Oscar Rivera

Customer Support/Sales Specialist (Live Chat/Email)

Tucson, AZ 85715

adqy47@r.postjobfree.com

+1-520-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Email Specialist

Golden Customer Care - Remote

July 2021 to Present

• Handle high volumes of customer requests via email.

• Research and resolve problems concerning charges and payments.

• Correct/update customer account information as requested.

• Assist customers with their order(s).

• Document accounts with actions taken per customer requests.

• Meet occupancy goals and QA’s scores.

Seasonal Live Chat Representative

Farmgirl Flowers - Remote

April 2021 to May 2021

• (Mother's Day Seasonal)

• Answer multiple concurrent inbound chat requests from customers.

• Assist customers with technical support, product suggestions, payment, and order support.

• Input data and document all interactions.

• Respond to customer email tickets on Zendesk.

Customer Service Representative

Advanced Call Center Technologies, LLC - Douglas, AZ 2019 to 2020

• Specialized in the Customer Loyalty Group (CLG) and Retention for AT&T and Directv.

• Take inbound calls from customers and assist them with their bill or making changes to their account services: (TV, Internet, Landline, Cellphone), including upgrades, downgrades, disconnects, and move orders.

• Assist customers with any other questions or concerns. Live Chat Sales Representative

Afni - Tucson, AZ

2018 to 2019

• Specialized in the Online Chat Sales Department for Cox Communications.

• Assist 3 customers simultaneously via the official online website chat-based system that were looking to add new services (TV, Landline, Internet, and Home Security) to a new location.

• Sell customized Bundles by making discovery questions to provide customers with the best option.

• Set appointments for service installations.

• Assist customers with any other questions or concerns. Customer Service Representative

Agero - Tucson, AZ

2018 to 2018

• Specialized in the State Farm Road Side Assistance Department.

• Take inbound calls from State Farm customers experiencing car troubles such as a dead battery, a flat tire, or anything that required towing services.

• Gather details from the customer's situations to provide them with a solution.

• Contact partnered service providers to provide them with all of the details regarding the customer's situation.

• Dispatch service providers to customer’s location for assistance by providing jump starts, tire changes, and towing services.

Dish Washer

Casa Del Rio - Tucson, AZ

2017 to 2018

• Follow proper dishwashing machine procedures.

• Restock kitchen area with clean/washed silverware, cups, and plates.

• Undertake other responsibilities as directed.

Head Cook

Pizza Hut - Tucson, AZ

2016 to 2016

• Ensure that all orders go out accordingly and that all food is prepared for servers and delivery drivers.

• Guide assistant cook(s).

• Responsible for maintaining a clean work environment. Production Cook

Pizza Hut - Douglas, AZ

2014 to 2014

• Ensure that all orders go out accordingly and that all food is prepared for servers and delivery drivers.

• Responsible for maintaining a clean work environment. Server

Chatitas Mexican Restaurant - Douglas, AZ

2013 to 2013

• Take orders from customers.

• Provide customers with their order.

• Check in on customers every once in a while to make sure they have everything they need.

• Maintain a clean area.

Education

Business Administration

Pima Community College

2014 to 2016

Diploma

Douglas High School - Douglas, AZ

2010 to 2014

Skills

• Bilingual (10+ years)

• Call Center (5 years)

• Customer Service (7 years)

• Microsoft Office (10+ years)

• Sales Experience (3 years)

• Presentation Skills

• Restaurant Experience

• English (10+ years)

• Spanish (10+ years)

• Time Management

• Troubleshooting

• Windows (10+ years)

• Live Chat (2 years)

• Zendesk (2 years)

• Problem-solving

• Team Work

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