PROFILE SUMMARY

Senior Nursing professional with overall 20 years of nursing, quality management, healthcare management and teaching experience aspiring for new roles in area Healthcare Management areas.

Comprehensive knowledge of direct patient care, nursing procedures, healthcare quality management, healthcare administration policies, and caseload management. Reputation as a self- directed professional with superior problem solving, communication, and management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the Quality of Patient Care.

B.Sc Nurse with MBA in Hospital Management • Quality Control Management Certified • Qatar and UAE Experience • Fluent in English • Arabic Knowledge • Experienced in Primary Care, Medical ICU, Post Cardiac Surgery Ward, Cardiac ICU and Neuro Surgery Ward • ILS trained and certified • Quality Improvement projects and Research Coordination • ICID Certified • Sick-Kids Certified • EDAMS Certified • Familiar with common computer applications • QCHP Licensed • Cerner Super User (Electronic Medical Records) • Qatar Driving License.

EXPERIENCE

Charge Nurse Public Health Care Corporation (PHCC), MOPH. MAY 2016 – OCT 2021

• Served as the reporting manager for 80+ nursing staff in the Al Thumama Health Center.

• Work as the deputy of Head Nurse, lead the shift and assume responsibility for the Nursing office.

• Excellent written and oral communication skills with ability to communicate effectively with colleagues at all levels of the organization.

• Liaising with equipment vendors and contractors regarding new systems and warranty / support issues.

• Keeping records of Health Centre activities in patient’s health status, and follow-up on any major health conditions.

• Preparing and presenting slides and reports to management and peers.

• Perform and reporting status of various health care projects like smart clinics, pre-marital clinic, NCDs.

• Attending customer complaints and problem solving related to various issues in the clinic. RESMI CICY TOM

B.SC NURSING

MBA (HOSP. MANAGEMENT)

DIPLOMA IN QUALITY CONTROL MANAGEMENT

QCHP MEDICAL LICENSE NO. 3821

+974-********

adqy13@r.postjobfree.com

www.linkedin.com/in/resmitom

Resume – Resmi Cicy Tom Page 2 of 5

• Oversee the introduction of any new PHCC nursing initiatives and Quality Improvement projects to ensure these are consistently complied.

• Working with vendors / contractors during the implementation of variety of projects for the successful completion.

• Participating various meeting related to functional / technical evaluating of various equipment and systems during the tender phase.

• Develop and maintain client relations.

• Develop and report daily issues, inspections, and significant events to the Head Nurse/ Health Center Manager as appropriate.

• Follow patient safety-related policies, procedures, and protocols.

• Communicates with CIS teams on various issues.

• Excellent organizational skills and attention to detail.

• Excellent time management skills including the ability to multitask and prioritize in a fast- paced environment

• Identify patients eligible for research Projects and recommend patients into clinical trials / studies.

• Promote research amongst clinicians, service users and carers.

• Responsible for the management, co-ordination, and facilitation of concurrent research studies.

• Taking to clinic/Patient based tasks, including document generation and control project tracking and logistics, data collection.

• Monitoring and reporting of equipment failures to internal customers and external companies.

• Perform clinical checks to evaluate patient’s care quality and promptness of intervention by the team.

• Communicate with the team and as appropriate on an individual basis, clearly and in a timely manner, any necessary changes in schedules or shift patterns.

• Participate fully in the orientation of new nursing personnel and provide guidance on PHCC’s equipment and facilities.

• Communicate with PHCC’s multidisciplinary team to review treatment plans, complete medical orders, and agreed on schedules.

• Review written reports concerning changes in patient’s conditions and consult with the patient’s physician on further actions.

• Complete accident/incident forms (OVA) involving nursing staff or patients and submit urgently to the Head Nurse for further action.

• Assist the Head Nurse with file assessments and administrative activities related to nursing.

• Ensure high standards of confidentiality to safeguard any sensitive information. Staff Nurse PHC Corporation, MOPH.

DEC 2010 – MAY 2016

• Performed all duties of registered nurse, including administering therapy,

• maintaining patient treatment records, and consulting with physicians.

• Served as Clinic In charge - Well Baby Clinic.

• Handling additional responsibility of Clinical Nurse Educator.

• Preceptorship for new staff nurses during probation, evaluating knowledge & skills and reporting to higher management.

Resume – Resmi Cicy Tom Page 3 of 5

• Diabetic education for patients in NCD clinic, In-service education for trainers.

• Performed infection control related duties, recommend for improvements and making action plan for remedial measures.

• Identified and reported problem areas in Well Baby clinic and streamlined new

• procedure to improve the quality of services and procedures in Well Baby clinic.

