Front Desk Customer Service, Collections, ECCE

Bryttanie Slaton

**** ********** ***** ********, ** 30338

(C) 470-***-****

**********@*****.***

Professional Summary:

●Customer Service Focus and Relations

●Retail Sales and Accounts management

●Excellent analytical and problem solving skills

●Exceptional verbal and interpersonal communication skills.

●Team player – work well with others

RELEVANT EXPERIENCE:

Sales Assistant Manager

2019-2021, Rent a Center, Norcross, GA

Operated as an assistant in place of store manager, oversees sales, customer and revenue growth maintenance. Ensured all customers were aware of terms within rental contracts and agreements. Accurate account management upkeep, maintaining records of customer account activity through collections. Reviewing and communicating past due and current accounts to promote timely payments. Assisted in managing daily operations, following all policies and procedures to adhere to all standards amongst other coworkers.

Childcare Teacher Assistant

2015 – 2019, Kids R Kids, Peachtree Corners, GA

Operated as a teacher assistant, providing care, assisting with curriculum and day to day operations for a children’s network. Assisted in overseeing children’s safety and overall welfare.

Aircraft Passenger Assistant

2015 – 2017, AirServCorp. Atlanta, GA

Physically assisted passengers with disabilities and or physical impairment on a daily basis. Guided unaccompanied minors to their respective gates or terminal destination. Safely transported passengers in Delta approved wheelchairs, to and from gates/concourses at Hartsfield-Jackson Airport. Prioritized customers’ travel path and performed routine checks with one hundred percent efficiency.

Cashier

2014 – 2015, KFC Company, Savannah, GA

Greeted each customer at the point of entry with a pleasant verbal greeting. Provided excellent customer service to

all internal and external customers, Maintained outstanding product knowledge and demonstrated ability to perform

assigned tasks at all levels required. Responsible for all Drive-Thru sales, and communicating guest requests to

upper management. Handled receipt of monies i.e. checks, cash, credit and or debits cards from customers.

Accounted for all receipts, deposits and draws while reporting any discrepancies to supervisor for appropriate

Course of actions.

Sales Associate

2009 – 2013, Kohl's Company, Lithonia. GA

Responsible for promoting, maintaining and following up sales transactions. Processed guest services, housekeeping and cash register operations (POS). Assisted in replenishing merchandise. Integral part of receiving and monitoring floor stock to ensure accuracy and promptness, Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention guidelines.

EDUCATION:

Martin Luther King Jr., High School, College Prep Studies, Lithonia, GA

Graduated - Diploma 2013

Savannah State University, Sociology Major, Savannah, GA 2013-2015

Atlanta Technical College, Early Childhood Education, Atlanta, GA 2015-2017

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