Front Desk Administrative Assistant

Case Specialist

Guidehouse

WORK EXPERIENCE

CAITLIN M.

REYNOLDS

CASE S P E C I A L I S T

SKILLS

Excellent Communication

Emotional Intelligence

Team Management and Leadership

Strategic Thinking and Planning

Microsoft Office Suite

Time and Risk Management

Political Strategist

Research

Decision Making

Problem Solving

VOLUNTEERING

Providing guided informational

cultural heritage tours, for the

artifacts in the galleries.

Scheduling and purchasing tickets

Slater Museum Front Desk-Norwich

Ct. Aug – Dec 2012

PROFESSIONAL SUMMARY

I am a Dynamic, Quality-Focused, and Result-Oriented Case Specialist having holistic knowledge of the field with expertise spanning excellent communication, team management and leadership, Research, Emotional Intelligence, Strategic Thinking and Planning, decision making, and critical thinking aiming to render my services as a political strategist for prestigious institutes with the best and maximum effort of myself in every aspect of the job. Specialists will leverage analytical skills to conduct first line of review for NYS ERAP applications, ensuring methodology follows program outlined guidelines and requirements.

Maintain working knowledge of NYS ERAP application processing criteria and adhere to outlined policies and procedures.

Ensure all work is done in conformance with program guidelines and rules to ensure the highest level of accuracy in all calculations, reviews/analyses, and determinations; conform with all quality assurance and quality control requirements. Engage in specified NYS ERAP project activities, as appropriate to the position.

Maintain daily and direct communication with Case Supervisor. Immediately notify Supervisor upon recognition of any quality issues, errors, mistakes, processing challenges, and applicant complaints.

Work professionally and with due diligence and be expeditious to meet quality and production requirements.

Participate in virtual daily team huddles with Case Supervisors to push relevant updates as it relates to ERAP.

Leverage tools and technologies as designed under the program guidelines.

May represent the organization to state agencies, funding agencies, national organizations, and/or the general public; may represent the principal executive at various community and/or business meetings, as assigned.

Maintain highest standard of customer service including but not limited to professionalism, courtesy, patience, and respect. Perform miscellaneous job-related duties as assigned. CONTACT DETAILS

Phone: 646-***-****

Email: *******@*****.***

Address: 450 Rugby Avenue Apt 314

Bethesda, Maryland 20895

LinkedIn:

https://www.linkedin.com/in/caitlin-

reynolds-b4494a129/

10 years working as a Certified Pharmacy Technician in HMO, Retail, and Hospital Settings. Worked alongside licensed pharmacists to provide excellent service within a high-volume retail setting. Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels, and fill prescriptions for approval by pharmacists.

Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to ensure patient safety/wellness and build customer loyalty. CERTIFIED PHARMACY TECHNICIAN

WASHINGTON HOSPITAL CENTER 2001 – 2010

Participated in all facets of the litigation cycle from legal research and factual investigation to trial preparation and post-trial report creation.

Managed a range of confidential records, processes, and documents throughout legal proceedings such as divorce applications, summonses, subpoenas, complaints, appeals, motions, and pretrial agreements. Effectively managed a high-volume workload of word processing assignments and court filings. Ensured prompt responses to phone/email inquiries and displayed professionalism in all client interactions. Reviewed court judges’ files with all self-represented litigants in Divorce/Custody cases. Outperformed objectives in performing variance analysis for uncovered discrepancies. Scheduled and administrated client meetings; provided beneficial advice and knowledge on corporate law to executives and other employees.

Processed litigant’s financial forms, such as Financial Affidavits, Waiver of fees in Family Support for Magistrate Court.

Managed critical issue escalations to ensure a successful resolution. PRO-SE ADMINISTRATIVE ASSISTANT INTERN

COURT SERVICE CENTER JUDICIAL BRANCH, NORWICH,

CONNECTICUT Sep – Dec 2012

ACADEMIC HISTORY

POST UNIVERSITY, WATERBURY, CT

Ethics in Public Administration

Introduction to Writing, Research, and Turabian

Foundation of American Governance: An Introduction to Public Policy Economics and Public Policy

Familiarized with the ethical nature and dilemmas of public administration in American society. Acquired understanding of ethical dilemmas and concerns that arise from the daily exercise of discretionary authority and the role of ethics in public service. Typical examples include conflicts of interest, misuse of public resources, whistle blowing, and resignation in protest. Learned to identify and analyze ethical issues through the use of case studies and critical incidents. Examined codes of ethics and other policies designed to guarantee that public officials and employees faithfully discharge their duties and fulfill their fiduciary obligations to the public. Obtained the importance of written communication that clearly conveys understanding and resolution of ethical dilemmas, especially when directed to public sector stakeholders. Courses Taken:

The skills and expertise I earned through my MS courses include: MASTER OF PUBLIC ADMINISTRATION In progress

POST UNIVERSITY, WATERBURY, CT

Estate Administration and Probate

Civil Litigation

Family Law and Practice

Bankruptcy Practice

Environmental Law and Practice

Real Estate Law and Practice

Legal Research

E-Commerce Law

Business Organization and Practice

E-Government.

Courses Taken

BACHELOR OF SCIENCE DEGREE IN LEGAL STU 2014

HOLY CROSS DAVAO COLLEGE

Major: Management Graduated as Honor Student

BACHELOR OF SCIENCE

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