Iam a Catalog manager, having more than

**years of experience. Looking out for similar

opportunities where I can contribute my

ability and skills toward the growth of the

organization

Catalog Design, Catalog Maintenance, Service

Request Management, Request Fulfillment

Management, Workflow Design, Process

Training & Adherence, and Incident

Management, Technical Support.

Systems

Service Now, Propel, Aldea/Aries, CRM tool

Delta

Sijo Mathew

Catalog Manager,

DXC Technology

Cell: 988-***-****

Emil Mathew

Tech Support Manager

Hewlett Packard

Cell: 944-***-****

Calicut University, Kerala

Master of Arts

¢ Enrolled since Sept. 1999 to present

© Taking up specialization courses Accounts

¢ Enrolled since Sept. 1995 to present

e Pree Degree

Professional summary:

e white belt certification

¢ ITI from HP WBT ( Web-based Training)

¢ Extensive knowledge of troubleshooting

desktops, laptops, and printers.

¢ Ability to communicate professionally with

sound organizational skills champion,

Beechtown Hackathon 2015

SHAJI KALLOORI

Cell: 959-***-****

D.O.B: 28 02 1976

Email: adqxkj@r.postjobfree.com

Address: 123 Anywhere Street, Any City, State

LinkedIn: www.linkedin.com/in/shaji-kalloori-734b6813/

Catalog Manager

DXC Technology 25/5/2011 till 05/04/2019

¢ Performed the role of Catalog Operations

Manager and Request Fulfillment Manager.

e Analyzed the catalog requests and gathered

necessary requirements to implement the

catalog requests

¢ Ensured the catalog is updated on a monthly

basis

© Proposed and designed efficient catalog

workflows

© + Monitored and analyzed open requests in

terms of the type of the request, the team

responsible for fulfilling the request, the SLA

objectives, through the use of Impact

Analysis and Reporting.

Technical Support

Hewlett Packard NOV. 2007 to May 25.2011

e Perform the tasks of validating the

troubleshooting steps performed by the Level

1 technicians and take over the call in case of

hardware failure

¢ Provided feedback for the Level 1 technicians

on call.

© Handle the tasks of setting up pickup repair

service or in-home technicians to repair the

laptops.

¢ Responsible for the hardware parts

dispatched for the customers.

¢ Responsible for the hardware parts

dispatched for the customers.

© English,Hindi, Malayalam, Tamil and Kaneda

I HEREBY DECLARE THAT THE ABOVE MENTIONED INFORMATION IS TRUE TO MY BEST KNOWLEDGE AND BELIEF.

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