Customer Service Expert

Karen L. Callahan

Business, Employment and Educational Achievements

*************@******.*** 750 Pleasant Ave, #301

424-***-**** Kalamazoo, MI 49008

Employment

Business Owner and Independent Contractor Nov ‘19 - Present

KLC CO. (Portage, MI) and Uber (Los Angeles, CA)

•Became a business owner/independent contract worker as a rideshare driver - Created and operated my personal business providing audiobook recordings and automobiles for hire

Administrative Assistant II July ‘19 - Sep ‘19

University of Southern California (Los Angeles, CA)

·Assistant to department superiors - Receptionist duties - Customer service - Calendar, schedule and meetings management - Cataloging office information - Travel arrangements and itineraries - Office inventories and ordering - Creation of official company paperwork - Creates and maintains current information, files and records - Clerical duties - Creation and completion of official university paperwork - Management of all correspondence, emails, faxes and university paperwork - Collection of materials and data for special reports and projects

Executive Assistant Mar ‘19 - May ‘19

Republic Flooring (Commerce, CA)

·Executive assistant to owner and CEO - Contacted potential customers and created new business connections - Created company overview - Completed company paperwork - Travel arrangements and itineraries - Organization and management of conventions, regional meetings and trade shows - Customer service- Order processing - Calendar, schedule and meetings management for CEO - Supported sales representatives and catalogued sales leads - Collection of materials and data for special reports and projects

Office Manager/Executive Assistant Mar ‘13 - Feb ‘19

Core Chiropractic (Portage, MI)

·Executive assistant to owners and CEO’s - Office Manager - Management of office employees- Calendar, schedule and meetings management for CEOs - Travel itineraries - Customer service - Employee hiring and training - Insurance billing - Business inventory and ordering - Creation of official company paperwork - Front desk responsibilities - Marketing and promotion of business - Sales - Cataloging and collection of payments - Management of all correspondence, emails, faxes and company paperwork - Maintaining and cataloging information - Collection of materials and data for special reports and projects

Business Owner/Operator June ‘14 - Feb ‘19

Home and Housepets (Portage, MI)

• Owner of my own business which served several cities in the Southwest Michigan area - Created and operated business independently

Assistant General Manager/Executive Assistant Jan ‘12 - Nov ‘12

The Henderson Castle Bed & Breakfast (Kalamazoo, MI)

·Executive assistant to owner and CEO - Management of all business employees and departments - Calendar, schedule and meetings management for CEO - Employee hiring and training - Business inventory and ordering - Customer service - Planning and execution of banquets and catering events - Accounting - Payroll and creation of employee schedules - Creation of employee training packets - Housekeeping duties - Front desk responsibilities - Marketing and promotion of business - Collection of materials and data for special reports and projects

Customer Service Representative/Food Preparer/Baker/Cashier Jan ‘11 - June ‘12

Big Apple Bagels (Kalamazoo, MI)

•Prepared customers’ food and drink orders - Prepared muffins and bagels for baking - Baked the restaurant baked goods - Made, weighed and packed cream cheese for consumption - Ensured food safety with regular temperature testing, properly labeling of food items, and following all OSHA guidelines - Served customers at the cash register by ensuring orders placed were accurate - Delivered food and drink orders to customers in a timely manner - Cleaned the front and back of the house restaurant spaces - Washed and put away dishes - Kept inventory of the restaurant supplies and restocked supplies - Responsible for cash register bank and accurately receiving payments

Office Manager June ‘10 – June ‘11

Natures Dance and Wellness Center (Portage, MI)

·Calendar and appointment management - Customer account organization - Social media promotion - Store inventory - Sales - Cataloging and collection of payments - Customer service - Collection of materials and data for special reports and projects

Executive Assistant/Office Manager May ‘10 - May ‘11

Bippus Construction (Portage, MI)

• Executive assistant and Office manager for owner and CEO - Marketing materials creation and distribution - Customer account organization - Collection of materials and data for special reports and projects

Wait Staff May ‘10 - Aug ‘10

Wings, Etc. (Portage, MI)

• Provided customer service by taking food and drink orders - Ensured orders were prepared

correctly and served in a timely manner -

Front Desk Agent/Night Auditor/Concierge June ‘08 - April ‘10

The Talbot Hotel (Chicago, IL)

• Front desk, Night auditor and Concierge responsibilities - Customer service - Hotel security - Account balancing and reporting - Collection of materials and data for special reports and projects

Front Desk Receptionist/Housekeeping May ‘04 - May ‘08

The Landmark Hotel (Marquette, MI)

•Front desk and housekeeping responsibilities - Customer service

Education

Northern Michigan University (Marquette, MI) 2002 – 2008

·Double majored with B.A. in Spanish and B.S. in Hospitality Management

·Studied abroad in Oviedo, Spain for one semester

Languages

English

•Fluent in speaking, reading, and writing

Spanish

•Intermediate levels of speaking, reading and writing - Currently studying to improve skills

French

•Beginning levels of speaking, reading and writing - Currently studying to improve skills

Sign Language

•Beginning level of signing - Currently studying to improve skills

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