Mary Roman

*** ***** ****

Bath, PA *****

610-***-****

Sr. Project/Program Management for Professional Services with

Master certification from Project Management Institute (PMI)

Extensive Experienced with new business software development

Summary of qualifications

1.Successful Sr.Project/Program Manager with over 20 years experience.

2.5 years experience as a Software Developer and Business Analyst

3.Extensive experience with new business software development

4.Oversee Project Scope, Timeline and Cost to numerous projects with project team in different locations

5.Experience with full software development life cycle (SDLC)

6.Knowledge of Teredata Warehousing Process Development

7.Change and Risk management

8.Excellent presentation skills

9.Extensive experience managing multiple project teams, vendors, clients, Executive Management, operations and infrastructure, release management, document management and testing process

10.Strong CRM Data Warehouse/ Sales system development

11.Oversee weekly project/stakeholders team meetings and issues/Risk management

12.One point of contact for client change control, scope management, timeline, requirements, testing strategy, user documentation and training

13.Industry experience with Telco and Pharma companys

14.Experience in RFP preparation with various SME and organizations that are impacted to provide scope, cost and timeline estimate

15.Experience with Microsoft Project, Word, Excel, UNIX, IVR, "C" and Remedy

Education

Middlesex College, Bachelor Degree in Computer Science

PMI Certification from Washington University

Sample of Professional Experiences:

Sr. Program/Project Manager - Dendrite International Bedminster New Jersey:

●Managed the Patient Persistence Program. Responsible for accurate validated testing processes between multiple computer environments and organizations, and outsource companies for all project deliverables

●Responsible for overall success of system designs and process validation improvement, focusing on usability flexibility configurability scalability and system integration and infrastructure impact.

● Partnered closely with presales, post sales and technical support specialists on all product and customer specifications. Oversite of Project Mgr./Team Leads of analysts, developers, testers, documentors, trainers, system implementers to work with client final products.

●Responsible for communicating and enforcing the program process and strategic objective for developing and maintaining all program issues, ongoing risk mitigation strategy, change management process and communication with all principles involved. Responsible for estimating time frames/quality and quantity of resources required to successfully implement project goals.

●Served as liaison between technical / non-technical departments and external vendors to ensure that all documented and approved requirements were met and signed off by customer and all participating organizations

●Provided subject matter expertise to the customer and internal teams on business processes, application components and Industry best practices.

Program Manager Consultant - Professional Access LTD for Merck Pharma at Whitehouse, NJ

●Responsible for ensuring project success of information technology service management (ITSM) support programs through creation and management of Master project plan, schedule, executive updates and approvals

●Presentation to steering committee, executive, sales and marketing organizations of status and or issues, risks, action items of various engineering Project Manager for incident/problem management

●Responsible for overseeing change management, configuration management, compliance management, training, metrics, tools and knowledge management

●Responsible for communicating and enforcing the program processes and strategic objectives

●Responsible for monitoring through resolution all issues and communications and updating committee members

●Develop status reports on all change request and the various process points and approval States by various owners. Also, reported when the change request met all its approval States and was ready for implementation

●Reported all program status and issues to PMO Director

Senior Program Manager-Adea Solutions Princeton New Jersey:

●Program manager for ConvaTec Division of Bristol-Myers Squid, managed overall development, deployment and phased rollout of customized and reconfigured COTS called SugarCRM system (Customer Relationship Management) for the CIC Data Centers. Oversee senior project manager of sugarCRM and the Validated System whose functionality was to be removed from the original Call Center System

●Partner closely with Validation project manager, SME ' s and analyst to ensure both projects were developed simultaneously and where in line with the overall Microsoft Program schedule for various deliverables which had some interfaces that were dependent and shared by both systems

●Managed overall software development life cycle (SDLC) tasks of requirements gathering (functionality that existed versus second phase enhancements) and SOP processes from the call center expert users, sales and marketing groups, developments internal and external development vendors and the SugarCRM expert analysts (also a vendor) for the development of the design / functional specifications, creation of testing strategy, change management process and documentation, and extensive phased training plans (nurses, call center and sales/marketing)

●Developed an integration strategy to replace the current Data Center / CRM with open source technology SugarCRM reconfigured to BMS standards and various external interfaces and client/server that's stored the customer data which sales of marketing used to execute various marketing campaigns

●Use Microsoft Project to monitor overall programs (Call Center/Validated System) task, events, milestones, resources, budget tracking, change management and critical path monitoring

●Work closely with executive project sponsors - including SugarCRM (based out of California), sales groups, various development vendors and other organizations to communicate progress and facilitate issues resolutions and risk mitigation

Senior Project Manager - BioForce Solutions Basking Ridge New Jersey

●Senior project manager for Genta Incorporated a biopharmaceutical company focused on the identification, development and commercialization of drugs for the treatment of patients with cancer

●Supported the Vice President of Quality Assurance with the management of several key Program Office initiatives in preparation for commercialization of new drug products. Work with sales on all RFP requests working with client and offering Solutions and products that met their company needs

●We're closely with executive management, functional leaders, sales and marketing, CRO's and project staff members to develop Major Quality Systems and GMP's, strategic process initiatives in support of product commercialization and NDA submissions

●Partnered and facilitated the cooperation and participation of QA Directors and Executive Sponsors to establish quality system measurements, performance for cards and dash monitors, which were presented to Development VP and CEO

●Responsible for the management and delivery of overall QA project plans, process development, Project Charters, issues/risk management, resource management, documentation deliverables and project status to senior executive management

Senior Project Manager-NCR Corporation Basking Ridge New Jersey

●Senior Project Manager for NCR Professional Services Delivery Organization

●Manage sales, planning, scheduling, monitoring and evaluation of NCR Enterprise Telecommunication CRM Teradata Data Warehouse System for AT&T Wireless, working closely with the sales and marketing organizations, Client CIO and other Executive Management at Client site headquartered in Texas. The Enterprise Teradata Logical Data Model is patented and sold over 30 copies throughout the US, Japan and Australia. NCR revenue exceeded 30 million between Teradata Logical Model and Professional Services. Also included was the provisioning of Teradata platform

●Manage the ETL process team which involved the extraction, transformation, and loading of data into the CRM Warehouse according to SLA

●Responsible for presale support and solutions and development of new business strategies. Manage the expectation of Client Senior Management and third-party contracts ensuring that projects met established time, cost and technical objective

Senior Project Manager for Galaxy Systems in Princeton New Jersey:

●Senior Project Manager at Covance a Pharmaceutical Drug Testing Company

●Responsible for the management of the development of web-based IVR systems to support and monitor new drug trials in adherence to SOP's standards and Quality Assurance

●Manage the work assignments of the project team consisting of Junior project managers, analysts, developers, testers and support center staff

●Responsible for the presentation of project plans, managing of project percent completion against baseline and budget, change control and interfacing with the customer to establish requirements and system design based on protocols

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