Customer Service Administrative Assistant

Phone: 320-***-****

************@*****.***

Megan J Pigg

EXPERIENCE

Clow Stamping, Merrifield, MN – Customer Support

August 2021 - Present

Answer all incoming E-mails. Provide packing slips and tracking

To customers upon request. Enter customer orders. Answer phone calls.

Mid-Am Metal Forming, Williston, SC — Administrative Assistant/ HR

Assistant

August 2020 – August 2021

Manage customer files, Invoice, Call & Schedule interviews, Keep track

of schedule, calculate daily profits, Schedule appointments, Fax, Scan,

Copy, create files, assign project numbers, Ship finished jobs, Create

BOL’s, answer incoming calls, Receive in Inventory, Clean office area,

Monitor office inventory, Quote follow ups, Onboard new hires, Perform

in house drug test, Yearly file audit and Assist employees.

Assist with interviewing potential employees.

Aarons Sales & Lease, Aiken, SC — Sales Manager

December 2014 - August 2020

Support customer’s ownership goals, manage the overall sales functions of

the store by setting and achieving daily, weekly and monthly sales goals,

which include both inside & outside sales, Generate new business by

implementing community marketing strategies, Review and close contracts,

which includes confirming customer identification, collecting money and

obtain customer signatures on agreements, Assist General Manager with

operational functions that include taking inventory regularly, performing

routine service calls, stock balancing and product exchanges, Assist General

Manager with product ordering, including planning for future sales and

events; including driving sales goals with Customer Service Representatives,

delivery drivers and leading the sales department, Manage customer service

calls and work with service vendors to ensure a top-notch customer

experience, Nightly bank deposits, answer incoming calls, assist with

collections call and quality assurance check all merchandise, Assist with

interviews & onboarding.

EDUCATION

Western Governors, Remote — Bachelor Administration, HR

Management

January 2021 - June 2023

Aiken Technical, Aiken, SC — Associate Business Management

January 2015 - April 2020

SKILLS

Microsoft Office 2 yr.

Excel 4 Yr.

Word 8 Yr.

Customer Service 8 Yr.

Management 3 Yr.

Data Entry 2 Yr.

Scheduling 1 Yr.

QuickBooks Less than 1 Yr.

Clerical 3 Yr.

Interviewing 3 Yr.

PowerPoint 2 Yr.

Attention to detail

Highly Organized

AWARDS

Top Sales Oct 2017

Promoted from customer service

to management 2017

Honor Roll

National Honor Society

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