Customer Service Front Desk

CURRICULUM VITAE

OF

NEGONDENI FULUFHELO PHYLLISTUS

PERSONAL STATEMENT

I have a positive, flexible and customer oriented attitude and have good interpersonal skills, I also believe that team work helps to perform beyond limits. I am quick in adapting to challenging environment, dedicated to work given, strive to respect authority, work to meet targets set and to meet deadlines. I uphold values of honest, humility and respect for other co- workers. I am good at identifying and solving problems. I am keen to learn new things ‘’ A candle looses nothing by lighting another candle’’ has been my motto in life.

PERSONAL DETAILS

Surname : Negondeni

Name : Fulufhelo Phyllistus

Date of birth : 1991 May 1991

Identity number : 910**********

Email address : fulunegos@gmail .com

Contact number : 076*******

Race : African

Gender : Female

Nationality : South African

Home Language : Tshivenda

Other languages : English, Afrikaans, Zulu, Pedi

Criminal record : none

LANGUAGE( PROFICIENCY)

Languages SPEAK READ WRITE

ENGLISH GOOD GOOD GOOD

TSHIVENDA GOOD GOOD GOOD

ISIZULU GOOD FAIR FAIR

SEPEDI FAIR POOR POOR

AFRIKAANS FAIR FAIR FIAR

TERTIARY QUALIFICATIONS

Institution :University of Venda

Qualification :Bachelor of commerce in Economics

Year obtained : 2013

Cources passed :View academic record attached

CERTIFICATION

Institution : Moonstone Business school

Course : Regulatory Examination for Representatives *RE5 Year obtained : 30 November 2021

EDUCATIONAL QUALIFICATIONS

High school passed :Khwevha Commercial High

Highest grade passed :Grade 12

Year Obtained : 2008

subjects passed :see copy of national certificate attached WORK EXPERIENCE

Name of Company : OFFERFORGE.

Position: Client service consultant

Duration :1 years11month

July 2014 - June 2016

Duties :

• Pre sales

• Telesales ( Long-Term Insurance and Short-term insurance, Legal,)

• Telemarketing

• Leads verification and client liaison

• Cold calling a d cross selling

• Attending client queries

• Updating details on the database

• General administration

• Data capturing

• Typing and filling

• Compiling daily reports

• Direct incoming calls and taking massages

Name of the company : Naledzi lodge

Position : Receptionist

Duration : July 2016 till to November 2017

Duties

• Making reservations or bookings by phone, email, fax

• Make use of electronic reservation system( Swiss solvesit Night Express and property management system

• Preparing of bills and issuing of Pro forma invoices, Tax invoices and quotations.

• Making follow ups on outstanding payments from creditors and clients

• Completing procedure when guests check in and check out

• Allocating rooms and handing out key to guests

• Dealing with guests complains and queries and resolving them as promptly as possible to reach their expectations

• Compiling daily reports and present it to the Front office manager

• Process daily Cash up, stock taking and daily overall handover when exchanging shifts

• Provide all essential information about the business and its products and services to clients/guests

Name of the company : Naledzi lodge

Position :Front Office Administrator

Duration: December 2017 - February 2020

Duties:

• Compile weekly and monthly financial report

• Arrange staff scheduling

• Preparing of monthly roosters for all departments

• Provide training for New front desk staff and monitoring them on time to time ensuring they provide a professional service for guests

• Arrange general staff meetings and management meetings,

• Verification and collection of payments

• Contacting housekeeping and or maintenance when there are reports from guests

• Assigning of tasks and ensure all staff positions are covered for the duration of the shift.

• Oversee mail deliveries, packages and couriers

• Address complaints and requests with quality customer service skill

• perform reservations and clerical duties

• Ensure the front office staff comply with the policies and procedure of the organization

• Make purchases and place inventory orders with the suppliers

• Compile daily report for the General manager

Maintain cleanliness of the front office, as it provided guests with best service Name of Company : Credico Financial services

Position : Independent Sales Agent

Duration : Nov 2021-Jan 2022

Duties:

• Direct Sales ( Short-term insurance and Long-Term insurance

• Open new customers accounts

• Handle customer queries and complaints

• Develop and manage client relationships

• Identify networking opportunities

•

KILLS AND COMPETENCY

The ability to to prioritise and multi task in a fast passed and pressured environment. Excellent communication skills ( verbal, writing )

Perform given tasks independently

Quick learner and pay attention to details

Computer literate

Problem solving skills

Strong customer service skills

Ability to use computerised technology

RFERENCES

1.Name :Ryan

Position: : Call centre manager

Organisation :OFFERFORGE

Telephone : 087-***-****

Cell :084-***-****

2.Name :Makhadi Margret

• Position :General manager

Organisation :Naledzi Lodge

Telephone : 015*******/ 079*******

Cell : 082-***-****

• 3. Name : Khangale R

• Contacts : 076*******/ 015-***-****

• Organisation : University of Venda

• Relationship : Economics Lecture

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