Document Control Customer Service
Resume:
EXECUTIVE SUMMARY
BE
B I L L Y
E S T E S
Energetic, friendly, enthusiastic and result-oriented Professional with exposure to business development, marketing, strategic planning, client relationship management, and cucustomer service. Proven success leading business development efforts, expanding customer base, and increasing revenue potential within organizations. Highly motivated self-starter with strong interpersonal and persuasive communication skills. Outstanding problem solving, strong writing and active listening skills – able to diffuse difficult customer situations with tact and ease. Experienced with the ability to manage large tasks while consistently paying attention to detail. Diplomatic and tactful with the ability to build consensus with a diverse set of stakeholders, high level executives and non-professionals at all levels. E X P E R I E N C E
CRUDE OIL HAULER
Coastal Plains Trucking / September 2014-December 2015
Responsible for safely operating tank trucks in the delivery of crude oil, water, condensate. Etc.
Managed Heavy Haul carriers for customer's oversized shipments, door to door, through estimating cost, providing correct dimensions, creating shipping paperwork, which resulted in increased profit margin.
Improved processes and workflow with shipping documents, packing lists, vendor relationships.
Documented All Necessary Information.
Proficiently Loaded and Off-loaded Correct Amounts of Quality Oil.
Personally researched and contracted additional shipping companies to provide customers with greater flexibility and less-expensive shipping options, improving on-time delivery to 98%
TRUCK DRIVER
Trevita Environmental service / April 2012-September 2014
Monitored deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
Implemented time management skills to ensure deliveries were made in a timely manner.
Looked after the maintenance of all trucks by making regular maintenance schedules for each of them.
Coordinated the schedule for major and periodic vehicle maintenance with management and staff to avoid service interruptions.
Kept truck and associated equipment tidy and in good working order.
Constantly monitored route directions, seeking more efficient ways to run the route to save time, fuel and increase productivity.
Maintained complete records of truck maintenance, delivery schedules, customer issues, and location notes to inform management of delivery operations.
Practiced careful, defensive driving techniques to attain and maintain a perfect safety record.
Communicated well with clients, using sound judgment to resolve problems. CONTACTS
6208 Ram Road Mabelvale,
Arkansas 72103
*************@*****.***
EDUCATION
BACHELOR OF SCIENCE IN
BUSINESS ADMINISTRATION
University of Maryland,
College Park
LICENSURE
CDL Class A with Hazmat
Certification - X Endorsement
EXPERTISE
Documentation and reports
Delegation and supervision
Bus Analyst /Forecasting
Initiative and ingenuity
Business Development
Advertising campaigns
Logistics Management
Account management
Process Improvement
Project Management
Budget performance
Competency training
Succession planning
Competitor analysis
Distribution analysis
Contract Negotiation
Sales management
Marketing Strategy
Client relationships
Strategic planning
Presentation skills
Networking skills
Revenue Growth
Customer Service
Transportation
Safety/Security
DOT Regulations
Problem Solving
Budget Planning
Marketing Plans
Maintenance
Cost Control
Leadership
LOGISTICS COORDINATOR
KBR LOGCAP DOS, Taji Iraq / KBR LOGCAP IV, Adder Iraq / July 2011 – April 2012
Responsible for the development of logistical plans, policies, and procedures necessary to provide support in the logistics areas of supply, transportation, maintenance, and services as well as recommending and coordinating the logistics support structure to perform the logistics functions of the project.
Continually analyzed the logistics market to determine freight rates, ensuring competitiveness within the marketplace.
Negotiated contract with customers and ensured all documentation was complete.
Ensured that goods are shipped in the most timely and efficient manner according to documented processes, including planning the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements.
Communicated fulfillment status and / or issues within the Organization to points including Demand / Supply Planning, Logistics Management, Sales, and Customer Service.
LOGISTICS COORDINATOR
LVL Inc. Little Rock AR / August 2010 - July 2011
Served as a liaison between drivers and end customer to ensure appointments were set and deadlines were on target
Maintained a book of business by harboring repeat customers and providing quality service
Filed all necessary documentation and files that corresponded with each customers transaction
Coordinated the interface between logistics functions such as transportation, maintenance and warehousing to ensure efficient, timely, and cost effective support to the customer.
Troubleshoot problem areas in logistics and coordinates problem resolution or recommend solutions to management.
Coordinated with customers to ensure desired logistics objectives, priorities, and schedules are met and communicated to management.
Analyzed work processes and develop metrics for measurement of performance. DOCUMENT CONTROL, ARCHIVING, AND DOCUMENT STORAGE REPRESENTATIVE KBR LOGCAP III, Al Asad, Iraq / April 2008 – August 2010
Oversaw program for Document disposition for all Theater Transportation Mission assets in western Iraq.
Supervised activities of Operations, Transportation, Recovery, Materials Handling, Logistics, and Movement Control Departments at 11 sites for Document Control, Archiving, and Document Storage mission.
Travelled, inspected, advised, collected, processed, and stored all records as needed.
Monitored status at all sites.
