Customer Service Pharmacy Technician
Resume:
KATHERINE R. M. BALLINGER
***** ***** ***** ****** *** 217
Phoenix, AZ 85053
QUALIFICATIONS: Years of customer service in a variety of settings, both technical and retail. Numerous customer compliments and expressions of gratitude for level of service received. Attention to detail; ability to complete and create complicated paperwork in order to facilitate operations.
Associate of Science Degree in Dietetic Technology.
Certified Chef.
EXPERIENCE:
September 2021 – Present
CVS Health, Fountain Hills, 9279
Pharmacy Technician Trainee
March 2020-September 2021
Sprouts Farmer’s Market (Towson, MD and Phoenix, AZ)
Department and assistant Department Manager
Manage orders, stock, inventory and all aspects of customer service and education regarding specific products.
August 2019- March 2020
Wegmans
Customer Service Desk
Assist customers in all aspects of conducting transactions: Purchases, refunds, gift cards, shoppers club accounts, website and app issues, donations and on certain levels, security for the company.
August-2012 – June 2019
Whole Foods Market
Customer Service Team Member
In addition to normal customer service duties, continue to research company ideals, core values and present ways to further promote awareness. Additionally, shifts twice a week to employ food safety knowledge by performing mock audits throughout store, and document learning and improvement opportunities for team members.
May 2009 – April 2012 Target Corporation
Market team member, Pharmacy team member, guest Services
June, 2007 – March, 2008 Fuchs North America
Food Scientist
Formulating new and “matched” products.
Dry blends, seasonings, mixes.
Commercialized and released several seasonings to production, for sale currently, grossing over $100,000.
Researched specialty ingredients for dry blends, including “superfruit” powders, and Omega-3’s from ground flaxseed.
June, 2006 – December, 2006 Permanent employee of The Wornick Company
Culinary Support
April, 2005 – June, 2006 Contract Employee, Aerotek, Requested by The Wornick Company Culinary Support
Batching products for scale up, field trials, consumer sampling, and internal customers.
Develop internal demonstrations utilizing current products, showing new and innovative uses.
Provide support to Sales and Marketing at off site trade fairs.
Develop and optimize new food products, often to fit specific nutritional parameters.
Set up informal sensory evaluations, developing hedonic scale paperwork, and evaluating results.
Produced items (bowls, pouches, trays) using thermal processing, operating the retorts.
October, 2001 – April, 2005 Contract Employee, Various agencies. Duties including, but not limited to:
Sensory Lab Manager
Color Lab Tech, compounding colors and QC work.
Flavor Applications Specialties
July, 1995- June, 2000 Givaudan Roure Flavors, formerly, Tastemaker
Flavor Applications Technician
Modified formulas for existing products, developed formulas from recipes, created applications to showcase use of various flavor systems.
Demonstrated product matching abilities and product improvement strategies to various customers.
Not only cross trained in other disciplines within the company, but specialized in certain products and projects as customer demand dictated.
Interacted on a daily basis with Sales and Marketing, as well as directly with customer, as projects needed.
Occasionally traveled to customer to present project. Also ran sensory tests on new technologies when applied in various new products.
EDUCATION: Sept. 1992 -June, 1995
Cincinnati State Technical and Community College
Associate of Science Degree in Dietetic Technology.
Sept. 1999 - August, 2000
Cincinnati State Technical and Community College
Certificate in Culinary Arts.
References available upon request.
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