Personal Assistant Switchboard Operator
Resume:
Ms. EMILIA NANEO JONAS
Erf ***, Xamigaub Street Tel: +264-**-*******
Cimbebasia Cell: +264-*********
P.O. Box 9726 Email1:******.*****@***.***.**
MARUA MALL, WINDHOEK Email *************@*****.***
Nationality : Namibian
Marital Status : Single
Sex : Female
Identity number : 821********
Criminal Record : None
Driver licence : Code B
ACADEMIC QUALIFICATIONS
Bachelor Honours Degree in Business Administration - International University of Management (IUM)
Bachelor Honours Degree in Finance Management final year- International University of Management (IUM)
Grade 12 - Iipumbu Senior Secondary School
FURTHER TRAINING
Customer Care Management
Secretarial Training
Computer Training
SKILLS
Comprehensive Typing and Computer Skills (Microsoft Office and ITAS System)
General Office Administration
Effective Verbal and Written Communication Skills
Proactive and Innovative approach to Work and Problem Solving
Communication skills
Tax Knowledge
Work well under Pressure
Customer Care Service Focus
Interpersonal Sensitivity
Effective Team Player
Attention to detail
Outstanding Planning and Organizational Skills
Assertiveness and Confidentiality
WORK EXPERIENCE
Administrative Officer/Personal Assistant, June 2021
Ministry of Finance (Large Taxpayers Office- NamRA) – Windhoek
Senior Manager’s Office
Responsibilities:
Key Performance Areas
Critical Tasks
1.Administration
Manage and maintain the diary of Senior Manager time-effectively and priorities activities.
Arrange appointments for the Senior Manager and other managers internally and externally.
Schedule and arrange for divisional meetings, venues and refreshments.
Follow up on actions arising from minutes of meetings.
Prepare and distribute agenda and relevant documentation before meetings.
Record, type and distribute approved minutes of meetings to relevant stakeholders.
Maintain weekly/monthly filling system and secure back-ups.
2.Logistics and Equipment
Ensure adequate and timely provision of stationary and other office equipment in collaboration with the Procurement Unit.
Coordinate the identification of the IT needs in the office of the Senior Manager and the Large Taxpayers Unit.
Observe Health and Safety standards by ensuring that all office equipment is in good working condition.
Ensure a neat and clean office space accordingly.
3.Correspondence and communication
Register and record all incoming and outgoing correspondence.
Screen documents addressed to the Senior Manager and other managers.
Draft letters, presentations and reports for the Senior Manager.
Behave in a professional and friendly manner at all times towards stakeholders and taxpayers.
Maintain good working relationship with team members, other divisions/offices and taxpayers
Assistant Tax Officer, 2012 to March 2015
Assistant to Deputy Director- Oshakati regional office-IRD
01 April transferred to Large Taxpayer’s Office : Assistant to Deputy Director till NamRA appoint the Senior Manager in June 2021.
Responsibilities
Key Performance Areas
Critical Tasks
1.Taxpayer services and Recoveries
Registration of new taxpayers
Educate taxpayers on the use of ITAS portal
Assist taxpayers with all queries telephonically, email and face-to-face
Receive and capture returns of all tax types
Maintain manual and portal modifications request from taxpayers.
Give feedback both to taxpayers and staff members in general.
Follow up from staff members on quires concerning taxpayer’s matters.
Assist and educate taxpayers on uploading Employee tax Excel sheet.
Update banking details and attend to de-registration requests and data cleansing.
Assist with the re-allocation of journals.
Receive incoming calls and direct it to the right destination.
Performing of any other official duties assigned by supervisor
2.Audits
Record and make all the submission report of refunds above 5 million and submit it to Treasury department for payment.
Follow up and collect the proof of refunds report from treasury.
Direct queries from taxpayers regarding audit to the right auditors
Switchboard Operator, 10/2010 to 01/2012
Ministry of Finance (Administration Services)
Operating the whole Ministry Switchboard by: Answering calls, greeting callers, providing information, transferring calls.
Reporting all the technical faults occurs at switchboard to the supervisor and directly to Telecom
EDUCATIONAL EXPERIENCE
Bachelor of Business Administration Honours: International University of Management
Bachelor in Finance Management Honours: International University of Management (Final year)
ACCOMPLISHMENTS
Voluntarily assisted the Executive Director of Legal with secretarial duties
Educate and assist the taxpayers with the Employee Tax excel sheet
Team leader of ETX project at LTU/ NamRA
Customer care management training
Secretarial Training
REFERENCES
1.Ms. Anita Beukes
Deputy Director (Ministry of Finance – Procurement Department)
2.Ms. Lahya Kandjengo
HR Officer - Ministry of Finance
3.Mrs. Amalia Mwangala
Switchboard Operator - Ministry of Finance
4.Mrs. Magdalena Indongo
Control Taxation Officer – Ministry of Finance
5.Mr. Joseph Nanghonga
Senior Manager
Large Taxpayers Unit
T: 061-***-****
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