Golf Professional Customer Service

KEVIN ROSENBERG

***** ******** *****, ****** ******, Maryland 20906 · 240-***-****

************@*****.***

To become a class A PGA member while making an immediate impact as a valued team member providing excellent service, course knowledge and hospitality to all players and guests visiting the facilities.

EXPERIENCE

JANUARY 2021 – DECEMBER 2021

GOLF INSTRUCTOR, RANDY CHANG, PGA SCHOOL OF GOLF

Focused strictly on player development

Mentored by Mr. Chang (3-time PGA Instructor of the year) Helped to bring in roughly 10 new students a month JUNE 2020 – DECEMBER 2021

FIRST ASSISTANT GOLF PROFESSIONAL, THE GOLF CLUB AT SOUTH RIVER Second in management

Oversee daily operations

Manage operations for junior clinic and junior league Created and taught weekly seminars to encourage new golfers (both programs had to add an extra session due to popularity)

Responsible for hiring and scheduling

Oversee golf shop operations and merchandise

JUNE 2018 – JUNE 2020

FIRST ASSISTANT GOLF PROFESSIONAL, MONARCH BEACH GOLF LINKS Responsible for golf shop operations, private instruction, junior camps, tournament coordination and guest relations.

Also responsible for club rentals totaling 95 sets Created and instituted afternoon golf program for juniors OCTOBER 2017 – JUNE 2020

DIRECTOR OF OUTSIDE OPERATIONS, MANOR COUNTRY CLUB Responsible for hiring, training and continued growth of 14 outside operations staff members. Created and Instituted operations manual detailing customer services operations and employee procedures.

Other duties included: Starter, Ranger, Practice Facility Assistant, Player & Golf Cart Services. Responsible for tracking all rounds and reporting. 2

JULY 2016 – OCTOBER 2017

ASSISTANT GOLF PROFESSIONAL, BELMONT COUNTRY CLUB

Assisted Head Golf Professional & First Assistant with tournament preparation, management of up to 15 outside staff members, strategic merchandising, managing inventory by lowering the inventory level from $52,000 to $36,000 in a 12-month period, 12-15 outings annually. FEBRUARY 2016 – JULY 2016

GOLF SHOP CASHIER, MARYLAND NATIONAL GOLF CLUB

Entry level position into the golf business. Learned general knowledge of the golf industry and customer service

EDUCATION

MAY 2007

PSYCHOLOGY, UNIVERSITY OF TENNESSEE

SKILLS

• Recipient of the 2010 Maryland Governor’s

Service Award

• Two-Time Maryland State Champion (Golf)

• Former Board Member of Community

Services for Autistic Adults and Children

“CSAAC”

• 5-Time Chairman of annual fundraiser for

CSAAC raising over $200,000

• Golf Coach for Special Olympics

Montgomery Country, Maryland

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