

Etra Oilfield Services Limited

Lagos, Nigeria

Feb 2019 – 2020

Background:

Etra Oilfield Services Limited is a fully integrated oil servicing, procurement and logistics service company. The company focuses on direct procurement, manpower services, and marine logistics support to niche players in the Nigerian oil and gas sector.

Key Responsibilities:

• Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.

• Assessed Etra’s expansion plans into midstream oil and gas operations, and presented costs to forecast trends and recommend changes.

• Established and enforced controls on revenue and expenses to protect company assets.

• Maintained agile, responsive organization with sustained revenue growth by monitoring oil and gas industry forecasts, honing company budgets and adjusting marketing strategies.

• Verified compliance of financial policies and accounting procedures against federal regulations.

Wema Bank Plc

Lagos, Nigeria

Multiple Responsibilities and Branches

1998 – 2019

Background:

Wema Bank Plc is one of the leading and longest surviving indigenous banks in Nigeria, with well over 150 business offices and digital platforms providing retail, SME, trade, treasury, business advisory and corporate banking services to millions of local and foreign client partners. Branch Manager:

• Created strategies to develop and expand existing customer sales, resulting in 34-37% increase in annual sales, year on year.

• Produced timely branch reporting, outlining financial data to assist management with making strategic plans and operational decisions. References

Readily available upon request.

Head of Marketing:

• Developed and strengthened business partnerships at all levels.

• Oversaw account budgets, internal billings and monthly P&L to achieve financial goals.

• Increased consumer retention by 43% by reactivating dormant consumers through retention campaigns.

Zonal Operations Manager:

• Maintained policy, procedure and regulatory compliance across my zone.

• Prepared year-end audits in physical and digital records for review.

• Recruited, interviewed and hired 17 employees and implemented mentoring program to promote positive feedback and engagement. AML Compliance Manager:

• Assisted in the development of compliance initiatives and programs to comply with the respective legal, licensing, and regulatory obligations.

• Handled the management and execution of second line monitoring and assessment program for Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF).

• Ensured compliance with regulatory framework put in place by local and international stakeholders.

• Handled file reviews of suspicious activity to ensure compliance with the policies and procedures put in place.

• Ensured detailed and prompt investigation of all AML/CTF incidents and cases.

Customer Service Executive:

• Collaborated with credit manager to create and deliver presentations for senior management.

• Developed and maintained deep understanding of industry and assigned portfolio of clients to assess risk solutions. Banking Services Teller:

• Handling all tellering operations, including processing of bank checks.

• Resolved escalated issues with customer transactions. Union Bank of Nigeria Plc

Customer Service Representative

Lagos, Nigeria

1997 – 1998

Key Responsibilities:

• Monitored customer service operations to assess agent performance and provide feedback.

• Resolved concerns with products or services to help with retention and drive sales.

• Regularly coordinated resolutions for more than 40 daily customer inquiries while consistently achieving performance targets.

• Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

• MBA; University of Calabar, Nigeria

(2001)

• HND; The Polytechnic, Ibadan, Nigeria

(1997)

Professional Certification

• Chartered Institute of Bankers of Nigeria (Member)

• Nigerian Institute of Management (Associate Member)

• International Compliance Association (Member)

• CAMS certification (in view)

Correspondence Address

5307 West 22nd Street Speedway C

Indianapolis, IN 46224

Contact this candidate