Customer Service Transport Operator

MS. SADE M. HOWARD

**** ***** ** ********** ** **407 Home:910-***-****

E-Mail: ************@*****.***

SUMMARY OF QUALIFICATIONS

Experienced and ambitious logistician with over thirteen years of experience providing superior logistical support to all branches of the U.S. Armed Forces and DOD customers in Syria, Kuwait, Iraq and Afghanistan. Trained on supervisory level. Responsible for multiple persons on teamwork cohesion and professional development. Constructive team member and can work well on own initiative to meet deadlines. Deployed some of the most effective logistical solutions for the U.S. Military while conducting missions to meet and exceed all departments of the Army standards. Approachable and committed to delivering a high level of service and adapt at interacting with domestic and foreign personnel in combat and peacetime mission. Highly organized professional who uses a systematic approach to coordinating continuous transportation, shipment, inventory management, life-cycle analysist and

disposition of materials for Federal government clients. Active SECRET Clearance.

QUALIFICATIONS

Receipt Processing

Property Accountability

Inventory Control

Stock Control

Shipping/Receiving

Turn-In/Issuing

HAZMAT Certifier

Forklift/Pallet Jack

WAREHOUSE PROCEDURES

MICROSOFT WORD/EXCEL

40WPM-TYPING SPEED

CUSTOMER SERVICE

CERTIFIED AIRLOAD PLANNER

C-RAM

LIW

PBUSE

SARSS

SAMS-E

GCSS- ARMY

MICROSOFT OFFICE

PROFESSIONAL EXPERIENCE

LEIDOS INC. - SCOTT AFB, IL ● April 2020-Present TECHNICAL TRAINNER II

Works independently on larger, complex projects/assignments. May assist other technical staff with tasks and assignments. Addresses multifaceted technical issues/problems using internal best practice and through collaboration with colleagues. Develops solutions to technical problems that require depth of technical knowledge, responsible for planning, developing and delivering training technical programs. Duties may include analyzing training needs and developing programs to address them; evaluating third party training providers; developing lesson plans and training materials; and managing delivery of internal and externally-provided training. May also administer tests or knowledge assessments to ensure understanding of training content and application of knowledge, provide train-the-trainer programs and qualify trainers for content delivery. Accountable for cost, quality, and scheduling for all customers and personnel on technical team. Develop course content, provide training aids as required, determine criteria for evaluating effectiveness of training activities. Continuously revise content for training plans to meet evolving requirements. Ensure all branch training documentation is current. Monitor trainee task certification and report weekly. Demonstrates in depth knowledge of all military logistics systems and policies, as well as commercial logistic systems and practices.

BRTRC/WBB INC- DAHLKE AFGHANISTAN ● October 2019-April 2020

C-RAM LOGISTICIAN II

Acts as liaison for multiple organizations and military units, including but not limited to: Army deployed C-RAM units, transportation (CDT, ADACG, Rotary, Special Handling), and other C-RAM umbrella programs. Maintain a high level of experience in operating COLTS (Catalog Ordering Logistics Tracking System) including shipment documentation, receiving, asset configurations, generating data and reports, and completing work orders and requisitions and generating DA2062s, DD1149s and DA3161s for new equipment to be fielded to units overseas. Provide logistics support to LPWS and CUAS FSR’s (Field Service Representatives) to maintain system operations. Perform logistics services and warehouse management operations that include receiving, shipping, packaging for transportation, inventory, disposal, hazardous material handling, maintenance and determining serviceability of C-RAM PD equipment at Government Leased or Owned Facilities in OCONUS PD C-RAM locations in Afghanistan. Apply advanced technical knowledge to sustain logistics [maintenance, supply, transportation] problems in support of the LPWS (Land-Based Phalanx Weapon System) and CUAS (Counter Unmanned Aircraft System) operations in the C-RAM (Counter-Rocket, Artillery, Mortar) program. Determines effect of directives and orders of higher echelons on the logistic support plan and takes positive action to effect changes and minimize adverse impact. Develop and execute integrated logistics support plans which address all the principal elements of total life cycle management for assigned program. Provide management direction to ensure that separate programs are integrated, fully coordinated and effectively implemented to attain desired goals.

