Customer Service Social Media

Rඈൻൾඋඍ L. Hඎൿൿආൺඇ

**** ********* **** 678-***-**** ************@*****.***

Skilled at building and deploying strategic and tactical approaches in local, regional, national and global marketing. Capable of representing organization, improving visibility and networking effectively at conferences, trade shows and media events.

Seasoned leader with strong history of success in leading teams, establishing industry support and working with members of the media. Excellent understanding market conditions paired with organized nature and good critical thinking skills. Able to use multi-channel approaches to market company products and services and surpass targets.

Results-driven experienced in leading corporate communication strategies, enhance sales activities and directing branding initiatives. Talented writer, editor and speaker with exceptional interpersonal abilities with both internal and external stakeholders. Determined, tireless and enterprising in stressful, fast-paced settings. Experienced with over years of experience in. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Demonstrated record of achievement in enhancing press and social media coverage, customer engagement and sale success. Intelligent, resilient and devoted to diversifying marketing and strategies for maximum effectiveness. Diplomatic, amiable and harmonious in working with employees, media and customers. Team leadership

Media relations

Communication planning

Payment processing

Strategic planning

Patient shielding techniques

Quality control enhancement

Reservation planning

Organization and cleaning

Emergency response

Patient education

Strategy development

Brake press operation

Interior and exterior cleaning

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Pro loader, 11/2018 to 03/2019

Pro Chem Inc. – Alpharetta, GA

Created and implemented fundraising goals, collections policies, security standards and disbursement plans.

Oversaw and enhanced public relations and fundraising programs across entire region. Determined target demographics and devised strategic marketing initiatives to reach target audiences. Managed promotional initiatives and special events to enhance press coverage and boost numbers. Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.

Delivery/ freight, 10/2016 to 08/2018

Home depot – Norcross, GA

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Coordinated efforts of team members engaged in project for solution development to hurdles to delivery. Saved by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.

Monitored social media and online sources for industry trends. Received training and certification from to represent brand, explain technical functions of mobile devices and guide product selection by customers.

Received training and certification from to represent brand, explain technical functions of mobile devices and guide product selection by customers.

Worked with customers to understand requirements and provide exceptional service. Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Co-cashier, 01/2017 to 07/2017

Krispy Kreme – Snellville, GA

Processed POS transactions, including checks, cash and credit purchases or refunds. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Restocked, arranged and organized merchandise in front lanes to drive product sales. Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches. Wඈඋ H ඌඍඈඋඒ

Resolved issues with POS systems, card readers and receipt printers to prevent customer delays. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Counted cash in register drawer to balance register at beginning and end of shift. Pro-Loader, 01/2017 to 07/2017

Warehouse Cubed Consulting Group – Alpharetta, GA

Coordinated efforts of team members engaged in project for solution development to hurdles to delivery. Supervised in providing excellent customer service to callers requiring assistance for and issues. Received training and certification from to represent brand, explain technical functions of mobile devices and guide product selection by customers.

Prepared relevant SRM documents in conformance with Safety Management System (SMS) order. Developed team communications and information for meetings. Determined target demographics and devised strategic marketing initiatives to reach target audiences. Authored fresh and engaging press releases and prepared complete press kits. Created and implemented fundraising goals, collections policies, security standards and disbursement plans.

Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed. Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping.

Operated power jacks, forklifts and to maneuver products on to load trailers and trucks. Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.

Increased storage space by devising inventive stacking methods. Associate in Engineering Technology: Math, Current Gsu - Atlanta, Georgia

Forklift certified

Reach truck certified

Order picker certified

Electric pallet jack certified

Pacer certified

Manual pallet jack certified

Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇ

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