Customer Representative Medical Billing

Althea Watson

*** ***** ******, ***. **, Brooklyn, NY 11226 718-***-****/347-***-**** **************@*****.*** Summary Experienced administrative and customer service professional with excellent interpersonal skills both written and verbal. Possessing strong problem solving, multi-tasking and follow-through abilities; who is a self motivated reliable team player with excellent computer skills. Skills Microsoft Office Suite, Word/Excel Medical Billing, ICD-9, CPT Coding-Insurance Claims Education

Texas Resident Adjuster License - All Lines Brooklyn, NY 03/2022

Preferred Home Care of New York Brooklyn, NY

Certificate of Completion in Home Health Aide 07/2017 ASA College of Advance Technology Brooklyn, NY

Associated Degree in Medical Assisting 02/2004

Employment History

Self Employed Oct. 2021- Present

Travel Home Health Aide

Accompany client to Doctors' appointment

Accompany client for a walk

Assist client with laundry

Assist client with grocery shopping

Self Help Community Services Dec. 2017- Oct. 2021

Home Health Aide

Accompany client to Doctors appointment

Accompany client for a walk

Assist client with laundry

Light housekeeping

Prepare client meals

Preferred Home Care of New York

Home Health Aide June 2017 –Nov. 2017

Accompany client to Doctors' appointment

Accompany client for a walk

Assist client with laundry

Gordon’s Daycare (Temporary) Brooklyn, NY

Child Care Jan’17 - June’17

Meet patients on arrival and document any observations of the child/children that appears important

Prepare meals

Sanitize playing/learning areas

Mop floor

Make copies and correct home work

Stop and Shop Brooklyn, NY

Cashier/Customer Service Dec’12 – Dec’16

Process all cash, cheque and card transactions

Maintain neat and orderly work station

Meet and greet customers and assist them with purchase selections

Extract and verify checks with invoices so that the checks can be processed for Clients Althea Watson

365 Ocean Avenue, Apt. 3C, Brooklyn, NY 11226 718-***-****/347-***-**** **************@*****.*** Randstad USA (Temp Agency) New York, NY

Citigroup, NA and Chase Bank (Temp) 2006 – 2010

Admin. Asst/Clerk/ Customized Lockbox Clerk (Temp)

Organize meeting schedules and maintain calendars

Type correspondences, memos and reports

Conduct general administrative duties such as answering telephones, send faxes, maintain office files, process mail/parcel packages, book travel arrangements, process travel/expense reports

Extract and verify checks with invoices so that the checks can be processed for Clients

Manage several basic lockbox accounts. Meet computer deadlines and assist other clerks in processing more detailed accounts; Sort mails to box numbers

Process payments, prepare deposits, research and reconcile accounts; sort payments and prepare work to be processed on remittance processing equipment Duane Reade Pharmacy New York, NY

Cashier 1998 – 2003

Verified shipment documentation with inventory count

Managed inventory to ensure merchandise availability

Processed all cash, check, credit card and debit transactions

Assisted customers with purchase selections and respond to phone inquiries Macy’s Department Store New York, NY

Sales Associate 1997 – 1998

Assisted customers with purchase selections and supply alternatives

Maintained neat and orderly workstation

Conducted sales promotion on the Macy’s charge card and other special services

Processed exchange and returned items

Conducted quarterly inventory to assist purchase division with future orders All Island Banana Growers Jamaica, WI

Executive Secretary/Customer Representative 1990 – 1998

Coordinated travel arrangements (air, hotel accommodations and ground transportation) with travel agency; prepared detailed itineraries and assures accuracy and timely delivery of plans/tickets to travelers

Calendar management; scheduled internal/external meetings and appointments; and coordinated conference call; Prepared memorandums and letters

Organized and maintained company filing system

Assisted with telephone coverage; screened calls; took messages and distributed in a timely and appropriate manner; Coordinated group coverage, for lunch, vacations, training and temporary assistance, Liaison for ordering and re-orders of all office supplies

Reviewed managers' expense reports, verify expense documentation and submit to accounting for payment;

Assist with overflow, special projects and day-to-day tasks such as greeting clients and providing necessary assistance

References Provided upon request

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