LOCKHEED MARTIN/AKIMA TS- RAQQAH/TABQAH, SYRIA ● April 2019-October 2019

LOGISTICS MANAGEMENT ANALYST SR

Process documentation for stock item receipts, maintain such items in a supply room or similar storage area, issue material to shop or work center personnel, keep local stock records, reorder when stocks are low or at a specified reorder point, prepare standard reports such as variances between actual and estimated costs, and perform related stock receipt, storage, control, and issue functions for expendable and non-expendable items for a local organization. determines support requirements based upon Life Cycle Costs, reliability analysis and the relative supportability of alternative concepts; applies fundamental logistics engineering concepts, practices, and procedures; performs government property administration and accounting duties requiring experience and knowledge in government property administration practices. Conduct joint inventories with the Government to facilitate issuing equipment at operational sites. Identify requirements and requisition, issue, or distribute office and administrative supplies, forms, publications, or other printed materials. Maintain an accurate accounting and reporting system for non-expendable property and perform standardized property management control processes. Facilitate sustainment of systems, maintain parts inventory, orders, shipping, tracking using Army logistics and maintenance systems. Search catalogs, records, or other data sources to obtain or correct stock numbers or to find authorized substitutes for stock items. Contact customers, supply organizations, transportation units, and others to obtain material status information, follow up on urgently required items, and/or expedite delivery of material to work sites. Receive and screen lists or other documents specifying supplies or materials needed for planned programs or work operations, and collate and assemble lists of equipment and parts needed for acquisition plans. Initiate, prepare, edit, and process requisitions to stock, commodity control, or other appropriate supply organizations. Process NME equipment into LMP upon receipt of items and supporting documentation. Conduct pack, wrap, and ship of inventory via STO/SO. Sustain stocks onsite in inventory MGNT Tool until follow-on movement

FLUOR GLOBAL GROUP- BAGRAM, AFGHANISTAN ● May 2018-Present AIR OPERATIONS SPECIALIST

Works as an Air Operations Specialist in the Rotary Pax and Cargo Sections, performing a variety of functional tasks which are necessary to achieve operational objectives, accountable for the daily production, and continuous improvement initiatives. Reviews and compiles operational data or information; prepares and distributes travel reports; maintains proprietary data as necessary for analysis, planning, and reporting purposes. Confers with manager/supervisors and site personnel to obtain data required for planning activities, such as cargo movements, status of work in progress, and problems encountered. Participates in daily movement load ups of outbound cargo as well as the download of inbound cargo from the aircrafts on ground. Provides exceptional customer service for the receiving and processing of cargo being transported to other Forward Operating Bases throughout Regional Command East. Ensures that customer processing forms have updated tracking information and incoming processing sheets are up to date and managed correctly Plans and organizes air transportation activities. Plans, schedules and processes eligible air cargo, passengers and mail. Supervises use of materials handling equipment and cargo loading and unloading operations. Possess extensive knowledge of appropriate Air Force Instructions and Army Manuals as it relates to proper air shipments. Able to multi-task. And required to perform other job related tasks and duties as mission dictates. Knowledge of TCN’s (Transportation Control Numbers) and RFID Tags for cargo tracking purposes. Uses a variety of ITV systems such as GATES, TC_AIMS etc. Also, experienced in functions such as loading and unloading aircraft; operating automated or manual materials handling and other loading equipment; or processing, scheduling, and maintaining records relating to passenger and cargo movement.

