Customer Service Office Assistant

Professional Summary

Skills

Work History

Jђюћ Wюљјђџ

*** ******** ******, *******, ** 36426 • 251-***-**** • *******@*****.*** Organized Administrative Clerk with over 15 years of experience in keeping detailed records, customer service skills, and promoting excellence in all interactions. Account management

Administrative support

Report preparation

Computer proficient

MS Office proficiency

Record-keeper strengths

Money handling abilities

Professional telephone demeanor

Multi-line phone talent

Good listening skills

Training development aptitude

Staff education and training

POS systems expert

Quick learner

Senior Customer Service Professional, 12/2017 to 04/2019 H & R Block – Brewton, AL

Built long-term, loyal customer relations by providing top-notch service, detailed order, account and service information. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Handled diverse range of customer service, operational and administrative requirements daily. Developed, updated and organized databases to handle customers and data. Investigated and resolved accounting service and delivery concerns. Educated customers about billing, payment processing and policies and procedures. Answered calls, emails and faxes per day. Addressed customer inquiries, solved problems and provided new product information. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Substitute Paraprofessional, 08/2017 to 12/2017

Brewton City Board Of Education – Brewton, Alabama Performed duties of teacher and receptionist during leave of absence and performed administrative and instructional responsibilities. Planned, implemented, monitored and assessed classroom instructional program and clerical duties in the office.

Education

Agent II, 02/1999 to 08/2017

Alabama Cooperative Extension System – Brewton, AL Analyzed documents for data, distribution and filing. Answered calls, emails and faxes per day. Addressed client's inquiries, handled telephone request, solved problems and provided information. Verified data integrity and accuracy. Copied, logged and scanned supporting documentation and placed all information in client files. Educated clients in group settings, responded to inquiries and handled telephone requests. Performed assessment and analysis for data entry. Entered details such as account information, preassessment, demographics and pertinent information into data system. Performed various clerical duties as office assistant. Case Management Specialist, 01/1998 to 01/1999

Southwest Mental Health Center – Brewton, AL

Monitored clients. Submitted client's data for review by counselors. Performed clerical duties including data entry, filing, faxing. Provided transportation assistance to and from appointments. Payroll Clerk, 05/1984 to 09/1997

Poole Truck Line, Inc – Evergreen, AL

Maintained employee confidence and protected payroll operations by keeping all information confidential. Processed payrolls and deductions weekly. Updated employee banking records when it was necessary. Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave. Verified timekeeper records and handled any discrepancies with employees. Processed new hire paperwork and documents. Operated 10-key calculators, computers, fax machines, copy machines and other office equipment. Associate in Arts: Liberal Arts And General Studies, 1984 Jefferson Davis Community College - Brewton, AL

Bachelor of Science: Social Sciences/Business/Crimina Justice, 1994 Troy University - Troy, AL

Business

Criminal Justice

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