EPIFANIA JONES
Bachelor of Science in Business Administration
Major in Management
Tulsa, Oklahoma 74108
Email: *************@*****.***
Mobile No. : 817-***-****
Passionate and dedicated Office Manager with 22 years of professional experience including 7 years legal background. Experience in overall running the entire firm with handling a wide range of administrative, human resource, marketing and executive support tasks. Computer skills in MS Office and have a SAP business operating system knowledge.
WORK EXPERIENCE
CUSTOMER SERVICE OFFICE CLERK
August 05, 2020 – PRESENT
REASOR’S
7114 S Sheridan Rd, Tulsa, OK 74136
Tel: 918-***-****
DUTIES AND RESPONSIBILITIES:
Assisting the Office Manager in back office operations including accounting procedures such as opening procedures, daily transfer and locking, daily check-up procedures, bank deposits, till preparation, AR entries, closing procedures, supplies and security procedures.
Assisting the Office Manager in Service Desk and financial services Standard Operating Procedures (SOPs) including providing tills, opening and closing the service desk, selling financial services products and refunds.
Supporting at front end operations by following the daily planner, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, show time preparation, supplies and closing procedures.
Assisting the Front Manager in training newly hired front end employee.
ADMINISTRATOR
April 2014 – July 2018
IGAWARA INDUSTRIAL SERVICE & TRADING PTE & LTD
Unit 1701 City land 10 Tower 1, 156 HV Della Costa Street
Salcedo Village, Makati City
DUTIES AND RESPONSIBILITIES:
ADMINISTRATIVE:
In-charge in setting up the branch office including registration of business name, business permits and renewals.
Primary in charge in the administrative operations such as coordinating office daily activities and operations to secure efficiency with compliance to company policies.
In-charge in purchasing office supplies and equipment.
Assist the Chief Representative in creating and implementing company policies, rules, and regulations.
Attend annual company meeting at Singapore headquarter with office branch Chief Representative.
HUMAN RESOURCES:
Assist the Chief Representative in hiring recruiting and training new employee and conducting employee monthly performance appraisal.
Coordinate with government agencies such as Social Security Office, Phil health, Home Development Mutual Fund and Bureau of Internal Revenue for employee benefits.
ACCOUNTING/FINANCE:
In charge in preparing monthly expenses and account, payables report for office operations using SAP business operating system.
Input list of office monthly expenses using SAP business operating system.
Prepare employee’s pay stub.
Coordinate and assist accounting consultant in preparation of tax related matters for the company and employees.
MARKETING
Administrative support in marketing operations including coordination with government sector such as Security and Exchange Commission (SEC), Department of Trade and Industry and Bureau of Custom for importation related matters.
Assist Chief Representative in meeting and coordinating with clients.
Prepare of sales manager’s monthly client visit and monthly sales report using SAP business operating system.
EXECUTIVE SUPPORT
Coordinating the schedule by maintaining diaries and arranging appointments, meetings, travel itineraries, airfare and accommodation for superiors, colleagues and other visitors coming from headquarter and branch offices.
ASSISTANT TO SENIOR LAWYER
LOH & CO., LAW PRACTICE, April 2012 – December 2013
L-2-14, Plaza Dames, Jalen Sri Harames 1, 50480 Kuala Lumpur, Malaysia
Tel: 603 - 6203 2668 Fax: 603 - 6203 3055
Email: *******@***.***.**
www.loh.com.my
DUTIES AND RESPONSIBILITIES:
Handling clients’ inquiries pertaining to their case
Developing and maintaining a current and accurate filing system
Opening new files and maintaining existing files.