• Developed nursing protocols, flow sheets, and assessment

• tools that assisted staff in improving productivity and expediting patient care procedures.

• Coordinating with different departments regarding patient care and case management files.

• Deal with different medical emergencies.

• Exercise Immediate Life Support ILS tasks

• Referral and transfer of patients requiring hospitalization or advance care.

• Lead, motivate and mentor new staffs

Staff Nurse Dubai Hospital, Department of Health.. AUG 2008 – SEP 2009

• Performed as Team Leader in ICU and Preceptorship for new joiners.

• Handled the role of Hand Hygiene Instructor and Infection Control Link Nurse.

• Acting as a role model and visible advocate for IPC

• Enabling individuals and their teams to learn and develop their infection prevention practice.

• Communicating and networking around infection prevention practice.

• Supporting individuals and teams in local audit/surveillance.

• Preceptorship for new joiners.

Staff Nurse Al Mafraq Hospital.

OCT 2006 – APR 2008

Worked as a staff nurse in Neuro Surgery and Post Cardiac Surgery departments. Main responsibilities included care of patients with head injuries, road traffic accidents, post concussions, VP shunt, pre and post care of craniotomy, laminectomy, carpel tunnel syndrome, recording and documentation of various procedures. Staff Nurse Different Hospitals in India

2001 – 2004

» Idukki District Co-operative Hospital.

Main Responsibilities included: Care of patients with COPD, Renal failure, Pleural Effusion, Respiratory Arrest, CVA, Diabetes, Hypertension, Pneumonia, Application and performance of all related critical care procedures and skills. Knowledge of varies pharmaceutical agents and their use within the ICU, utilization and application of varied patient monitoring systems including invasive lines.

» Samaritan Hospital, Ernakulam.

Main Responsibilities: Giving care to critically ill patients-management of acute MI with streptokinase Unstable Angina, Pulmonary Oedema, Arrhythmias, Heart Failures, Cardiac Myopathy, Sick sinus syndrome, Heart Block, Digitalis toxicity. Management of patient with permanent pacemaker. Management of tracheostomy patient and patient with chest tubes. Caring Resume – Resmi Cicy Tom Page 4 of 5

of invasive lines (Swan Ganz, Arterial line, Central line and Chest) Management of patient with ventilator. Orientation and on job training for new staff. Liaison with cardiologist and other staff members.

» Dr. M.G.R Medical University.

Two years’ full time B.Sc. Nursing (Post Basic) for trained nurses. EDUCATION

MBA (Hospital Management) Alagappa University, Tamil Nadu, India 2011

B.Sc Nursing (Post Basic) Dr. M.G.R Medical University, Chennai 2003

General Nursing & Midwifery Kerala Nurses and Midwife Council 1998

Pre Degree Mahatma Gandhi University

1995

TRAININGS AND CERTIFICATIONS

Conflict Management and Teamwork certification training. March 2018

BLS certification.

APR 2017

Clinical Nurse Leadership and Management Training. APR 2016

Cerner Trained (Electronic Medical Records).

MAR 2015

Infection Control/Infectious Decease (ICID) Trained and Certified DEC 2014 International Lifesaving Federation (ILS) Certified NOV 2014 Essential Disaster Administration and Management Support (EDAMS ) Certified

NOV 2013

Sick-Kids Trained

NOV 2014

Middle East Forum on Quality and Safety in Healthcare by Institute of Healthcare Improvement (IHI)

APR 2014

Quality Champion Training March MAR 2012

Vision Screening Training Program 2011

Dubai International Critical Care Conference 2009 APR 2009 3rd Abu Dhabi Annual International Surgical Conference MAR 2007 Resume – Resmi Cicy Tom Page 5 of 5

Hospital Quality Improvement Workshop – Introduction to Quality and JCIA standards

OCT 2006

SKILLS AND EXPERTISE

• QCM (Quality Control Management)

Certified.

• Holder of QCHP Medical License No. 3821

• MBA in Hospital Management • List one of your strengths

• Fluent in English • Arabic Knowledge

• Experienced in Primary Care, Medical ICU,

Post Cardiac Surgery Ward, Cardiac ICU and

Neurosurgery Ward

• ILS trained and certified from Hamad

Medical Corporation

• Quality Improvement projects and Research

Coordination

• ICID Certified (Infection Control and

Infectious Diseases) Sick-Kids Certified

• EDAMS (Essential Disaster Administration

and Management Support) Certified

• Familiar with common computer

applications

• Qatar Medical License holder. Cerner Super

User (Electronic Medical Records).

• Qatar Driving License

PERSONAL DETAILS

Date of Birth : 16-02-1978

Nationality : Indian

Visa Status : RP Holder (Husband Sponsorship]

Contact this candidate