CURRICULUM VITAE

OF

RAFEEQOH LAMARA

** ****** ******

Ottery

7800

Cell: 068*******

Personal Information

Nationality : South African

Identity Number : 920-***-**** 08 9

Date of Birth : 08 February 1992

Gender : Female

Age : 30

Home Language : English

Email : adqxhh@r.postjobfree.com

Educational Details

January - June 2014 College of Cape Town Crawford Campus

N6 Business Management

Completed:

Public Relations: Must Rewrite

Cost Management Accounting

Sales Management

Entrepreneurship and Business Management

July - December 2013 College of Cape Town Crawford Campus

N5 Business Management

Subjects completed and passed:

Sales Management

Computer Practice

Public Relations

Entrepreneurship and Business Management

January -June 2013 College of Cape Town Crawford Campus

N4 Business Management

Subjects completed and passed:

Introduction to Accounting

Entrepreneurship and Business Management

Management Communication

Computer Practice

January-Dec 2012 International Peace College of South Africa

1-Year Enrichment Programme in Islamic Studies

Course Curriculum completed and passed

2010 Matric- Wittebome High School

Subjects completed and passed:

English 1st Language

Afrikaans 2nd Language

Mathematics Literacy

Life Orientation

Geography

Life Sciences

History

Courses & Workshops

2009-03-28 Administration Course (offered at Wittebome High School)

Presented by Langden Corporation

2008-02-23 Youth Development Workshop: Leadership through Self-Discovery

Presented by Islamic Dawah Movement

Computer Skills

Program: Microsoft Office 2010 Level

Word Formatting, tables, page set up Intermediate

Excel Calculations, charts, formatting chart Beginner

Microsoft Outlook 2010 Intermediate

Internet Explorer Intermediate

Power Point Intermediate

Experience

August 2014

Company: Price Water Coopers

Position: Data Capturer

Reason for leaving: Temporary Position

June 2012-December 2012

Company: MNI Catering & Events

Position: Waitress

Reason for leaving: Started College in 2013

April-October 2011

Company: South-Stat Stationery

Position: Packer

Reason for leaving: Temporary Position

May 2016- Currently

Company: Lewis Stores

Position: Insurance Clerk

Key responsibilities;

-Dealing with customer complaints telephonically or via Lewis stores call centre application eg. unresolved complaints, queried claims due to outstanding documents, affidavit does not have all information required to proceed with a claim, employer letter not signed, no valid contact number for employer or customer calling in to know why a claim was rejected and explaining to them.

-Capturing customer complaints and claims.

-Resolving customer complaints by assessing all documents and if all is in order hand over to our manager to sign and approve the claim.

-Processing insurance claims by assessing all documents and that all required documents has been submitted.

-Liaising with customers and branches over the phone in order to resolve customer claims or outstanding documentation required in order to process a claim.

-Capture number of claims resolved and unresolved on Excel spreadsheet and send to auditors.

-Writing customer letters stating outcome of their claim.

-Filing claims approved, rejected or claims still on query.

Interests and Activities

Reading, walking, movies, self development.

Attributes

Dedicated, honest, loyal, hardworking, ambitious, eager to learn and adaptable.

Reference

Miss Shamilah Simons (Lewis Stores Assistant Manager) : 021- 460 4477

Miss Fazila Isaacs (Lewis Stores Assistant Manager) : 021-***-****

Mrs. Wendy Roux (Lewis Stores Manager) : 021- 460 4444

Contact this candidate