Administrative Clerk Assurance Manager
Resume:
CURRICULUM VITAE OF
JUSTINE DE JAGER
PERSONAL DETAILS
Name: Justine Sarah
Surname: De Jager
Date of Birth: 10 August 1991
Identity Number: 910**********
Nationality: SOUTH AFRICAN
Gender: Female
Physical Address: No 05 Sonskyn Hof 35 Swinbrune road
(Willing to relocate) South Hills, Johannesburg
Contact numbers: 061*******
Home Language: English
Other Languages: Afrikaans,
Drivers Licenses: None
STRENGTHS
Strong customer focused approach
Problem solver
Good communicator
Good people skills
Good listener
Respectful
Strategical thinker
Education 2004- 2008 Grade 8 – Grade 10 (Special Education N3)
Randeor Special School Johannesburg
Subjects
English - First Language
Afrikaans – Second Language
Hotel keeping
Cosmetology
Mathematics Literature
Business Economics
Tertiary Education
Alison online course
Alison Certificate Introduction to stress Management (Completed: October 2020)
Alison Diploma in Depression (Completed: November 2020)
Alison Certificate Managing Health and Safety in HealthCare- Safety Management(Completed: November 2020)
Alison Certificate Coping Skills -Freedom from stress & Pain(Completed: November202)
Alison Certificate Global Health Initiative: Diabetes Awareness(Completed: December 2020)
Alison Certificate Coronavirus - what you need to know (Completed: June 2021)
Alison Certificate Health and Safety for Social and Health Workers (Completed: June 2021)
WORLD Health Organization (WHO)
Record of Achievement: Covid-19 Vaccination Training for Health Workers (Completed: June 2021)
Record of Achievement: Occupational health and safety for health workers in the context of COVID-19 (Completed: June 2021)
Record of Achievement: WHO Standard Operating Procedures (SOPs) for Emergencies) (Completed: April 28 2022)
Short Courses self-Development (LinkedIn Learning)
Certification Prep: Professional in Human Resources (PHR)® (Completed: November 2021)
Certificate of Completion Supporting a Grieving Employee: A Managers Guide (Completed November 2021)
Interpersonal Communication Course completed on Oct 30, 2021 at UTC (CPE sponsors-QAS)
Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking Course completed on Oct 18, 2021
How to Train Your Brain For Happiness Course completed on Oct 18, 2021
Money in Excel: First Look Course completed on Oct 18, 2021
Recruiting Diverse Talent as a Hiring Manager
Reed Courses: Counselling
Offered by CPD Courses on (10 January 2022)
Sentrient:
Certificate of completion: Covid-19 Safety at Work (completed June 2021)
Employment History:
Magic Mushroom
Montessori Preschool March 2012 – April2014)
Duties & Responsibilities
Assistant Teacher
working with developmental milestones aged 3 -4 years old children
Part-time Receptionist
Part-time Administrative Clerk
SOLLY’S FABRIC WORLD 2 MAY 2014 – MARCH 2015)
Duties & Responsibilities
Sales Person
Selling and cutting Fabrics
Mzansi Ethical Research Center Clinical Trial Recruiter May 2015-30August2017
Duties & Responsibilities
Responsible for driving participant recruitment by engaging with individuals in various clinical environments and presenting an overview of the program mission and goals.
Interfaces with prospective program participants to support recruitment efforts and conduct pre-consent screening to determine eligibility.
Conducts screening in compliance with Good Clinical Practice (GCP), UA procedures and rules, and Banner Health regulations and policies.
Maintain current and accurate written and electronic records and files to support clinical research activities; enter data into various auditable databases or electronic data-capture systems.
Ability to communicate effectively and present to diverse audiences.
Ability to work both independently and with a team, resolving issues with a positive outcome.
High level of integrity, ethics, and professionalism.
Coordinate with department, supervisor, co-workers and on-site clinical team(s) to help ensure recruitment and related activities are performed in accordance with protocol and standard operating procedures
Plan and coordinate strategies for increasing patient enrolment.
Set up information tables (when appropriate) in hospital and/or clinic lobbies to spread awareness of program mission and goals.
Democratic Alliance November 2017- 31 JULY 2018)
Duties & Responsibilities
Administrative Clerk (for 6weeks)
Quality Assurances Agent
Duties:
Call Monitoring
Training Agents on Soft skills and building Rapport
Calculating agents KPI AND KPA
Drafting feedback reports on assisted calls
Imvunge Field Marketing Quality Assurance Manager 1st August 2018 –December2018
Duties & Responsibilities:
Creating department structures and process
Training and Development for Quality Assurance team members and Agents
Soft skills Guidelines
Brand Training Protocols
Drafting 30day -overview reports
Creating KPI and KPA
Identifying Risks and potential Problems
Setting Quality standers and ensuring follow through
Assessing Department Progress and improvement
Nursing Services of the North (07 JANUARY 2019 –Current)
Home-Based Patient Care worker
Duties & Responsibilities:
Home-Based Patient Care
Patient Personal Hygiene,
Administering Chronic Medication
Monitoring Patient Vitals
Getting the Patient to all their Doctors Appointments
Reporting to the Agency Monthly on Patients mental,Emotional and physical Statues
Create an environment that is conducive to the patients overall wellbeing
Personal Profile:
I am an organized and dedicated employee, with excellent attention to detail and strong time management skills. I enjoy work that is challenging, interesting and allows me to take ownership.
My Motivation in every environment is to learn and grow to becoming the best version of myself.
References:
Magic Mushroom Montessori Pre-school
Janine Williams
Ismail Mulana
Mzansi Ethical Research Centre
Anne Matthews
Sr Evette Erasmus
Democratic Alliance
Tsholofelo
Chauke, (Department Manager)
Imvunge Field Marketing
Thobile Mchunu
Nursing Services of the North
Sr Ursula, Owner
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