Customer Service Representative
Resume:
ANGELINA DANIEL
NORTH YORK, ON
M6A 1N8
**************.**@*****.***
OBJECTIVE
Seeking a personal support worker and physiotherapy Assistant position within a well-established healthcare facility.8 years of experience and commitment to customer service job. SUMMARY OF QUALIFICATIONS
● Graduate of Physiotherapy Assistant +Internship Diploma program
● Completed 350 hours of fieldwork placement from a well-established rehab centre
● Highly skilled in providing customer service/care
● Demonstrated ability to encourage and stimulate patients
● Knowledge of the physiotherapy treatments and techniques
● Strong observation skills that help identify the nature and degree of ailment
● Proficiency in analyzing and interpreting complex medical data and test reports
● Process a sympathetic, understanding and sensitive nature
● Computer literate and reliable command over Microsoft Office Applications
● Excellent interpersonal and communication skills EDUCATION AND CAREER DEVELOPMENT
Physiotherapy Assistant +Internship Diploma, triOS College, Toronto, ON July 20th, 2017 Personal Support Worker Diploma, ABM College, Toronto, ON 2015 Montessori Approach for Elderly Workshop, Peak Health Care College 2015 Standard First Aid & CPR, SAJE Vital Signs, Toronto, ON valid until June 2020 NACC Certificate, Toronto, ON 2014
G.N.M. Diploma, Sacred Heart School of Nursing, Jalandhar, Punjab, India 2006 PROFESSIONAL EXPERIENCE TRAINING
Physiotherapy Assistant Internship (350 hrs) May 15th – July 20th, 2017 Apexx Injury Rehab Centre, Toronto, ON
● Under direction and supervision of PT and doctor on site: o Performed administration physical agents and modalities including lifting and exercises o Helped with modalities and relieve pain
o Conducted inventory and cleaning all equipment after use o Checked patients files maintain them and organizing them in cabinet o Performed other task and duties assigned
Personal Support Worker Internship (250 hrs) June – July, 2015 L’Chaim Retirement Homes, North York, ON
● Under the direction and supervision of RN and senior PSW on site: o Provided assistance with feeding, bedding, light exercises, etc to a group of senior residences. o to help provide palliative clients.
o take orders and serve food to residents in dining room maintaining infection control WORK EXPERIENCE
Customer Service Representative, TIM HORTON,PEARSON AIRPORT Toronto, ON september 2017--11 march 2020 .till date.
1..handling cash
2.good knowledge to use POS.
3..multitasking and solving problems,
4.following health and safety guidelines.
STAFF NURSE, AMANPREET HOSPITAL,talwandi road,sultanpur lodhi,punjab,india---october 1 2018---december 26,2018.
1.to check vital signs and record
2.assisting doctors with procedures
3.taking care of patients pre and post operatively. 4.following safety precautions as per protocol.
5.to fil up nursing assessment.
L'CHAIM RETIREMENT HOMES worked as psw 3 months.
Customer Service Representative, Tim Hortons, Sumas Way, Abbotsford, B.C. 2012 – 2013 Staff Nurse, Indraprastha Apollo Hospitals, New Delhi, India 2007 – 2010 SKILLS
1.active listening
2.problem solving and multitasking
3.time management,adaptability
4.general computer skills
5.excellent communication skills.
6.managing challenging situations.
Contact this candidate