Customer Service Data Entry
Resume:
Jennifer Helmbright
Accomplished administrative & office assistant, whimsical people person & sterling social skills with years of experience in fast-paced work environments. Red Lion, PA 17356
*************@*****.***
Where to begin.. well, I'm a 45 yrs young, mother to three amazingly intelligent & beautifully unique children, who've enriched my life with meaning & purpose everyday since their very existence.. I'm looking towards finding an inspiring career offering amazing new learning opportunities as an individual & an employee in further attainment in development, growth & more advanced skills as a person within & throughout the company.. personally, the experiences I've learned throughout my 26 yrs have taught & allowed me to gain many incredible hard & soft skills, which are quite beneficial to any company..
All of my past work experiences & knowledge were across various fields in roles as Administrative Assistant, Customer Service Representative & Support, Data Entry & Collection, Knowledge Management, Loan Processing & Business Management (owner/ operator specialized in clean'n law offices)
Authorized to work in the US for any employer
Work Experience
Stay at Home Mom
Parenting • In My Home - Red Lion, PA
December 2017 to Present
For the past 4.5 yrs, Ive been a stay @ home mother, enjoying the benefits of experiencing & participating in the development & growth of my youngest child from birth to the beginning of pre-schooling years. Owner Operator
Self Employed • Clean Queen - Baltimore, MD
September 2009 to May 2017
Specialized in cleaning of Law Offices..
Building & designing of specialized cleaning services & management of all operations pertaining to it; solely responsible for the cleaning & upkeep of all law offices; bidding on contracts, customer service; data entry, data collection & management thru updating of all clients information; finance & management thru accounting/ bookkeeping
Administrative Research Assistant
Knowledge Mgmt • Annie E. Casey Foundation - Baltimore, MD June 2006 to August 2009
Administrative duties, answering telephones, data entry (alpha & numeric), data collection, data processing in excel spreadsheets; researched & consulted with library collections found in universities
& colleges specializing in highly reviewed & knowledge-based publications, journals, articles & papers providing the latest discoveries & scientific data into foster care & advocacy for all senior foundation members, submitting payments for bills made by members within fountain in the knowledge management dept.; distribution of all incoming, outgoing & interoffice mail throughout the foundation; etc.
Bartender/ Waitress
Customer Specialists • GGC, LLC - Baltimore, MD
September 2002 to July 2004
Greeted & treated all patrons of the restaurant & lounge with the upmost respect; took & placed orders for guests; the handling of all patrons cash & credit card info to include any monies belonging to the business owner(s); quickly & efficiently serving all restaurant orders in a timely fashion; along with any drinking or alcoholic beverages as requested; bussed the bar & tables; cleaning up & sanitizing thoroughly cleaning floors & tables @ end of every shift; etc.
Loan Officer
Tuition Finance • Sylvan Learning Center Corporate - Baltimore, MD March 1997 to September 2001
Normal administrative duties, in addition, to being the sole loan officer & confidant to all corporate/ franchised owned learning centers providing onsite tutoring services to school-aged children’s parents throughout all 48 continental united states, including the 2 islands of Alaska & Hawaii; collecting & updating parents personal information pertaining to loan eligibility; creating & disbursement of check payments per loan agreement to
Sylvan learning centers 2x a week, 8x a month, 96x a year, per each individual student’s needs; if additional funding is required, a reassessment will be performed to determine the parents debt to ratio
& or further eligibility; assisting accounting with general ledger (as needed); being extended offers & incentives regularly by my dept "Tuition Finance" & "Sylvan Corporate Headquarters" themselves to increase my department's prior months revenue by double, if not, by triple every month; in doing so, I was heavily rewarded personally with whatever I want'd professionally. Additional information..
(Therefore, every month I made Headquarters & the Finance Dept allow myself & the other 5 amazingly beautiful, intelligent & hardest working ladies I've had the pleasure of knowing, growing & learning how to be in sync with each other daily.. that's when I told them "what's mine is yours & I know it would be the same vice versa with me", so the ladies & I said, there's no I in team & chose the last Friday of every month to now be a a workday & an all-expenses-paid lunch w/ tip included @ the restaurant of our choosing on those afternoons.. Oh how much I loved & still miss to this very day, every last one of those 5 amazingly phenomenal ladies right here, right now & I'll never forget not 1 of them for a long as I'm alive breathing the air on this earth.)
Customer Service Representative Administering Life Insurance AEGON, USA (subsidiary of) • Monumental Life Insurance Company - Baltimore, MD October 1995 to February 1997
Provided excellent customer service to all clients re: whole, term & accidental life insurance policies; collected, maintained & updated all customers information every time I spoke to any policy holder; held extensive knowledge pertaining to all whole life, term life & accidental life insurance policies available to customers by their banks, businesses & companies & privately themselves; assisted in the claims for death benefits of all the aforementioned policies; & made calls to policy holders when they’ve missed payments; average administrative duties to; etc.
Education
High school diploma
Kenwood High School - Baltimore County, MD
September 1990 to June 1994
Skills
• Strong Communication
• Excellent Customer Service
• Administrative Assistant (moderate to senior experience)
• Soft Professional Telephone etiquette
• Loan Processing
• Data Collection & Management
• Bookkeeping (w/ light to moderate experience)
• Microsoft 365 Software (Access, Excel, Forms, OneNote, Outlook, Word, OneDrive, Project, Publisher, Visio, Skype, etc.
• Knowledge Management
• Accounts Receivable
• Management
• Data Entry (Alpha/ Numeric)
• Problem management
• Leadership
• Collaboration
• Critical Thinking
• Organization
• Teamwork/ Player
• Social listening & skills
• Administrating & business operations
• Accounting (light to moderate experience)
• Project Management
• Change Management
• Business Management
• Adaptability
• Communication skills
• Customer service
Links
http://twitter.com/@buggagarcia10
https://www.facebook.com/jennifer.helmbright.9
https://www.linkedin.com/in/jennifer-helmbright-533512216
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