Service Representative Customer
Resume:
Oscar Rivera
Customer Support/Sales Specialist (Live Chat/Email)
Tucson, AZ 85715
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Email Specialist
Golden Customer Care - Remote
July 2021 to Present
• Handle high volumes of customer requests via email.
• Research and resolve problems concerning charges and payments.
• Correct/update customer account information as requested.
• Assist customers with their order(s).
• Document accounts with actions taken per customer requests.
• Meet occupancy goals and QA’s scores.
Seasonal Live Chat Representative
Farmgirl Flowers - Remote
April 2021 to May 2021
• (Mother's Day Seasonal)
• Answer multiple concurrent inbound chat requests from customers.
• Assist customers with technical support, product suggestions, payment, and order support.
• Input data and document all interactions.
• Respond to customer email tickets on Zendesk.
Customer Service Representative
Advanced Call Center Technologies, LLC - Douglas, AZ 2019 to 2020
• Specialized in the Customer Loyalty Group (CLG) and Retention for AT&T and Directv.
• Take inbound calls from customers and assist them with their bill or making changes to their account services: (TV, Internet, Landline, Cellphone), including upgrades, downgrades, disconnects, and move orders.
• Assist customers with any other questions or concerns. Live Chat Sales Representative
Afni - Tucson, AZ
2018 to 2019
• Specialized in the Online Chat Sales Department for Cox Communications.
• Assist 3 customers simultaneously via the official online website chat-based system that were looking to add new services (TV, Landline, Internet, and Home Security) to a new location.
• Sell customized Bundles by making discovery questions to provide customers with the best option.
• Set appointments for service installations.
• Assist customers with any other questions or concerns. Customer Service Representative
Agero - Tucson, AZ
2018 to 2018
• Specialized in the State Farm Road Side Assistance Department.
• Take inbound calls from State Farm customers experiencing car troubles such as a dead battery, a flat tire, or anything that required towing services.
• Gather details from the customer's situations to provide them with a solution.
• Contact partnered service providers to provide them with all of the details regarding the customer's situation.
• Dispatch service providers to customer’s location for assistance by providing jump starts, tire changes, and towing services.
Dish Washer
Casa Del Rio - Tucson, AZ
2017 to 2018
• Follow proper dishwashing machine procedures.
• Restock kitchen area with clean/washed silverware, cups, and plates.
• Undertake other responsibilities as directed.
Head Cook
Pizza Hut - Tucson, AZ
2016 to 2016
• Ensure that all orders go out accordingly and that all food is prepared for servers and delivery drivers.
• Guide assistant cook(s).
• Responsible for maintaining a clean work environment. Production Cook
Pizza Hut - Douglas, AZ
2014 to 2014
• Ensure that all orders go out accordingly and that all food is prepared for servers and delivery drivers.
• Responsible for maintaining a clean work environment. Server
Chatitas Mexican Restaurant - Douglas, AZ
2013 to 2013
• Take orders from customers.
• Provide customers with their order.
• Check in on customers every once in a while to make sure they have everything they need.
• Maintain a clean area.
Education
Business Administration
Pima Community College
2014 to 2016
Diploma
Douglas High School - Douglas, AZ
2010 to 2014
Skills
• Bilingual (10+ years)
• Call Center (5 years)
• Customer Service (7 years)
• Microsoft Office (10+ years)
• Sales Experience (3 years)
• Presentation Skills
• Restaurant Experience
• English (10+ years)
• Spanish (10+ years)
• Time Management
• Troubleshooting
• Windows (10+ years)
• Live Chat (2 years)
• Zendesk (2 years)
• Problem-solving
• Team Work
Contact this candidate