Coordinated with upper level management for timely submission of necessary reports.
Generated and wrote needed reports using Microsoft Excel and Word.
Trained and instructed personnel on current methods when necessary.
Determined, developed, and wrote necessary reports for staff and management.
Monitored training status and advised on mission matters. TRANSPORTATION FOREMAN
KBR LOGCAP III, Anaconda, Balad, Iraq / Dec 2006 – April 2008
Supervised and provided leadership to over 64 drivers ensuring all daily tasks were completed.
Oversaw all staff employees and contracted personnel to ensure adherence to company guidelines and standards.
Oversaw operations to ensure compliance of administrative policies and procedures, safety rules, and government regulations for sales, shipping and receiving, brokers, and truck drivers.
Scheduled freight and equipment; monitored equipment status.
Ensured safety and security for movement of equipment.
Oversaw logistics and ensure vehicles are properly maintained and have fuel.
Monitored maintenance updates and oversee status of equipment in maintenance.
Assigned drivers according to types of equipment transferred.
Administered budget and develop fuel consumption reports.
Calculated employees’ hours from timesheets and ensure compliance with budgetary constraints and mission needs.
Trained, counseled, and evaluated employees.
OTHER EXPERIENCE
CLUB MANAGER for Golf Country
Club, Bay Town, Texas.
Supervised 120 employees;
oversaw risk management, labor
relations, and financial
management.
Maintained profit and loss
statements and briefed the Board
of Governors regarding financial
statements.
Created and administered the
annual Operations budget and
prepared a five-year capital
expenditure budget.
Military training and experience
included logistics, supply,
materials, ordering, and receiving.
REFERENCES
COMP. SKILLS
HEAVY TRUCK DRIVER
KBR LOGCAP III, Anaconda, Balad, Iraq / Dec 2006 – April 2008
Theater Transportation Mission, TTM Line Haul Section Operated and drove an 18- wheel truck/trailer in varying road conditions to deliver a wide range of commodities to locations in Iraq. Read bills of lading and other instructions to determine best methods of transporting cargo.
Complied with strict safety rules and regulations in a highly dangerous working environment.
Interpreted maps to determine best routes while considering safety and security.
Ensured operational readiness of trucks and equipment.
Developed vehicle maintenance schedules ensuring optimum equipment reliability.
Conducted annual equipment testing, inspections, maintained and audited records.
Performed staff evaluations and exercised for safety equipment proficiency.
Thoroughly conducted safety inspections on truck and equipment as required by company policy, ensuring proper operation.
Reported any malfunctions, accidents, traffic violations, or damage to truck.
Accomplished stand-out levels of performance and leadership by promoting safety, and caring about the personnel which I was assigned.
Controlled loading, unloading and prompt release of equipment to avoid demurrage or detention charges.
Provided transportation management relating to the commercial transportation of persons and freight of all kinds, including contracted services. TRANSPORTATION BROKER
EASY TRANSPORTATION COMPANY, Amarillo, Texas / May 2002 – Dec 2006
Directly supervised five dispatchers and indirectly oversaw load coordinators.
Coordinated freight between shippers and dispatchers to ensure on-time delivery and efficient transportation.
Trained dispatchers and assigned loads.
Examined costs related to fuel consumption and monitored profit and loss statements.
Reviewed software and presented recommendations of appropriate programs to upper management.
Tracked movement of freight from start to finish and contacted shippers to negotiate freight rates.
Managed and coordinated office and administrative duties to maintain a high degree of professional standards.
Managed personnel to ensure efficient time management controls and prioritized workloads to improve productivity and maintain high quality control.
Met regularly with customers to assess needs and ensure client retention.
Improved cost and delivery management by calculating fuel consumption, assessing needs, assisting drivers, and closely monitoring drivers’ records. TRACTOR/TRAILER DRIVER
JKB EXPRESS, Amarillo, Texas / March 2002-May 2002
Controlled hauling, loading, and unloading of mostly frozen goods in 48 states. Ensured compliance with safety and security regulations established by the company.
Observed emergency precautions ensuring safety of personnel and facilities.
Read and interpreted instructions and documentation and planned work activities.
Ensured secure loads for transport; checked and ensured the safety of loads throughout missions.
Inspected truck equipment and supplies, such as tires, lights, brakes, gas, oil and water.
Applied knowledge of commercial driving regulations and area roads.
Responsible for safe and timely delivery and carrying of equipment for on base missions.
Completed pre trip inspections and ensured vehicle service maintenance was properly performed timely to ensure the mission succeeded.
Prepared reports and information in order to write proper and timely reports.
Proposed and initiated ideas to get maximum utilization from equipment and personnel.
Interpreted instructions and plans precisely within daily safety guidelines.
Exceptional problem solving skills coupled with solid communication and interpersonal skills, building and leading cohesive teams in fast paced environments.. PROFICIENT IN:
Microsoft Word
Excel
Adobe
PowerPoint
AVAILABLE ON REQUEST
Time Mgmt:
Risk Mgmt:
Analytics:
Creativity:
Comm:
SKILLS
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