Administrative Assistant Front Desk

Shakira M. Jackson

** **** *** ********** ******** 21236 **********@*****.*** 410-***-****

EDUCATION

Strayer University Baltimore, MD

M.B.A. Masters of Business Administration 2017

4.0

Academic Standing: Satisfactory

Sojourner-Douglass College Baltimore, MD

B.S.Degree in Healthcare Administration 2013

SUMMARY OF QUALIFICATIONS

Advanced Microsoft Office Suite skills (Word, PowerPoint, Excel, Outlook)

Strong quantitative and qualitative analytical skills

Strong leadership and interpersonal skills

Strong organizational and multi-tasking skills

Works with sensitive information while maintaining strict confidentiality

Ability to quickly learn and manage new technology and databases

Typed 60+wpm

PROFESSIONAL EXPERIENCE

24-Hour Dependable Medical Supplies Middle River, MD

Administrative Assistant May 2015-December 2021

Reviews tax qualified certifications, assessment records, and proof of loss statements to determine eligibility

Coordinates course of actions for eligible clients

Provides Guidance to clients on Medical Supply selection

Acts as liaison between clients and medical supply vendors

Performs and services documentation for all notice of claims pertaining to policy benefits

Calls and verifies provider qualifications for policy benefits

Identifies assessment type

Set-up initial assessments with vendor, and resource lists

Processes eligibility documentation within three-day service level agreement

Creates correspondences for eligibility determination

Operates comprehensive office equipment to meet office deliverables

Monitors and tracks all follow-up assessments and/or plans of care based on product type, diagnosis,and eligibility

The Alf House Pikesville, MD

Administrative Assistant August 2010-November 2014

·Managed calendars via Microsoft Outlook

· Scheduled travel,and performed meeting and event coordination

·Prepared reports and financial data (for what)

·Screened and answered phone calls (multi-phone line)

·Greeted and directed visitors to designated locations

·Created spreadsheets for budgeting, storing data, presentations, discounts/profits

·Composed and generated presentation for new ideas for the company

·Interviewed and selected candidates for Administrative assistant position and front desk clerk

·Prepared payroll for 12 employees using (put software system utilized) by ensuring best practices

·Trained new hires on organizations policies, procedures, and best practices

Johns Hopkins Hospital Baltimore, MD

Medical Administration Internship June 2011-June 2013

·Served as patient coordinator i.e. scheduling appointments

·Conducted patient case histories by interviewing and gathering pertinent medical history

· Compiled medical records and charts

·Transferred lab results to appropriate clinician(s)

·Procured all office supplies and up-keep of office appearance

·Submitted and tracked all IT and maintenance tickets

·Coordinated patient check-in and registration

·Created and modified documents using Microsoft office

·Process all lifecycle of purchase orders

·Submitted and updated leave balances for all staff members

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