AECOM/AC-FIRST LLC- BAGRAM, AFGHANISTAN ● October 2013- December 2017 LOGISTICS MANAGEMENT SPECIALIST SUPERVISOR

Maintains the SAMS-E operations alone at various sites in Afghanistan. Experienced in creating maintenance work orders. Maintains the sites Overage Repairable Items Listing, Manage and store over 300+ shop stock and bench stock on hand parts. Responsible for sending daily, weekly, and monthly reports to higher as well as lower organizations. Properly enters personnel data for employees into the SAMS-E system. Manages filing systems for both CL IX and maintenance reports. Tracks work order statuses and CL IX parts ordered against work orders. Completes Monthly inventories as well as submitting source of supply Reconciliations for CL IX parts. Responsible for generating maintenance files through the SAMSE system. Generates monthly AMSS Reports for 15 UICs. Edits all supply transactions and post into GCSS-Army, IAW EUM. Edit and perform quality assurance and quality control check during the input of data from source documents. Assist in quality control edits by retrieving reports for the data collectors. Analyze and display data to allow decision making based on maintenance history and quality performance data. Monitors the activities of all personnel engaged in the input, receipt, and dissemination of GCSS and related reports. Use and interpret GCSS-Army reports to identify maintenance status, trend, and process deficiencies. Assist in the preparation of Maintenance Management SOP, Maintenance management inspections and inspection reports. Coordinate with supervisor to establish compatibility of procedure among various organizations or branches engaged in maintenance support activities and to ensure a close integration of operations. Coordinate with managements to train employees on the techniques and tools to identify, analyze, and lead efforts to solve problems and to provide improved customer satisfaction. Identify opportunities for process improvements. Collect monitor, display, interpret, and communicate process metrics to senior management team. Achieve quality performance and productivity goals.

UNITED STATES ARMY – KUWAIT, IRAQ ● August 2011 – April 2013

Logistics Crew Leader

Served as Team Leader and Night Shift Supervisor for 10 persons. Helped create a relaxed and friendly environment for customers representing an overall professional experience for continual successful workflow operations. Coordinates procurement information and inventory requirements with vendors and customers. Responsible for tracking inventory transportation and distribution. Accurately completes monthly 100% inventories. Successfully Turned In over $78 million of Excess Inventory Parts and Equipment for Retrograde break down. Inventoried and maintained over $72 million worth of Parts and Equipment for a 10 month period with 0 discrepancies. Serviced and specialized in outstanding customer service and successfully received a 96% overall rating for top warehouse issue section on the installation. Maintained all records transactions for issued parts throughout the Brigade totaling $143 million worth of stored equipment. Restocks and files order forms while assessing invoice details. Account for inventory surplus, damages and product returns. Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders. Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies. Responsible for the accurate accounting and Perform daily, weekly, monthly, and yearly cycle counts and inventory verifications of raw, pack, and work in process (WiP) inventory performing counts, creating standards for counting, provide training, analyzing variances to identify and resolve inventory discrepancies. Handles Cycle Counting overview, work with Operations and the Warehouse to ensure proper Cycle Counting Inventory. Validate daily production of WIP and Finished Goods in SAP. Monitor and validate the movements of inventory from the warehouse to production and production to the warehouse. Clean up discrepancies in the back locations. Ensure back locations are cleared daily and weekly. Review Bill of Materials (BOMs) and Resources in SAP for accuracy. Accountable for the QRMP (Quality Risk Management Process) standards as outlined in the plant’s QRMP accountability document, including the implementation, improvement and ongoing maintenance.

UNITED STATES ARMY – NORTH CHARLESTON, SC ● November 2009 - June 2011

Senior Supply Technician Lead

Maintained 100% reconciliation on the units Overage Repairable Items Listing. Returned over $800,000 worth of Exchange Pricing class IX parts for repair and redistribution. Received, examined, inspected, identified catalogs and processed over 45,000 repair parts. Managed over 350 lines of Authorized Stockage Listing while keeping an adequate supply of repair parts on hand. Organized file systems for daily, weekly, and monthly reports. Responsible for tracking and reporting on inventory items valued over

