Entry Specialist Data

LAWANDA WHITE

*** ******* ***** *********, ** ***73 803-***-**** ************@*****.***

PROFESSIONAL PROFILE

Customer service focused professional able to assess, help plan, and advocate for options and services. Communicate effectively to meet individual needs and coordinate available resources. Capable of providing support to organizations that offer services for vulnerable populations. Possess strong leadership skills with an ability to build trust and loyalty within the team dynamic.

Effective problem solver, able to assess needs and identify solutions.

Adept at managing time, coordinating details, and balancing competing demands.

Maintain accurate data to ensure details are not overlooked.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Video Conferencing Software (Zoom and Skype).

Microsoft Office Applications (Word, Excel, and Outlook).

Typing Speed: 55 WPM.

CORE QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Wellness

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Self-Care

Interpersonal Professional Communications Allied Healthcare

Health and Human Services Anatomy & Physiology Pathophysiology

Community Resources Public and Community Health Systems Program Planning Interview Techniques

Delivery of Services Program Management Social Programs Family Dynamics Diversity Cultural Diversity

Human Behavior Social Welfare Values and Ethics Medical Terminology HIPAA Compliance

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2022

WORK EXPERIENCE

DHL Global Forwarding – West Columbia, SC 05/2010 – 10/2021

Data Entry Specialist

Trained new team members, exhibited leadership, and led by example.

Compiled files for merchandise to go through customs accordingly.

Served as liaison between customer and customs and ensured arrival dates and no discrepancies.

Worked in environment where accuracy and accountability were essential.

Wachovia Bank – West Columbia, SC 09/2007 – 05/2010

Customer Service Representative

Assisted customers with financial concerns and NSF fees on accounts and processed refunds appropriately.

Answered inbound phones, trained new team members, and completed data entry.

Ran team building meetings and managed large amounts of sensitive and confidential information.

Blue Cross Shield – West Columbia, SC 09/2006 – 09/2007

Data Entry Specialist

Administered training to new employees.

Assisted customers with updating files and fielded patient questions about insurance.

Answered inbound phones, found solutions, and exhibited a high level of customer service.

Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner.

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