Opening and date stamping all general correspondence
Assisting Lawyers and other staffs as requested
In charged of clients’ developments, drafting and sending quotations to clients
Corresponding with the clients and closing the deals with them
Attending to day to day email correspondences to clients
Billings clients and developing and maintaining a current and accurate filing system
Chasing for payments and reminders for billings and quotations
MARKETING EXECUTIVE
RMTR3NCE COMPANY, December 2010 –February 2012
Mambo 3 Bicolor Cavite, Philippines
DUTIES AND RESPONSIBILITIES:
Completing sales-related and marketing administrative projects which include running marketing and sales reports, conducting research on company and other assignments in database
Meeting potential and existing clients and advising them with new or additional services/products.
Maintaining and updating customer databases.
Supporting the marketing manager and other colleagues
TRADEMARK ADMINISTRATOR
Law Firm of Bagay-Villamor Fabiosa, 24 April 2006 – 15 November 2010
Suite 2013 Strata 100 Building, Emerald Avenue
Artigas Center, Pasig City, Philippines
DUTIES AND RESPONSIBILITIES:
Coordinating with international and local trademark agents; opening new files; and compiling and sorting documents
Coordinating and dealing with clients with regard to providing guidance and education on the proper usage of trademarks and patents
Filing trademark applications; conducting trademark availability search and reporting the same to clients
Assisting lawyers in litigation and enforcement related matters
Coordinating with the staffs, officers, examiners and lawyers of Intellectual Property Office Philippines on the various cases, status checks and some other issues concerning to our trademarks applications and litigation and reporting the same to clients
Preparing and assisting on the filing of formality requirements, responses to office actions and renewal applications
ADMINISTRATIVE ASSISTANT (CLERK II)
Philippine Intellectual Property Office, June 2002 – November 2005
Intellectual Property Center, #28 Upper McKinley Rd, Taguig, 1634 Metro Manila
DUTIES AND RESPONSIBILITIES
•.Performing full range of secretarial and administrative services to the Trademark Division Chief
•.Providing efficient reception services by screening incoming telephone calls, taking accurate messages, dealing with queries from callers and visitors.
•.Coordinating the Superior’s schedule by maintaining diaries and arranging appointments, meetings, travel itineraries, airfare and accommodation
•.Maintaining and updating office filing systems and recordation for easy retrieval. Tracking and monitoring the flow of documents with the use of database for effective monitoring to meet deadlines.
•.Ensuring that all correspondences and documents for the Division Chief are accurately typed and prepared for his approval; ensuring that all incoming documents are logged,properly distributed, and promptly brought to the attention of concerned staff.
•.Coordinating various activities such as meeting arrangements of the legal consultants
SKILLS:
MS Office: MS Word, MS Excel, MS PowerPoint, Outlook
Internet: E-mail, search engines
SAP Business operating system
EDUCATIONS:
MASTERS IN PUBLIC ADMINISTRATION (undergrad)
12 units
Polytechnic University of the Philippines, Manila, 2004
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT
Baliuag University - Baliwag, Bulacan, Philippines (1992 - 1996)
College Scholar sponsored by the University
TRAINING AND SEMINARS:
SEMINAR ON FRANCHISING A FINE WAY OF DOING BUSINESS, conducted by PUP Graduate School; DBA Student Society Inc. at PUP Hostel, Manila December 04, 2004
SEMINAR-WORKSHOP ON PUBLIC SERVICE EXCELLENCE AND TQM CORE VALUES FOR THE INTELLECTUAL PROPERTY OFFICE, conducted by the Development Academy of the Philippines on May 18 to 20, 2004 at Skyrise Hotel, Baguio City
CONFERENCE ON CIVIL SERVICE MATTERS AND SEMINAR WORKSHOP ON PUBLIC SERVICES ETHICS AND ACCOUNTABILITY, conducted by the Civil Service Commission-National Capital Region on May 27 to 30, 2003 at Skyrise Hotel, Baguio City.
CHARACTER REFERENCE:
Jocelyn G. Dimla
Financial Reporting Manager
T.D. Williamson, Inc.
6120 S Yale Avenue # 1700 Tulsa, OK 74136
Maretta Brown
Office Manager
Reasor’s Store 7
7114 S Sheridan Road, Tulsa, OK 74133