Customer Service Sales Associate
Resume:
Thomas Krizman
Franklin, TN 37064
*************@*****.***
SKILLS
•Completion of various courses in customer service, loss prevention
•Sig sigma/lean trained but not certified
•Budgeting and profit and loss trained
•Microsoft Works, Excel, Powerpoint
•Computer assisted design, 20/20 Kitchen Design
•Extensive human resources training
•Managed teams over 100 employees
WORK HISTORY
Quality Home Improvement — Business Owner/Remodling Contractor
March 2002 - present
Quality Home Improvements specializes in residential and commercial remodeling, and maintenance. Everything from small reidential projects to working on section eight rehabs and freelance project manager.
Lowe’s authorized sub-contractor-Doors, windows, flooring, siding, and much more
Part of a home flipper team with an average of $4 million in inventory and up to $30 million in annual sales
Multiple contracts with apartments for repairs and renovations
Exatimate trained
Huskey Truss & Building Supply
November 2018-April 2020
Millwork sales-November2018-August 2019
Responsible for a large number of customers including Goodall homes and American Homes for rent. Sell and bid all aspects of millwork needs for individuals, track builders, and large commercial customers. On track for millions in volume annually
Truss Plant Production manager August 2019-March 2020
General Manager-over wall panel and truss plant production facility that operates 24/6 and supplies to 100s of builders in the middle Tennessee area
While in charge of a team of 100-130 employees I improved overall team morale, increased efficiencies, improved staffing, cut down on broken equipment down time, developed and trained subordinate leaders and had them training others
Project Manager-New construction project manager over single and multifamily builds
Chadwell Supply, Nashville — Branch Manager
July 2013 - January 2018
General manager over 140,000 sq ft maintenance supply warehouse, 40+ employees, 20+ truck delivery fleet that serviced areas of Arkansas,Alabama, Indiana,Kentucky and Tennessee. Cross docks and remote drivers in Louisville, Memphis, and Knxville.
Over 20Million in vollume annually.
Responsibilities include: budgeting, hiring/terminations, inventory control,routing, scheduling, working with inbound and outbound freight carriers as well as coordinating with corporate departments to optimize supply and equipment needs to support the sales.
Inventory Control Award: Most accurate cycle inventory count in the company 2016 Chadwell Supply
Tsunami Sales Award: Largest percent of sales increase from previous year For Chadwell Supply in 2015. Year after year largest increases in volume and profit in company history
Home Depot, Brentwood & Knoxville TN — Management & Sales
March 1996 - 2009
Thirteen years of multi-departmental retail experience with increasing responsibility, inventory analysis, ordering and merchandise, quality control. Along with Providing training, performance evaluations, monitoring and coaching for associates - to ensure customer service standards are consistently maintained.
Other duties include: Scheduling, approving returns, and coordinating with departments to achieve customer satisfaction, monitoring cash overage and shortages, as well preventing loss prevention and developing audit plans.
Impact team member responsible for safety issues throughout the store
Kitchen and plumbing manager directly responsible for opening and closing store
Pro Sales Associate directly responsible for cultivating customers and supplying their needs through vendor and store services.
Front-End supervisor, directly responsible for opening and closing store, overseeing front-end operations including: supervision of four head cashiers - along with 20-30 other cashiers, service desk and lot personnel.
Store forklift trainer
Millwork certified
20/20 kitchen trained and certified
Top volume Pro-Sales Associate for the state of Tennessee
Customer Service Merit Award: Multiple awards for outstanding customer service received during employment at Home Depot
Sears, Roebuck & Company, Franklin TN., Knoxville,TN., Atlanta GA. — Management & Sales
1990 - 1996 Progressive growth form sales to management.While I was an assistant manager, I was accountable for design and implement of new sales programs for multiple departments including paint, hardware, and . Merchandised inventory to stimulate sales and increase traffic in departments, monitored inventory levels and stock replenishment. Responsible for hiring, training, supervising, and scheduling associates to optimize sales. Often served as Manager on Duty for the entire store. Selected as coordinator to oversee and implement remodeling project for paint, plumbing, hardware, sporting goods, and lawn and garden departments.plumbing
Pellissippi State Technical College, Knoxville, TN
1989 - 1993
Engineering major
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