$1,000,000. Stored and maintained accurate inventory and physical security of parts and equipment. Ordered, tracked, and oversaw the reception of over $3.7 million worth of class IX (repair parts) class III (P) (Petroleum, oils, and lubricants), and military equipment. Monitored all data being input into SAMS-E (Standard Army Maintenance System Enhanced). Dispatched vehicles and equipment to individuals throughout the organization while also printing dispatch control logs. Created maintenance work orders. Maintained work orders for scheduled and unscheduled maintenance and control document registers by manual and automated applications in SAMS-E. Processed requests and turn-in documents at direct support level through the SSA (Supply Support Activities). Setup and configured the Very Small Aperture Satellite (VSAT). Tracks and monitored work request submitted through work center. Performed manual or automated walk-thru request with assigned supply support activity. Created, reviewed, and updated daily and weekly reports and submits corrections back to the organization. Reported defective materials or questionable conditions to supply supervisor. Reviewed system generated Army Material Status System (AMSS) reports, while ensuring that the report reflected a current reporting period. Periodically reconciled the SAMS-E Equipment Data File (EDF) to the property book, ensuring all re-portable equipment is loaded into SAMS-E. Tracked and researched requisition status for every supply class part ordered using logistic information warehouse (LIW). Performed administrative functions for the organization’s maintenance section. Submitted maintenance request and status transaction via diskette or FTP on a daily basis. Performs monthly printed reports from SAMS-1/ULLS-G and AWRDS software package, and performs file maintenance as required. Receives, process data information from Logistics Information Warehouse (LIW) generated posted DD Form 1348-1A and Non LIW generated DD From 1348-1A, i.e. One for One Weapon Swap and PM Equipment signed by Wholesale accountable Officer (WRO) into AWRDS. Works closely with Data Quality Technical Staffs, ship equipment out of active retrograde plan into a Transit Plan after receiving a signed /stamped TCMD (DD Form 1384) or signed DD Form 1348-1A for issued equipment. Determines condition of material and supplies and arranges disposal when a surplus occurs or materials become obsolete.

UNITED STATES ARMY- IRAQ, KWAIT ● July 2008 - November 2009

Logistical Specialist-(Warehouse)

Created document numbers for turn-in items (Class IX, VII) going to DRMO. Conducted 100% inventories of ASL (authorized stockage list) biannually. Conducted 10% inventories monthly. Conducted causative research on equipment not found during monthly and biannual inventories. Performed location surveys to ensure equipment is in proper location. Maintained due in files ensuring that items are in SARSS or are being shipped. Maintained customer pick-up suspense. . Maintained automated and manual accountings records post receipts and turn-ins. Processed MROs (Material Release Orders) for items being received. Took directions from supervisor on how to handle the overall inventory, accountability, procurement, and shelf life serviceability of all equipment, supplies and materials. Ability to apply knowledge of concepts and principals of planning to develop branch solutions. Processed daily, weekly, monthly, and yearly reports. Pulls stock inventory and material from main inventory for delivery; replenishing stock inventory; interacting with administrative customers to ensure issues and needs are identified and either resolved or escalated to supervisors or Inventory Management Specialists as needed. Assists in the receipt, posting, storage, delivery, disposition and management of supply in accordance with applicable Army regulations. Utilizes Fed Log and AMDE to research information for required parts requests. Updates Repair Parts Master Listing as directed. Prepares requisitions for off-line, work orders, shop stock and local purchase as required. Crosschecks Authorized Stockage List (ASL) to determine the most suitable choice of NSN to requisition an item. Interacts with a variety of departments and various customer contacts to ensure accurate and timely processing and record keeping. Ensures appropriate adjustment action and documentation is processed for shipment/receiving discrepancies and lost, damaged or destroyed action is initiated and properly submitted. Issues bench stock replenishment listings and initiates requisition action. Updates Repair Parts Master Listing. Prepares requisitions for off-line, work orders, shop stock and local purchase as required. Assists in the receipt, storage, documentation, processing and delivery of all expendable and durable supplies. Marks and prepares labels for shipping using multi-pack boxes, wooden skid and 463L pallets with netting. Operates 5 Ton truck for delivering and /or picking up loose pieces of cargo for delivery.

UNITED STATES ARMY- MOSUL, IRAQ ● January 2007 - February 2008

Production, Planning, & Control Clerk (Warehouse/Retrograde)

