Customer Service Officer

Hussein Amhaz

Reservation & Customer Service Officer

Contact

Location: Lebanon – Beirut

DOB: May/25/1998

Phone: 009**-********

****************@*****.***

Linkedin.com/in/Hussein-Amhaz

Summary

Bilingual Reservation & Customer Service Officer in Travel & Tourism, Hospitality and Information Technology & Services industry. With 6 years of experience in IATA agency, Hotel wholesaler company, online travel platform, XML interface and Websites field, I can guarantee Customer satisfaction for B2C, B2B and VIP clients in both English and Arabic Language.

Education

Holding License degree in Accounting

and Auditing

Systems & Programs

Microsoft Office

Web Booking engines

CRM/KPI systems and tools

GDS Systems

(Galileo, Sabre, Amadeus)

Online Gateway Systems

( Payfort, Mastercard,

PayDollar,Cybersource )

Accounting Systems

(Peachtree,Dolphin,silcon )

Experience

OCT 2021 Till Now

Reservations Executive • www.VibesTourism.com

* Developed and negotiated prices and contracts, and acted as liaison between suppliers and agencies

* Book room requests for customers, which led to an additional 20 percent gain in profits with a proven capacity to upsell.

* Answer phone calls and email requests for reservations, special requests for rooms, and other customer service inquiries.

* Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction

* Coordinated with local hotels to creates a network for assisting with overflow issues and other problems requiring resettling clients

May 2021 – Oct 2021

Reservation & Business Development • BetterFly Travel Consultancy

* Managing existing client relationships, understanding their requirements, ensuring their needs are met.

* Establishing and maintaining long-term, profitable partnerships with key stakeholders.

* Travel scheduling, travel consulting, and creating service contracts for group travel

May 2018 – Feb 2021

Support Help Desk • Pmigc Group:

1- Account Manager – Agent.iati.com.lb / B2B

* Responsible for over 500 account of travel agencies in MENA / GCC Area and around the world

* Responsible of IATA BSP ticketing and dispute of AMD’s

* Update customer account status and profile based on an assessment of predefined factors

2- Chief Customer Service Officer – www.TicketsAndHotels.com /B2C

*Handled 100 daily inbound calls while providing superior customer service to customers as it pertains to account, billing and technical support.

* Responsible of the online gateway payment system with over 200 transaction daily .

* Ensured the delivery of excellent customer service when assisting clients in a professional and efficient manner.

Aug 2016 – May 2018

Travel Agent • High Sky Tours

* Aid clients with reservations, transfers, booking changes,and cancellation

* Administered support, maintain the files, accounting ticketing and data entry

* responsible for collecting and recording deposits and final payments. Skills

* Remarkable customer service experience in travel and hotel booking

* A people’s person who can easily interact with clients, agencies, companies .

* Possess an excellent telephone manner

* Cable of working in nights, weekends, holidays and varying schedules

* Ability to work under stressful situations and tight time constrain

* Handling multiple tasks under pressure

* Proficient with Reservation System, Outlook, MS office and internet In-Depth knowledge of booking and procedures and policies sound knowledge and understanding if tariffs and pricing

*Familiarity with travel contracts and routing

*Ability to explain about travel packages and benefits

*Skilled in providing assistance to travelers

* Excellent professional standards

Contact this candidate