Insurance Clerk Data Capturer
Resume:
CURRICULUM VITAE
OF
RAFEEQOH LAMARA
Ottery
7800
Cell: 068*******
Personal Information
Nationality : South African
Identity Number : 920-***-**** 08 9
Date of Birth : 08 February 1992
Gender : Female
Age : 30
Home Language : English
Email : *********@*****.***
Educational Details
January - June 2014 College of Cape Town Crawford Campus
N6 Business Management
Completed:
Public Relations: Must Rewrite
Cost Management Accounting
Sales Management
Entrepreneurship and Business Management
July - December 2013 College of Cape Town Crawford Campus
N5 Business Management
Subjects completed and passed:
Sales Management
Computer Practice
Public Relations
Entrepreneurship and Business Management
January -June 2013 College of Cape Town Crawford Campus
N4 Business Management
Subjects completed and passed:
Introduction to Accounting
Entrepreneurship and Business Management
Management Communication
Computer Practice
January-Dec 2012 International Peace College of South Africa
1-Year Enrichment Programme in Islamic Studies
Course Curriculum completed and passed
2010 Matric- Wittebome High School
Subjects completed and passed:
English 1st Language
Afrikaans 2nd Language
Mathematics Literacy
Life Orientation
Geography
Life Sciences
History
Courses & Workshops
2009-03-28 Administration Course (offered at Wittebome High School)
Presented by Langden Corporation
2008-02-23 Youth Development Workshop: Leadership through Self-Discovery
Presented by Islamic Dawah Movement
Computer Skills
Program: Microsoft Office 2010 Level
Word Formatting, tables, page set up Intermediate
Excel Calculations, charts, formatting chart Beginner
Microsoft Outlook 2010 Intermediate
Internet Explorer Intermediate
Power Point Intermediate
Experience
August 2014
Company: Price Water Coopers
Position: Data Capturer
Reason for leaving: Temporary Position
June 2012-December 2012
Company: MNI Catering & Events
Position: Waitress
Reason for leaving: Started College in 2013
April-October 2011
Company: South-Stat Stationery
Position: Packer
Reason for leaving: Temporary Position
May 2016- Currently
Company: Lewis Stores
Position: Insurance Clerk
Key responsibilities;
-Dealing with customer complaints telephonically or via Lewis stores call centre application eg. unresolved complaints, queried claims due to outstanding documents, affidavit does not have all information required to proceed with a claim, employer letter not signed, no valid contact number for employer or customer calling in to know why a claim was rejected and explaining to them.
-Capturing customer complaints and claims.
-Resolving customer complaints by assessing all documents and if all is in order hand over to our manager to sign and approve the claim.
-Processing insurance claims by assessing all documents and that all required documents has been submitted.
-Liaising with customers and branches over the phone in order to resolve customer claims or outstanding documentation required in order to process a claim.
-Capture number of claims resolved and unresolved on Excel spreadsheet and send to auditors.
-Writing customer letters stating outcome of their claim.
-Filing claims approved, rejected or claims still on query.
Interests and Activities
Reading, walking, movies, self development.
Attributes
Dedicated, honest, loyal, hardworking, ambitious, eager to learn and adaptable.
Reference
Miss Shamilah Simons (Lewis Stores Assistant Manager) : 021- 460 4477
Miss Fazila Isaacs (Lewis Stores Assistant Manager) : 021-***-****
Mrs. Wendy Roux (Lewis Stores Manager) : 021- 460 4444
Contact this candidate