Medical Receptionist

Christine Tuason

**** ******* *******, ******** ** # 207 Las Vegas, NV 89121 775-***-**** *********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry and financial services experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Experience includes medical coding, payment posting, and handling medical records.

Demonstrates time management, sound judgment, and attention to detail.

Bilingual – Fluent in English and Tagalog.

Healthcare Industry Software – MyChart Finder.

Communication Platforms – MS Teams.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint, MS Outlook.

Typing Speed – 45 WPM with 10-Key Data Entry skills.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

CVS Pharmacy – Las Vegas, NV 12/2021 – Present

Pharmacy Technician / Customer Service – Retail

Greet patients, check and update account information, and calculate corresponding quantities of medications.

Fill prescription and refill orders, distribute orders to patients or representatives, and organize pharmacy drugs.

Prepare labels, maintain inventory, anticipate needed medication, and adhere to company policies.

Maintain confidentiality standards of protected health information in accordance with HIPAA guidelines.

Ciox Health – Reno, NV 05/2020 – 08/2021

Outbound Outreach Specialist / Customer Service Representative – Call Center (Remote)

Communicated with medical facilities, verified contact information and insurance, and met production goals.

Entered medical codes, documented conversations, accepted and posted payments, and used MS Office software.

Scheduled appointments in MyChart Finder, and process Release of Information and escalations.

Placed outbound calls to providers, processed emails, faxes, and mail, and used MS Teams.

The Row Resort, Hotel, and Casino – Reno, NV 12/2019 – 03/2020

Cage Cashier / Customer Service

Assisted internal customers with exchanging tokens, chips, payroll checks, and winning tickets.

Lifted and moved cash to vault cashier, counted cash, completed end of day paperwork, and completed bank deposits.

Worked with teams, completed work quickly, trained new staff, counted and ordered supplies, and cleaned cage.

Peppermill Resort Hotel and Casino – Reno, NV 12/2018 – 10/2019

Passport Rewards Representative / Customer Service

Issued passport photos, completed travel transactions, trained new employees, and answered inbound phone calls.

Promoted Visa rewards, maintained cash drawers, upsold services, and enrolled customers in programs.

Created marketing materials, used MS Office software, converted gift cards to play money, and interacted with guests.

Volunteer experience includes work at the Salvation Army Thrift Store and Casa de Vida in Reno, NV.

Contact this candidate