Experience in a broad range of logistics support operations to include supply operations, equipment readiness, property accountability and logistics planning. Resolved logistics problems by continuous communication and initiates all written correspondence to expedite parts delivery. Established part demand levels in supply. Performed duties in SSA by establishing and maintaining stock records such as inventory, material control, accounting and supply reports. Maintained and recorded cancellations and status of requisition documents. Responsible for proper handling, storage, issuance, receiving, and security of all materials in the warehouse. Strictly monitors daily document register and maintains document control files for accountability. Prepared supply requests and maintains accountability of recoverable items. Reviewed and verified quantities received against bills of lading, contracts, purchase requests, manifests and shipping documents. Unloaded, unpacked, visually inspected, and counted, segregated, palletized and stored incoming supplies and equipment. Utilized MHE equipment such as 4k, 6k and 10k forklifts to maneuver pallets of supplies around the warehouse. Documented equipment usage, operation, modifications and calibrations. Maintained automated supply systems such as PBUSE, SAMS-E and SARSS and prepares all documents for review. Performed data entry to enter information into STAMIS systems. Worked with SARSS-1 and prints SARSS reports. Handles all SARSS customer service calls from military units the warehouse supports. Maintained ASL (authorized stockage listing), hand receipts and performs retail supply inventories. Performed inventory on equipment in warehouse. Inspected equipment inventoried for damages. Maintained accountability of hand receipt items. Determined serviceability codes and turns in excess and unserviceable equipment to DRMO. Worked on mobile Redistribution Property Assessment Team as a Mobile Inventory Management Specialist in support of OIF/OND RESET mission for AMC (Army Material Command). Received, stored and shipped over 50,000 pieces of Class VII rolling and non-rolling stock equipment valuing at $25,000,000. Inventoried each piece of TPE (Theatre Provide Equipment) valued over $2,000,000. Conducted inventory and accountability for all CECOM, TACOM and AMCOM Sustainment items that were part of the RESET mission which involved the inspection and customs of small arms to be returned to their respective source of repairs. Facilitated and expedited inspections, turn-ins, and processed and shipped excessed equipment. Ensured all TPE had an MRO (material release order) prior to shipment. Burned RFID (radio frequency identification) tags for all shipments and affixed tag to equipment. Utilized RF-ITV website to track shipments to ensure arrival at final destination. Create, review and submit daily ADHOC reports via SAMS-E. Conduct monthly parts reconciliations with the SSA and causative research against inventory and requisition discrepancies. Maintain and properly file hard copy files of supply transactions, voucher numbers, causative research, adjustment documents, documents, document register, and other records related to GFE Maintenance operations.

EDUCATION & PROFESSIONAL DEVELOPMENT

Fayetteville Technical Community College A.A. in Logistics and Operations Management (2013-2015) GCSS-Army Logistics Training (2017)

Transportation Logistics Coordinator and TC AIMS II Unit Move (2009) Motor Transport Operator Course (2006)

Cornerstone Christian Academy; Townsend, GA, Academic Diploma (2006)

Professional Certifications

SARRS-1 (Standard Army Retail Supply System)

SAMS-1E (Standard Army Maintenance System Enhance), PBUSE (Property Book Unit Supply Enhance)• LIW(Logistics Information Warehouse) ICODES Air Loadplanner Course (2017), HAZMAT Certifier AMMO-62, AMMO-67, AMMO-45 (2014), Kaizen/Process

Management Training Yellow Belt Lean Six Sigma (2014) Distribution and Logistics Management Course (2014), 40HR OSHA HAZMAT Training (2014),

Achievements

Army Achievement Medal 2 - Army Commendation Medal 1 – Army Reserves Components Achievement Medal

2 - Army Good Conduct Medal 1 - Army Service Ribbon

3 – Overseas Service Ribbon

1 - Global War on Terrorism Service Medal

1 - Global War on Terrorism Expeditionary Medal 1 - National Defense Service Medal

1 – NATO Afghanistan Service Medal 1 – Afghanistan Campaign Medal

3 – Iraq Campaign Medal

References

Charles D. Berry

GS12 DA Civilian/Transportation/Mobility Department of the Army *******.*.*****@**.****.***

618-***-****

Shauna C. Stokes

GS12 DA Civilian/Integrated Logistics Chief- Matrixed to Support Product Manager Department of the Army

******.*.******@**.****.*** 318-***-****

Mr. Kenny Young Supervisor

800 Spring Creek Blvd Crestview, FL 32536 ********.*.*****.***@****.*** 504-***-****

SFC Andre Wilburn Platoon Seagrant

US Army- 249 QM CO

BLDG M-3261 Logistics St Ft Bragg, NC, 28314 ***************@*****.*** 757-***-****

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