Front Desk Customer Service
Resume:
February ****
James C. Sutton III (Jim)
Tujunga (Los Angeles), Ca 91042
818-***-**** (cell/text)
*********@*****.***
Objective
Seeking an Exceptional Team of Individuals or a thriving innovated Enterprise where my Hospitality, Customer Service, Team Building, Business, Management and Communication Skills would be an asset and offer me the opportunity to learn new skills & receive training in areas I’ve yet to experience, expand my horizons, and sharpen all of my skills.
Employment History
February 2022 to Present:
Hope Village Hotel
Duarte, CA
Restaurant - Host
February 2019 to Present:
COVID-19 Pandemic Services
Los Angeles County, Ca
Volunteer / Contract
As a result of the Covid Pandemic of 2020, ‘Food’ became a big issue in my Community. I Volunteered in a Food Bank (Crescenta / Canada YMCA), for Food distribution to school aged children that relied on their schools for their Meals (American Red Cross), and Assembled food boxes/bags for drive thru Food Banks (VolunteerLA).
October 2019 to January 2020:
Target Store #1332
East Pasadena, Ca
General Merchandise Expert – Stocked assigned department (usually Stationary, Toys or Housewares), maintained shelves made sure aisle were neat & clean and everything was neat and clean. Assisted Customers in any way possible to make sure they found everything they needed and the experience was fun and as expected. Some Cashiering.
January 2019 to August 2019:
Bob Smith Toyota
La Crescenta, Ca
Shuttle Car Driver- Drove Customers to or from their home or office while their vehicle was being serviced.
April 2018 to January 2019:
Doubletree Hotel by Hilton Monrovia – Pasadena Area
Monrovia, Ca
Concierge / Bellman / Shuttle Van Driver: Welcomed Hotel Guests and assisted with luggage and doors. Interface with front desk being aware of Hotel occupancy to have on hand any additional supplies and other resources that might be useful, and VIP arrivals possibly needing unusual attention. Pointed out Hotel amenities, points of interest, and entertainment opportunities. Kept the hotel lobby tidy, glass doors & windows smudge free, and entryways unobstructed. Assisted front desk with any errands or tasks they might need. Kept records of incoming Hotel or Guests parcels and distributed them. Operate Shuttle Van, taking Guests to various destinations within a nine mile radius. Arranged reservations for dining or transportation to and from destinations out of their service areas. Recommended dining, entertainment, shopping, points of interest and other destinations. I did whatever I possibly could to make the Guests comfortable, well tended to, and to exceed all of their expectations.
October 2016 to September 2017:
Bob SmithToyota
La Crescenta, Ca
Shuttle Car Driver - Drove customers to / from work or home while their car was being serviced.
June 2016 to October 2016:
Honda of Pasadena
Pasadena, Ca
Shuttle Van Driver – Drove the customer to and from home or office while their car was being serviced.
January 2008 to June 2016:
Semi-retired:
I used this time to take classes at Pasadena and Glendale Community Colleges (Real Estate, Ethnic Studies, etc.), continue my volunteer work, and take classes for to obtain my Real Estate Brokers License.
July 2002 to December 2007:
GE Money Bank/WMC Mortgage
Burbank, Ca
Senior Team Lead Underwriter – Underwrote loans on single family residences thru 4 unit property, policy exceptions. Signing authority $750k, 10% loan to value & debt to income exceptions. I worked with the highest producer (>$2M month funded) for one of the Top Five producing sub-prime lenders in the United States (funding 1 – 2 Billion monthly).
June 1999 to June 2002:
Self Employed Mortgage Services
Contract Underwriter – Provided various mortgage loan underwriting services for Mortgage Bankers, Commercial Banks, Investors, etc. throughout the US. Performed Underwriting, Due Diligence, Collate
ral, Legal, and Servicing reviews.
February 1993 to May 1999:
Home Savings of America
Pasadena, CA
Asst. Vice President, Asst. Regional Loan/Branch Manager – Responsible for first line signature, field inspections, cash flow analysis (Ltd & General Partnerships, LLC’s, Corporations, & Individuals). Performed quarterly Asset Re-Classifications to conform to the Thrift Capitalization Requirements.
Community and Volunteer Work
Five Acers Children’s Aide Society
of Los Angeles
Altadena, CA
1968 to 1999:
Boys Councilor, Lifeguard, Special Friend to special young man, “Friend” to various cottages and anything else which needed to be done.
YMCA of the Foothills
Crescenta Valley, CA
1966 to present:
Various Capacities over the years. Currently a Member of Chaplin Services, working with Teen Challenges, ie; Bullying, the Bullied, Sexual Identity/Oreintation, LGBTQ Community, Abandonment, Abuse, Homelessness.
Aides Life Cycle
2003 to 2009:
Rider, Crew, Fund Raiser, & Educator.
American Red Cross
2020 to Present
Covid-19 Pandemic Food Distribution-La City Schools
Licenses & Certifications:
California Driver’s license
Jun 1967 – Jun 2022
California Real Estate Brokers License
Sept 2011 – Sept 2014 (Inactive)
BasIc Life Support (American Heart Association)
March 2021 – March 2023
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