KAREN MCCALL

205-***-**** •adqxq9@r.postjobfree.com

OBJECTIVE: To obtain a position that utilizes my knowledge, experience, computer, and communication skills to assist management and employees continued success in achievement of its agency set mission and goals. PROFILE:

● Professional Management skills in areas of employees’ performance goals and measures while adhering to policy, procedures, and practices.

● Expertise in customer service, facilities management, performance management with a keen ability for accuracy while performing competing priorities.

● Offers excellent communication skills, computer proficiency, and an understanding of organizational strategies to help meet objectives.

● Ambitious, flexible team player who has a passion to learn, build and implement new programs to achieve organizational and personal goals.

● Proficient with Microsoft Office products, payroll system, and inventory systems. PROFESSIONAL EXPERIENCE:

Conifer Health Solutions/Brookwood Baptist Medical Center August 2021 – Present Patient Access Representative(40 hours per week)

● Interviewing incoming patients during intake

● Accept insurance information and communicate with coverage providers

● Log patient information digitally and maintain records.

● Process billing information and distribute payment information.

● Guide patients to physician examinations.

● Facilitate communication of patient case and status to clinicians. Hoover City School System, Hoover, Al August 2017 – September 2021 Cafeteria Manager (40 hours per week)

● Manage cafeteria staff; to include, but not limited to, train, supervise, and track performance

● Procure goods and services to ensure adequate supplies were available to meet the needs of customers

● Responsible for reconciliation of monies received, process payments from multiple payment sources and prepare bank deposits.

● Draft marketing material for events to promote healthy eating to student population for child nutrition and annual events.

● Adhere and interpret policies and procedures to staff and parents of the school system. Hoover City School System, Hoover, AL August 2015 – August 2017 Assistant Cafeteria Manager (40 Hours per week)

● Responsible for full cafeteria operations in the absence of Cafeteria Manager.

● Monitor staff activities, provide guidance and assist in preparation of batch cooking.

● Flexible meal preparations to meet production requirements.

● Complete multiple payment methods as well as basic accounting and reconciliation of account associated.

● Provide assistance in procurement of goods and services in the operation of the cafeteria.

● Quality assurance for freshness and quantity to include rotation of stored inventory and shelved items. Hoover City School System, Hoover, AL September 2014 – August 2015 Child Nutrition Worker (40 Hours per week)

● Prepare food and beverage menu items to ensure that mandated nutritional needs were met.

● Compile and maintain both manual and electronic files to track record of food and equipment.

● Troubleshoot and convert recipes to meet production requirements.

● Operate cash register and balance and reconcile accounts for daily deposits. Thomasville City Schools, Thomasville, AL August 2009 – September 2014 Child Nutrition Worker (40 Hours per week)

● Employed quality insurance techniques of work areas and adherence to policies and procedures related to food deliveries.

● Provided and served food to staff and students with regards to consistent, healthy and standard portions according to recommendations and procedures.

● Consistently delivered excellent customer service; during multiple meal times in delivery of meals to students.

● Maintained daily required activity logs and employee timesheets for review and submission.

● Data analysis of student accounts, provided outcome for collection of outstanding balances to parents and/or guardians of students and correction and report of errors and balance sheets

● Prepared day end cash flow reconciliation.

● Tracked and prepared nutritional meals for students with food allergies Other Work Experience:

Vinson Guard Service, Inc. – Pardon and Parole Administrator Ups Store – Shipping and Receiving Clerk

PeopleWorks, Inc. – Payroll Coordinator

EDUCATION:

● Certification in Medical Billing and Coding – BLC Health Information Management

● Medical Terminology – Regional Occupational Program

● High School Diploma – Jackson High School

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