**/****- **/****- *********, INDIA

FAB HOTELS

GUEST DELIGHT OFFICER

RAJESH GUDEPU

PERSONAL SUMMARY

Dynamic, detail-oriented Rooms Division professional with superb communication, interpersonal, Customer service skills. Expert in prioritizing duties with excellent multi-tasking & organizational skills. To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me to grow while fulfilling organizational goals. WORK EXPERIENCE

08/2020- CURRENT- HYDERABAD, INDIA

FRONT OFFICE EXECUTIVE

SIRI INN

Responsible to answer the telephone, attend to guests, clients, etc

Responsible for maintenance of important documents, files and records in an organized manner

Responsible for supervising and coordinating with housekeeping department and all other departments

Ensuring that all the items in the room are replenished properly and given in proper condition

Maintaining daily trackers, quality tracker record in excel sheet for team and assisting team leader to enhance service level and team performance

Making Budget of guest amenities and supplies for 30+ Hotels

Maintain a working relationship with property management companies to provide client with high level of service.

Maintaining all over city properties, escalations and SOP`s of Fab Hotels

New properties will be audited and report should be highlighted to Central Team

Conducting assignment and proper training to the hotel staff in various departments more than 30+ properties

Conducting assignment and proper training to the Hotel Staff in various departments

Date of Birth: 13/06/1988

Nationality: Indian

Gender: Male

Passport Details: K7656347

Passport Expiry: 13.02.2023

CDC : Yes

CONTACT

H.NO: 1-93/2 Machupeta Village

Mutharam Mandal, Karimnagar

Telangana-505212

adqxt7@r.postjobfree.com

+91-949*******

10/2016- 01/2018- HYDERABAD, INDIA

SR. HOUSE KEEPING SUPERVISOR

ABODE HOTEL

10/2014- 09/2015- HYDERABAD, INDIA

HOUSE KEEPING SUPERVISOR

HOTEL MANASAROVAR

05/2012- 05/2014- HYDERABAD, INDIA

HOUSE KEEPING SUPERVISOR

HOTEL DASPALLA

02/2011- 03/2012- HYDERABAD, INDIA

ROOM ATTENDANT

HOTEL TAJ KRISHNA

02/2010- 05/2010- HYDERABAD, INDIA

HOTEL TRAINEE

HOTEL FORTUNE SELECT MANOHAR

LANGUAGES

ENGLISH

HINDI

TELUGU

SKILLS & EXPERTISE

SKILLS & EXPERTISE

PEOPLE MANAGEMENT

TRAINING & DEVELOPMENT

COST CONTROL

FINANCIAL PROJECTION

TEAM BUILDING

TIME MANAGEMENT

INTERPERSONAL SKILLS

ATTENTION TO DETAILS

GLOBAL INSTITUTE OF HOTEL MANAGEMENT, HYDERABAD (2008-2011) EDUCATIONAL QUALIFICATION

BACHELORS DEGREE IN HOTEL MANAGEMENT & CATERING TECHNOLOGY TRAININGS & CERTIFICATIONS

Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google/ Social Media/ Social Network

HOBBIES & INTERESTS

Sports, Watching Movies, Listening to Music, Cooking STCW COURSES- ALL TRAINING COURSES

-Passenger Ship Familiarization

(Crowd Management, Passenger Ship Safety & Safety Training for Personnel Providing Direct Service to passengers in Passenger space)

-Certificate of Proficiency in Security training for Seafarers with Designated Security Duties

-Certificate of Proficiency in Personal Survival Techniques, Fire Prevention & Fire Fighting, Elementary First Aid & Personal Safety and Social Responsibilities TRAIN THE TRAINER

Successfully completed ON-JOB SKILLS training

DIGITAL SKILLS

Contact this candidate